Change Log

v2.15.3 - 19 March 2025

Enhancement:

• Fix handover failure caused by certain external API.

v2.15.2 - 11 March 2025

Enhancement:

• Fix WhatsApp Flow issue and added channel ID & source in response.
• Updated dynamic intent responses.
• Supported external API with authentication.
• Improved auto resolve room logging.

Bug Fix:

• Fix chat history issues after knowledge deletion.
• Resolved issue where chatbot still responded after knowledge was deleted in PCS.
• Fix handover delay issue.

v2.15.1 - 04 March 2025

Bug Fix:

• Fix chatroom summarization.
• Fix no response in chat.
• Fix Instagram chat limitation.

v2.15.0 - 27 February 2025

Feature:

• Question Analysis.

Enhancement:

• Improved handover to online agent.

• Enhance Analytics:

  • Handover details analytics.
  • Intent Classification & Tag Match Logs.
  • Question & Answer list with confidence scores.
  • Average confidence score analytics.

• Converted tag to bar chart format.

Bug Fix:

• Fix chatroom summarization issue.
• Fix duplicate bot names on edit.
• Enforced 3-character minimum for bot name editing.
• Fix general knowledge issue.
• Fix page view issue when editing extract results.
• Fix repeated handover trigger.
• Fix repeated handover trigger.
• Fix issue when deleting phrases in intent base (IVB).

v2.14.1 - 25 February 2025

Bug Fix:

• Fix multiple response for dynamic intent classification.
• Validate API response without parameters.
• Add current intent name and current value di API.
• Fix Malay language translation issue.

v2.14.0 - 05 February 2025

Features:

• New model with GPT-4o in LLM.
• Intent Classification and Auto Tagging in LLM.
• Search Tag in Intent Base.
• Add analytics room handle by bot in Intent Base.

Bug Fix:

• Fix the validation for knowledge base names in LLM.
• Fix issue with post back buttons and carousel interactions in LLM.

v2.13.2 - 17 January 2025

Bug Fix:

• Fix search tag functionality in Intent Base.
• Fix issues with intent names and context containing symbols in Intent Base.
• Fix a handover message issues in LLM.
• Fix the deleting knowledge in LLM.
• Message retrieval configuration in LLM.
• Fix Worker Auto Resolve Room for Intent Base & LLM.

v2.13.1 - 09 January 2025

Enhancement:

• Updated wording for error messages in the LLM integration process and knowledge base creation.
• Improved input phrase display in IVB for Intent Base.

December 2024

19 December 2024 - v2.13.0

Features

• Intent Classification.
• Add prompt template in Bot Integration.
• Bot Persona

Bug Fix

• Updated context handling for intent names containing (-) in Intent Base.
• Fix errors related to customer names containing symbols in Intent Base.

5 December 2024 - v2.12.1

Bug Fix

• Fix system event handling in LLM External API.

November 2024

28 November 2024 - v2.12.0

Features

• Handover message feature in LLM.
• Unsupported message in LLM.

Bug Fix

• Fixed validation issues when deleting intent names in Intent Base.
• Resolved NULL field issues in LLM interaction rules.
• Fix skipped the creation of a knowledge base when unnecessary.
• Fix validation for knowledge base names and descriptions.

26 November 2024 - v2.11.8

Bug Fix

• Fix entity extraction issues in Intent Base.
• Resolved an issue where the IVB parent field was incorrectly disabled.
• Ensured complete deletion of knowledge items until the list is empty in LLM.
• Fix an error when deleting bot projects in LLM.

13 November 2024 - v2.11.7

Bug Fix

• Fix multi-language support in system prompts.

5 November 2024 - v2.11.6

Bug Fix

• Updated annotation extraction for entity resolution.

4 November 2024 - v2.11.5

Bug Fix

• Added a filter option for TikTok DM.
• Fix issues with interaction rules and descriptions in LLM.
• Adjusted height settings for interaction rules in LLM.
• Fix the "PROCESS" button in WordPress Knowledge.
• Disabled the "TRAIN KNOWLEDGE BASE" option while the extraction process is still running.

October 2024

30 October 2024 - v2.11.4

Bug Fix

• Fixed an issue with toggling the bot when Robolabs is active.
• Resolved channel tooltip display issues on the Manage Bot page.

15 October 2024 - v2.11.3

Bug Fix

• Fix content editing issues in Knowledge Base.
• Added a pop-up confirmation for successful content updates in Knowledge Base.
• Updated annotation handling in Entity Extraction under Intent Base.

10 October 2024 - v2.11.2

Feature

• Added room_id support in LLM External API.
• Enabled LLM-generated responses via External API.

8 October 2024 - v2.11.1

Bug Fix

• Fix the filter in Knowledge Base.
• Fix the issue when deleting a Knowledge Base.
• Fix the issue when sorting the Knowledge Base.
• Updated the PDF integration process in LLM, including hiding the PDF preview and refining the wording description.

4 October 2024 - v2.11.0

Feature

• The Multimodal support in LLM.

September 2024

11 September 2024 - v2.10.0

Feature

• External API

August 2024

29 Augustus 2024 - v2.9.4

Bug Fix

• Updated Knowledge Base status in LLM.
• Fix cost limitations in LLM.
• Improved on-type validation in LLM.

22 Augustus 2024 - v2.9.3

Bug Fix

• Updated HOA status when exporting in Intent Base.
• Improved long text response handling in IVB under Intent Base.
• Fix wording Limited PDF Knowledge Base uploads to 30MB in LLM.
• Updated the "Let me think again" button when creating a Knowledge Base in LLM.

14 Augustus 2024 - v2.9.2

Bug Fix

• Updated entity extraction in the Intent Base.

July 2024

18 July 2024 - v2.9.1

Bug Fix

• Added validation to restrict the creation of multiple LLM projects.
• Unhide the Auto Resolve Room menu in LLM.

17 July 2024 - v2.9.0

Features

• LLM Handover Agent
• Project and knowledge limitation in LLM
• Handover after office hours in Intent Base.

June 2024

20 June 2024 - v2.8.7

Bug Fix

• Updated Chat-GPT to the Azure 4o model.
• Revised wording in the LLM-based.

5 June 2024 - v2.8.6

Bug Fix

• Added validation for Export & Import bot to prevent duplicate response titles in WhatsApp.
• Fixed a bug in downloading templates in Bot Training (batch).
• Fixed a color theme issue in bot integration.
• Displayed email information in the Bot Project field for both new and existing GCP projects.
• Implemented child fallback in IVB.
• Restricted Robolabs LLM-Based access to premium users only.
• Added a history filter in OpenAI.

May 2024

13 May 2024 - v2.8.5

Bug Fix

• Hidden the filter in History.
• Limited project creation for the GPT engine bot in Integration.
• Limited knowledge bases in the GPT engine bot in Knowledge Base.
• Updated the response button with the postback option in Intent.
• Fix an issue where the channel was unassigned but still marked as resolved in Auto Resolve Room.

6 May 2024 - v2.8.4

Bug Fix

• Updated the soft delete usage in Analytics.
• Fix the pagination in History.
• Adjusted table width in History for better readability.
• Fix the pagination in Knowledge Base.
• Enabled monitoring of usage based on currency in OpenAI for Warning Limit.
• Ensured the chatbot remains active even after reaching the token limit in Warning Limit.
• Fix redirected the page after registering the GPT Engine in Integration.

April 2024

23 April 2024 - v2.8.3

Bug Fix

• Fix the Multiple Office Hours.

18 April 2024 - v2.8.2

### Bug Fix

• The FOA message does not appear.

18 April 2024 - v2.8.1

### Bug Fix

• Fix can't handover the conversations.

18 April 2024 - v2.8.0

### Feature

OpenAI - Chat GPR Enggine

February 2024

29 February 2024 - v2.7.0

Features

• Duplicate intent.
• Supervisor can access the Robolabs.

Bug Fix

• Fix general search in the bot training.
• Update error wording when unsuccessful integrate with google project.

January 2024

3 January 2024 - v2.6.1

Bug Fix

• Fix pagination in the Bot Training.

December 2023

20 December 2023 - v2.6.0

Features

• Handle trial limit request.

7 December 2023 - v2.5.1

Bug Fix

• Fix Robolabs cannot respond in WABA On-Premise.
• FixOut of Office (OOH) but still hands over to an agent.
• Fix Unable to export Excel file.

5 December 2023 - v2.5.0

Features

• Search filter in Handover Agent, External System, and Bot Training.

October 2023

30 Oktober 2023 - v2.4.4

Features

• Update Redis to address the auto-resolved room time delay.

26 October 2023 - v2.4.3

Features

• Enable drag-and-drop for IVB response intent.

Bug Fix

• Fix auto-resolve time delay.
• Fix canceling edits and deleting value responses intents.
• Child intent from disappearing after edits.

17 October 2023 - v2.4.2

Features

• Upgrade the library in NPM Robolabs

10 October 2023 - v2.4.1

Features

• Fix entity search when no results are found.
• Improve UX for entity extraction.
• Support comma-separated values in the training phase parameter.
• Change the Whatsapp button response in IVB from mandatory to optional.

05 October 2023 - v2.4

Features

• Implement response in IVB: Sticker, Quick Reply, List WA, Button WA, and Button.
• Limit button response usage per channel.
• Channel filter in bot project management.
• Support sending list/dictionary.
• Training phrases when using entity extraction.
• Create Entity Extraction feature.

Bug Fixes

• Ensure validation consistency between upload and send.
• Add parameter validation after creation.
• Prevent follow-up auto-resolve text from being sent simultaneously with the bot response.

05 October 2023 - v2.3.6-build.4

Feature

• Increase database connection limit.

September 2023

14 September 2023 - v2.3.6-build.3

Feature

• Essential Plan is limited to 1 bot.

Bug Fix

• Error detecting intent, but the failed parameter was not set.
• Retries up to 3 times when receiving an error response from Omnichannel.

4 September 2023 - v2.3.5

Improvement

• Intent Visual Builder only for Robolabs Premium Plan

August 2023

9 August 2023 - v2.3.4

Feature

• Intent Visual Builder release on stable (Production)

Bug Fix

• [IVB] Adjustment on zoom button

1 August 2023 - v2.3.3

Bug Fix

• [Intent] Update parameters when extending context
• [Custom API] empty configuration

July 2023

27 July 2023 - v2.3.2

Improvement

• [Send to External System] Double bracket CUSTOM API
• [Intent] Create search intent feature

Bug Fix

• [Intent] Upload URL file attachment

10 July 2023 - v2.3.1

Bug Fix

• [Manage Project] The widget demo on Robolabs cannot be used
• [Export & Import Bot] The export results do not match the botflow that is owned
• [Auto Resolve Room] Adjustment on Auto resolve room toggle in essential plan
• [Auto Resolve Room] Reset Dialogflow context for non-sessional room

June 2023

26 June 2023 - v2.3.0

Feature

• Configurable training phrases on BTP
• NPS bot template
• Intent Visual Builder

Improvement

• Retry Mechanism from Dialogflow

Bug Fix

• [Intent] Header type IMAGE/DOCUMENT/VIDEO
• [Intent] Changing the button's name when creating a new intent

12 June 2023 - v2.2.1

Hot Fix

• [Handover Agent] HOA and OOH running on non-sessional room
• [Auto Resolve Room] Running on non-sessional room
• [Export and Import Bot] Prevent OOH and HOA "chatbot only send once" for non-sessional room
• [Handovoer Agent] Hide/disable feature "chatbot only send once" in HOA and OOH for non-sessional room

May 2023

23 May 2023 - v2.2.0

Features

• Extend Dialogflow session more than 36 hours.

• Improvement Handover to Online Agent and Outside Office Hours

  • There is a configuration so that the bot can only answer once from the customer response at that time

• Improvement Get Customer Name

  • You can get the customer’s name in several features, including:
    • WA Interactive Intent Response (Header, body, and footer)
    • Auto Resolve Room
    • Handover to Online Agent
    • Outside Office Hours

• Improvement Intent Response

  • Carousel

Hot Fix

• [Issue Timestamp] Existing rooms not respond to conversations

Bug Fix

• [Export and Import Bot] Interactive-wa response title limit is 24 characters
• [Export and Import Bot] Import template with webhook_url BLANK
• [Export and Import Bot] Symbol validation on the intent name
• [Export & Import Bot] Import template with data status freetext
• [Intent] Incorrect TAG behavior
• [Bot Integration] Existing GCP Project integration with JSON files without project_id

April 2023

27 April 2023 - v2.1.6

Hot Fix

• [Intent] Fix child intent not returned in list intent
• [Intent] Fix pagination intent interactive response - WA

12 April 2023 - v2.1.5

Hot Fix

• [Intent] Fix validation quickreply response

5 April 2023 - v2.1.4

Hot Fix

• [Robolabs Superadmin] Fix disable some feature

3 April 2023 - v2.1.3

Hot Fix

• [Manage Project] Fix demo bot widget
• [Export and Import Bot] Fix Custom API
• [Export and Import Bot] Update Custom API (add hidden column)
• [Intent] Fix Back to Parent exceed 36 hours

March 2023

30 March 2023 - v2.1.2

Hot Fix

• [Bot Intgeration] Fix Create New GCP Project

30 March 2023 - v2.1.1

Hot Fix

• Fix Dialogflow service unavailable

29 March 2023 - v2.1.0

Feature

• Improvement intent response

  • Buttons Responses
  • Quickreply Responses
  • Sticker Responses

• Robolabs superadmin

• Improvement Handover Agent

  • Handover to Online Agent
  • Outside Office Hours

• Improvement export and import bot

• Improvement custom API

  • Dynamic endpoint
  • Hidden value header

• The unrenewed Robolabs

Bug Fix

• [Intent] Fix create new and edit intent
• [Intent] Update validation max 10 row button (section/option) in response interactive wa - list
• [Custom API] Eliminate the mandatory validation of the contents of the BODY field
• [Export and Import Bot] Maintaining the existing routing channel
• [Export and Import Bot] Payload error due to quotation marks (')
• [Export and Import Bot] Payload error due to \n and `header': None
• [Revoke Token] Token expired or manually revoked by the user
• [Manage Project] Slow to remove bot project

February 2023

20 February 2023 - v2.0.4

Hot Fix

• Import : update using \n and header : none

16 February 2023 - v2.0.3

Hot Fix

• Limit and truncate the display name with max 50 characters

14 February 2023 - v2.0.2

Hot Fix

• Sensitive case for action Back in “Back to Parent” feature

January 2023

30 January 2023 - v2.0.1

Hot Fix

• Change reserved word hastag (#) to back

18 January 2023 - v2.0.0

Feature

• Back to Parent

Enhancement

• New version of bot template

• Improvement export and import bot flow

  • Now you can upload more than 2.000 intent at a time!

• Improvement demo widget conversation bot

Bug Fix

• Fixing live training and batch training execution
• Fixing default auto resolve time setting for new bot project

November 2022

7 November 2022 - v1.6.13

Hot Fix

• Fix delete intent with child

2 November 2022 - v1.6.12

Enhancement

• Dynamic button on WA interactive list response
• Improvement manage intent display
• Loading state on bot training and manage intent

Bug Fix

• Pop up chat on bot demo widget
• Update validation on bot integration

October 2022

12 October 2022 - v1.6.11

Hot Fix

• Fix quick reply response

September 2022

9 September 2022 - v1.6.10

Hot Fix

• Fix demo bot widget

8 September 2022 - v1.6.9

Hot Fix

• Can fill only field URL in Custom API

2 September 2022 - v1.6.8

Bug Fix

• Prevent send followup message after room is resolved

August 2022

26 August 2022 - v1.6.7

Bug Fix

• Make caption on file attachment response become optional

22 August 2022 - v1.6.6

Bug Fix

• Edit bot information
• Bot naming rule
• Sending interactive WA message with blank header
• Prevent same title on interactive button WA
• Add max action limit on interactive WA
• Show Qiscus widget demo Custom Engine Bot
• Add validation when user retrain phrases
• Fix Handover to online agent button
• Add validation on create new handover agent
• Fix auto resolve not working alongside with handover agent
• Bypass LINE system event

Enhancement

• Upload template validation
• Enlarge time input field on auto resolve room
• Improve download batch training template UX

4 August 2022 - v1.6.5

Enhancement

• Auto resolve query optimization

1 August 2022 - v1.6.4

Enhancement

• Extend to auto resolve time for 24 hours

July 2022

26 July 2022 - v1.6.3

Bug Fix

11 July 2022 - v1.6.2

Bug Fix

• Handle symbol on template and import-export flow
• Handle misspell intent on bot training
• Fix set office hour time zone

11 July 2022 - v1.6.1

Hot Fix

• Fix library update

June 2022

20 June 2022 - v1.6.0

Feature

• New bot template
  • Lead Generation
  • Engagement and Conversion
  • Support & Service
  • Customer Marketing

Enhancement

• Upload file attachment on intent response
• Robolabs supports location message type
• Robolabs supports emoji message type

Bug Fix

• Fix upload more than two hundred phrases per intent in bulk training intent
• Update information bot template on integration process
• Update icon intent and send to external system

May 2022

18 May 2022 - v1.5.3

Bug Fix

• Fix auth profile

17 May 2022 - v1.5.2

Feature

• Get Customer Name
• Analytic Auto Resolve Room

Enhancement

###

• Dynamic time for Auto Resolve Room

Bug Fix

• Fix duplicate responses when reply message from Interactive Message WA
• Fix bot send “Follow-up Message” and “End Follow-up Message” when status room resolved or not handled by bot
• Blocking the same URL as bot integration Multichannel in Custom API and Dialogflow Webhook
• Fix set Webhook WA when create Interactive Message WA

11 May 2022 - v1.5.1

Bug Fix

• Fix response type reply

April 2022

26 April 2022 - v1.5.0

Features

• Custom Bot Engine

March 2022

21 March 2022 - v1.4.0

Features

• Send to other service API without intermediary server
• Offline agent message notification
• Outside office hour message notification
• Export-Import bot project
• Auto tagging on match intent
• Lock activity on maximum quota exceeded

February 2022

22 February 2022 - v1.3.0

Features

• Interactive message response on WA channel
• Google login stable

16 February 2022 - v1.2.4

Bug Fix

• Fix follow up message on auto resolve

January 2022

24 January 2022 - v1.2.3

Enhancement

• User friendly error message
• Google login: User is now able to login with same email on multiple app-id
• Prevent using the same GCP project on multiple Robolabs project

Bug Fix

• Fix manage intent on update training phrases

17 January 2022 - v1.2.2

Enhancement

• User friendly error message

Bug Fix

• Fix manage intent unable to update existing intent
• Fix Google login redirect issue

10 January 2022 - v1.2.1

Enhancement

• User friendly error message

Bug Fix

• Fix training unable to list history
• Fix auto resolve sending message after turned off

December 2021

29 December 2021 - v1.2.0

Features

• Auto Resolve Room
• 2 new Bot Templates (F&B and complain bot template)

Enhancement

• Improve UI design
• Increase documentation discoverability
• More informative copy writing
• Change Customer Service bot template to FAQ bot template

Bug Fix

• Fix bot intent response validation

20 December 2021 - v1.1.5

Enhancement

• More informative error message
• Support Line Channel

Bug Fix

• Bugfix Dialogflow unsupported message type - RBM
• Hotfix create or update intent save button is not enabled

16 December 2021 - v1.1.4

Bug Fix

• Hotfix prevent template multiple agent in one intent

14 December 2021 - v1.1.3

Bug Fix

• Bugfix Dialogflow unsupported message type
• Bugfix list assigned channel
• Bugfix text response
• Bugfix intent create-update validation

9 December 2021 - v1.1.2

Bug Fix

• Hotfix template input number type

8 December 2021 - v1.1.1

Features

• Limit training to 7 days chat history

Bug Fix

• UI bugfix
• Fix whitespace on handover column in template
• Add feature enter for text respons in intent
• Remove the back button on the bot information page

1 December 2021 - v1.1.0

Features

• Handover to online agent
• Channel routing

Enhancement

• Improve UI design

  • Move side menu to detail project page
  • Assign channel on edit project
  • Integrate new Dialogflow bot

• Sort list intent and handover agent data

Bug Fix

• Fix bot template intent name
• Hotfix send message to multichannel
• Hotfix file attachment response
• Fix delete active project