Scheduled Delivery

Scheduled Delivery allows customers to choose a delivery date and time in advance when placing an order.

This helps customers plan their delivery while ensuring your store only receives orders at times you are ready to handle.

Why Use Scheduled Delivery

Scheduled Delivery helps you:

• Give customers control over when their orders arrive
• Avoid receiving orders at inconvenient times
• Manage order preparation more efficiently
• Provide a more predictable delivery experience

Setup Scheduled Delivery

Before using Scheduled Delivery, make sure everything is set up properly.

1. Set Up Delivery

Make sure your delivery setup is ready:

• Delivery feature is enabled
• 3PL integration is active
• At least one instant courier is enabled within your 3PL integration

If these are not set, Scheduled Delivery will not be available.

2. Set Your Store Availability

Set your Store Operating Schedule to define when your store is open:

• Choose your operating days and hours
• Add holidays if needed

This ensures customers can only pick delivery times when your store is available.

3. Enable & Adjust Schedule Delivery Settings

First, enable Scheduled Delivery in your settings.

Then, configure how scheduling works:

• Choose your delivery time slots (e.g., every 30 minutes, 1 hour)
• Set minimum scheduled time: This defines how soon a delivery can be scheduled after an order is placed. Example: If set to 2 hours, customers can only choose delivery times starting from 2 hours after placing the order.
• Set maximum scheduled time: This defines how far ahead customers can schedule their delivery.
• Set preparation time: This represents how long your team needs to prepare an order before it is ready for delivery.

These settings determine which delivery options are available to customers. Once all settings are configured and saved, customers will see the scheduled delivery option during checkout.

When Scheduled Delivery Is Available

Customers will see the Scheduled Delivery option when:

• Scheduled Delivery is enabled
• The selected delivery method supports it
• The selected schedule matches your Store Operating Schedule

If not, they can still continue with regular delivery.

Available Delivery Times

Customers will only see delivery dates and times that:

• Match your store’s operating days and hours
• Are not on your store’s holiday dates
• Fit within your minimum and maximum schedule settings
• Follow your selected time slot intervals

Unavailable dates or times will simply not be shown to customers.

What Customers See During Checkout

When Scheduled Delivery is available:

The selected schedule will be shown before they place the order.

1. Customers choose a delivery method

2. They can choose:

   • Regular delivery
   • Scheduled delivery

3. If they choose Scheduled Delivery, they must select:

   • Delivery date
   • Delivery time

The selected schedule will be shown before they place the order.

If they choose regular delivery, they can continue without selecting a time.

What Happens After an Order Is Placed

• The selected delivery date and time will be saved with the order
• Orders are processed as usual
• You can manage scheduled orders from your dashboard

Scheduled Orders in Upcoming

Scheduled orders that have not reached their preparation time will appear in the Upcoming tab.

They can only be processed once they enter their preparation time.

Late Orders

An order will be marked as Late if it has not been completed after its delivery time has passed.

This helps you identify orders that require immediate attention.

Important Things to Know

Scheduled Delivery may not appear if:

• Delivery is not fully set up
• No instant courier is active
• The delivery method does not support scheduling

Summary

• Scheduled Delivery lets customers choose when their orders are delivered
• Delivery options follow your store’s operating schedule automatically
• You control preparation time and how far ahead orders can be scheduled
• The feature helps both you and your customers plan better