Qiscus Omnichannel Chat offers multiple plans to suit different user needs and provides a 14-day trial period for new users.
To continue or manage your subscription plan, navigate to the Subscription menu on the Settings page. On the New Subscription page, you'll find the following options: Current Subscription, Usage Activity, Billing Email, Top Up MAU, Upgrade Plan by currency, Subscription History, MAU Top Up History, and Payment Method.
Subscription Information
The Subscription Information menu displays subscription details, including the payment currency, plan name, subscription type, subscription date, last payment method, and the total number of agents and supervisors as of the most recent payment date for the subscription.
Usage Activity
The Usage Activity section on the Subscription page displays Monthly Active User (MAU) usage within the active plan, representing the number of unique users who interact with the system within a given month. The Usage Activity tooltip appears only when additional MAU (Extra MAU) has been added, and provides the following information:
- Current MAU: The number of active users at the moment.
- Limit MAU Plan: The maximum MAU allowed under your subscribed plan.
- Extra MAU: Additional MAU added beyond your plan's limit.
This information is updated automatically every day at 1:00 PM (UTC+7), helping you monitor changes in MAU usage after a top-up or plan upgrade.
Billing Email
The Billing Email is the email address used to receive invoices, payment updates, and billing-related notifications.
- Add Email: Admin can add up to 3 email addresses. Duplicate or already-registered email addresses cannot be added.
- Edit Email: Admin can update existing Email Addresses.
- Remove Email: Admin can remove a registered email. Please note that removing an email address may prevent the admin from receiving important billing information.
Payment Method
The Payment method menu enables you to manage subscription payments using a credit or debit card. You can add or update your card for recurring billing at any time, allowing you to easily adjust your plan based on your preferred currency.
To add a Credit or Debit Card, follow these steps:
- If you would like to add a credit or debit card as your default payment method, click the Payment Method button.
- Click “Change Method” to add your card details.
- Enter your Credit or Debit Card details. Click “Set Method” to save the payment method.
When adding a new debit or credit card, a temporary charge of Rp10,000 will be applied to verify that the card is active. The amount will be automatically refunded once the card has been successfully set up.
- You will get a pop-up once the card has been successfully set. Then click “Okay” to close the pop-up.
This payment method will be used for your subscription and recurring payments. You can update it at any time if needed.
Additional Fee
- IDR charge
3.7% + 2,500 IDR (10,000 ≤ nominal ≤ 800,000,000) + 11% VAT
| Cost Component | Amount |
|---|---|
| Nominal Transaction | Rp1.000.000,- |
| Percentage fee 3.7% | Rp37.000,- |
| VAT 11% | Rp4.345,- |
| Fixed Costs | Rp2.500,- |
| Total Cost | Rp1.043,845,- |
- USD Charge
4.8% + 3 USD (10,000 ≤ nominal ≤ 50,000,000)
| Cost Component | Amount |
|---|---|
| Nominal Transaction | $100.00 |
| Percentage fee 4.8% | $4.80 |
| Fixed Costs | $3.00 |
| Total Cost | $107.80 |
- Virtual Account Charge
5,000 IDR (10,000 ≤ nominal ≤ 800,000,000) + 11% VAT
| Cost Component | Amount |
|---|---|
| Nominal Transaction | Rp1.000.000,- |
| Fixed Costs | Rp5.000,- |
| VAT 11% | Rp550,- |
| Total Cost | Rp1.005.550,- |
- DBS
There are no additional transaction fees for payments via DBS.
There are no additional platform fees for payments made via DBS. However, bank charges may still apply depending on the policy of the user’s bank.
Upgrade Plan
The Upgrade Plan feature allows you to update your subscription plan according to your needs, with options available in USD (U.S. Dollar) and IDR (Indonesian Rupiah).
USD Payment
For USD payments, users can pay by credit card or manual bank transfer. Below are the upgrade plan steps to follow:
USD Credit Card
- On the Subscription page, click the Upgrade Plan button to proceed
- Ensure you have selected USD as the currency. Monthly and Annual packages are available. Select the package that suits your needs, then click the Select Plan button.
- The plan pop-up will display the plan benefits and pricing. To pay with a credit card, complete the form provided
- Enter valid debit or credit card details in the fields provided then click the Save Card button
- A successful pop-up will appear when the plan purchase is completed. Click Okay to close the pop-up
- Once your payment method is set up and the pay now button is enabled, click Pay Now to proceed with the payment.
- Your plan upgrade was successful. A banner will appear on the Subscription page, displaying the details of the purchased plan.
Manual Transfer
For businesses that follow traditional billing cycles, manual transfer via DBS is available as an alternative payment method. This accommodates enterprise procurement processes that require formal invoicing and bank transfers.
- Select Manual Transfer as the payment method, select Bank transfer to DBS.
- Click the Pay Now button to proceed with your payment.
- After you receive the invoice and payment account number, click Payment Confirmation to proceed to the next step.
- Once you click Payment Confirmation, a confirmation form will be displayed where you can verify your payment details. Fill in the provided form and click Confirm your payment.
Alternatively, you can also confirm your payment by navigating to the Subscription page and clicking the payment details displayed on the banner.
- A successful pop-up will appear. Click Okay button to close the pop-up, and you will be redirected to the Subscription page.
- Once you've confirmed your payment, a notification will appear indicating that the payment is being processed. Click Refresh to see the latest status.
You can also check your purchase status or view all your transactions in the Subscription History.
IDR Payment
For IDR payments, users can pay by credit card or virtual account. Below are the upgrade plan steps to follow:
IDR Credit Card
- On the Subscription page, click the Upgrade Plan button to proceed.
- Ensure you have selected IDR as the currency. Monthly and Annual packages are available. Select the package that suits your needs, then click the Select Plan button
- The plan pop-up will display the plan benefits and pricing. To pay with a credit card, complete the form provided
- Enter valid debit or credit card details in the fields provided and then click the Pay Now button.
- A confirmation pop-up will appear. Click Agree to proceed with the selected payment method. If you would like to review your choice, click Let me think again.
- A successful pop-up will appear when the plan purchase is completed. Click Okay to close the pop-up, and you will be redirected to the Subscription page.
- A plan upgrade success banner will appear on the Subscription page, displaying the details of the purchased plan.
Virtual Account
Below are the steps to upgrade your plan if you choose the Virtual Account payment method:
- On the Subscription page, click the Upgrade Plan button to proceed.
- Ensure you have selected IDR as the currency. Monthly and Annual packages are available. Select the package that suits your needs, then click the Select Plan button
- A pop-up will display the estimated cost. Select Virtual Account as your payment method, choose your preferred bank, or click Other Bank to view more options.
- Then click the Pay Now button.
- Invoice created successfully. Copy the Virtual Account number from the invoice.
- After completing your payment, a "Plan Upgrade Success” banner will appear on the Subscription page with the purchased plan details.
Subscriptions History
Subscriptions History can display a list of subscriptions payment history that has been made.
The Subscriptions history includes some information:
Date: Time of the transaction.
Plan: The selected plan name.
Payment Status:
- Unpaid: You have not made and confirmed your payment, If you have not made the payment, you can cancel your subscription by selecting Cancel Request.
- Pending: Payment has not been completed.
- Paid: Payment has been successful.
Value: Amount value by selected currency
Action: The admin can resend the invoice to the email.
Self Top Up MAU
Monthly Active Users (MAU) is one of the key elements in ensuring smooth business operations in Qiscus Omnichannel Chat. Previously, increasing MAU capacity could only be done by the support team, which sometimes caused delays and inconvenience in operations.
With the Self Top Up MAU feature, businesses now have full control to increase MAU capacity independently through the Admin Dashboard. This feature provides flexibility for admins to adjust MAU capacity at any time as needed.
MAU Quantity
Admins can select additional MAU in the following increments:
- 500 MAU
- 1000 MAU
- 1500 MAU
- 2000 MAU
- 2500 MAU
- 3000 MAU
- More than 3000 MAU
If a non-multiple of 500 is selected, the amount will be rounded up.
Example: If you choose 3300 MAU, it will be rounded up to 3500 MAU
Payment Methods
There are two payment methods available for topping up MAU:
- IDR (Rupiah) payment methods: Virtual Account (VA) and Credit Card (CC).
- USD (Dollar) payment methods: Credit Card (CC).
If payment via Virtual Account (VA) is not completed within 7 days, the invoice will be automatically canceled with an expired status.
Validity Period of Additional MAU
Additional MAU is valid until the next month's enrollment date or within the same month if the top up is done before the enrollment date.
For example, consider the following two cases:
If the admin tops up before the enrollment date, the additional MAU is only valid until the enrollment date of that month.
- Enrollment Date: November 14
- Admin top up on: November 11
- Validity period of additional MAU: Until November 14 at 23:59
If the admin tops up after the enrollment date, the additional MAU is valid until the enrollment date of the following month.
- Enrollment Date: November 14
- Admin top up on: November 15
- Validity period of additional MAU: Until December 14 at 23:59
Mechanism if MAU Exceeds the Limit
If the current MAU usage exceeds 130% of the maximum limit, the top up options will automatically display the minimum amount needed to meet the requirement. This ensures that the service continues to run with adequate capacity.
Example Case:
Capacity Limit: 1000 MAU
Current Usage: 2309 MAU (exceeding the 130% threshold)
Minimum Top Up Calculation:
- 2309 (current usage) - 1000 (limit) = 1309 MAU (minimum additional requirement)
- Since top up options are available in specific increments, the minimum selectable amount is 1500 MAU.
Remaining Capacity After Top Up:
- 1000 (limit) + 1500 (additional) - 2309 (current usage) = 191 MAU.
Use Case and MAU Calculation
Pre-Condition
| Parameter | Detail |
|---|---|
| App Id | Qiscus** |
| Plan | 1000K |
| With MAU | Up to 1000 MAU |
| Subscription | Monthly |
| Last Invoice | 22 October |
| Next Invoice | 22 November |
| Current Date | 19 November |
| Current MAU Usage | 999 MAU |
Top Up MAU
The Admin wants to top up MAU due to an event requiring additional MAU.
| Parameter | Detail |
|---|---|
| Currency | IDR (Rupiah) |
| Amount of MAU | 500 |
| Top Up Date | 19 November |
| Payment Method | Virtual Account (VA) |
Payment
The admin must complete payment with the following details:
| Cost Component | Amount |
|---|---|
| MAU Cost | Rp 250.000 |
| VAT 11% | Rp 27.500 |
| Transaction Fee | Rp 5.000 |
| Total Payment | Rp 277.500 |
| Payment Due Date | 19 - 25 November |
How to Perform Self Top Up MAU
Self Top Up MAU
- Go to the Settings menu, then select Subscriptions. Click Top Up MAU to add MAU capacity.
- Select the required MAU amount in increments of 500. If you want to add more than 3000 MAU, click "More than 3000" and enter the desired amount.
- If a non-multiple of 500 is selected, the amount will be rounded up. Example: If you choose 3300 MAU, it will be rounded up to 3500 MAU. Click Next.
- A confirmation pop-up will appear with details of the validity period for the additional MAU. Check the option "I Already read the attention", then click Confirm Top Up.
- Choose the preferred payment method:
- IDR (Rupiah): Virtual Account (VA) or Credit Card (CC).
- USD (Dollar): Credit Card (CC).
- On the Payment Summary page, verify the payment details and click Next to proceed with the payment.
- Make the payment according to the provided information.
- Once the payment is successful, the admin will receive a confirmation email/invoice.
- If paying via Virtual Account (VA): The admin can directly pay through the "Pay Now" button in the email.
- If the payment is successful: The admin will receive a confirmation email for the successful payment.
- The admin can confirm the payment by clicking "Confirm Payment".
- The following notification will appear once the MAU top up is successful.
MAU Top Up History
Admin can view the top up transaction history in Settings, click the Subscriptions menu, and then click the MAU Top Up History tab.
The MAU top up history includes some information:
Date: Time of the transaction.
Amount: The additional MAU purchased.
Payment Status:
- Pending: Payment has not been completed.
- Success: Payment has been successfully processed.
- Expired: Payment was not completed within the deadline.
- Cancelled: If a previous top up transaction is still pending and the admin initiates a new top up, the previous transaction will be canceled.
Action: The admin can resend the invoice to the email.