Change Log

AI Tools

v.3.44.1 - 22 May 2026

Enhancements:

  • Added Email OTP configuration as a Two-Factor Authentication (2FA) method.
  • Improved Inbox behavior when user information cannot be retrieved, providing a more consistent experience during error scenarios.

Bug Fixes:

  • Fixed an issue where room status was not updating in real time.

v.3.44.0 - 15 May 2026

Feature:

  • Support for Email OTP as a Two-Factor Authentication (2FA) method.

Enhancements:

  • Improved system monitoring for failed user initiation events in WhatsApp Calling.
  • Improved broadcast processing reliability for CSV uploads containing template carousels with up to 10 cards.

Bug Fixes:

  • Fixed sender information display in message bubbles.
  • Fixed an issue where room status was not updated correctly.
  • Fixed intermittent missing system events in Inbox activities.

v.3.43.1 - 05 May 2026

Enhancements:

  • Improved broadcast delivery reliability
  • Improved customer activity filtering performance in CDP

Bug Fixes:

  • Fixed issue accepting user-initiated calls in WAC Inbox
  • Fixed intermittent issue in Assign Agent API

v.3.43.0 - 01 May 2026

Feature:

  • Added for IDR credit card subscriptions.

Enhancements:

  • Improved WhatsApp user data synchronization.
  • Improved reliability of WhatsApp call notifications for agents.
  • Enhanced broadcaster information visibility in WhatsApp Inbox.

Bug Fixes:

  • Fixed an issue where some broadcast messages were not delivered.
  • Fixed attachment and media display in quick reply messages.
  • Fixed an issue preventing supervisors from accessing the Settings page.
  • Fixed issues related to invoice generation and email delivery.

v.3.42.12 - 23 April 2026

Enhancements:

  • Improved MM Lite status update handling through standalone API integration

Bug Fixes:

  • Fixed bulk resolve issues for expired WhatsApp rooms
  • Fixed agent offline status issue in WAC Inbox
  • Fixed missing system events during bot handover in Inbox

v.3.42.11 - 17 April 2026

Enhancements:

  • Improved platform stability and reliability
  • Improved responsiveness of chat message delivery

Bug Fixes:

  • Fixed the missing handover pop-up in the Inbox
  • Reduced issues causing broadcast messages to get stuck

v.3.42.10 - 09 April 2026

Enhancements:

  • Improved overall system stability
  • Enhanced message delivery reliability
  • Faster user information response times

v.3.42.9 - 02 April 2026

Enhancements:

  • Improved logout redirection for a smoother user experience
  • Enhanced bulk resolve functionality for more efficient case handling
  • Improved webhook handling to ensure more reliable and consistent data processing

v.3.42.8 - 13 March 2026

Enhancements:

  • Improved outbound message reliability
  • Added filter for unreplied conversations
  • Enabled support for Malaysia region
  • Improved live chat experience with automatic expansion

Bug Fixes:

  • Fixed an issue affecting bot toggle functionality
  • Improved reliability of user-initiated interactions

v.3.42.7 - 03 March 2026

Enhancements:

  • Improved rendering of WhatsApp interactive messages in Inbox
  • Added configuration to manage the visibility of the Business Initiation Call button
  • Improved connection stability for a more reliable experience
  • Improved security and data protection

Bug Fixes:

  • Fixed an issue where room status was not updating correctly in Inbox
  • Fixed an issue where the bot was not automatically activated in new sessions

v.3.42.6 - 19 February 2026

Enhancements:

  • Improved real-time message updates in the Inbox.

v.3.42.5 - 13 February 2026

Enhancements:

  • WhatsApp Inbox now renders interactive CTA URL button messages correctly.
  • WhatsApp Inbox now supports rendering message reactions.

v.3.42.4 - 05 February 2026

Enhancements:

  • Improved WAC not available agent flow handling.
  • Improved Inbox away state handling.
  • Reduced deployment time for faster release cycles.
  • Improved bot handover to the role using a round robin mechanism.
  • Added Tech Provider Integration.
  • Improved bot handover to roles for fairer distribution.

Bug Fixes:

  • Fixed missing media carousel templates from CSV import.

v.3.42.3 - 28 January 2026

Enhancements:

  • Displayed a detailed error message when MM Lite activation fails.
  • Prevented an issue when the MM Lite status webhook is received before the onboarding process is completed.

v.3.42.2 - 22 January 2026

Enhancements:

  • Added a new API that allows admins to resolve multiple conversations simultaneously.
  • Improved onboarding process.
  • Improved insight template.

Bug Fixes:

  • Resolved an issue where the auto-responder status was shown incorrectly.
  • Fixed an issue that prevented adding a new WhatsApp channel due to account restrictions.

v.3.42.1 - 15 December 2025

Bug Fixies:

  • Reduced unnecessary system notifications.
  • Fixed issues when starting new chats.
  • Fixed an issue where WhatsApp Flow was not displayed correctly.
  • Fixed Resent email top up MAU

v.3.42.0 - 11 December 2025

New Feature:

  • WAC Recording

v.3.41.0 - 10 December 2025

New Feature:

  • Business Verification

v.3.40.13 - 05 December 2025

Enhancement:

  • Hide the targeted objective broadcast.
  • Improved invoice PDF layout and display.

Bug Fixes:

  • Fixed MM Lite reactivation issue on the Outbound page
  • Disable the sort message to reduce the bubble chat timestamp issue
  • Fixed resend Top Up MAU invoice
  • Fixed some bugs from reconnect coexistence
  • Fixed an issue where customer messages were not received after reconnecting to WhatsApp Coexistence

v.3.40.12 - 26 November 2025

Enhancement:

  • Reconnect WhatsApp Coexistence
  • Added the Enable MM Lite button for WhatsApp Coexistence

v.3.40.11 - 17 November 2025

Enhancement:

  • Banner to enable MM Lite immediately
  • Auto update MM Lite status based on Metadata

v.3.40.10 - 12 November 2025

Enhancements:

  • Added WABA ID to error messages when an MM Lite WABA ID mismatch occurs.

v.3.40.9 - 05 November 2025

Enhancements:

  • Enhance the system automatically reupload when the media ID expires
  • Improved participant role handling using WhatsApp Agent labels.
  • Add info about wa coexistence and wa flow template are not supported
  • Improved the system automatically reconnect to WhatsApp Coexistence
  • Added the Enable MM Lite button for WhatsApp Coexistence

Bug Fixes:

  • Fixed duplicate dropdown options in Custom Analytics.
  • Fixed bulk chat resolution issues.

v.3.40.8 - 31 October 2025

Bug fixes

  • Fixed Reply icon display in Inbox
  • Fixed Auto-Cancel on Self Top-up MAU
  • Fixed Webhook Bot not responding

v.3.40.7 - 24 October 2025

Bug fixes

  • Fixed Qiscus Live Chat display on small screens
  • Fixed Self Top-up MAU input limit
  • Fixed resolved rooms not appearing in the Resolved tab

v.3.40.6 - 17 October 2025

Enhancement

  • Introducing Reconnect TikTok DM channel
  • Updated WhatsApp Group information

Bug fixes

  • Fixed WhatsApp thumbnail video bubble message display in Inbox
  • Fixed WhatsApp Group reply attachments
  • Fixed TikTok DM Integration issue

v.3.40.5 - 10 October 2025

Enhancement:

  • Enhance Auto Assign v2 performance
  • Improved handling for new customer calls in WhatsApp Call

Bug Fixes:

  • Fixed false error pop-up in Bot Integration
  • Fixed messy configuration menu in CAA settings
  • Fixed WhatsApp Call history display in Inbox
  • Fixed AI Analytics module
  • Fixed Live Chat input validation
  • Fixed credit deduction for WhatsApp Group (WAG) on PMP model

v.3.40.4 - 3 October 2025

Enhancement:

  • Updated WhatsApp additional Integration fee message
  • Improved App status response when App is disabled due to Invoice

Bug Fixes:

  • Security Fix: QR Code Authentication (TOTP)
  • Resolved double credit charging issue

v.3.40.3 - 26 September 2025

Enhancement:

  • Agent Auto-Assign V2
  • Added subscription period visibility

Bug Fixes:

  • Fixed CDP activity sorting issue

v3.40.2 - 19 September 2025

Enhancement

  • Introducing AI Analytics
  • Enhanced Carousel attachments
  • Enhanced re roll password in JWT mechanism

Bug Fixes

  • Fix SPV can't load message in the inbox
  • Fix broadcast carousel template with CSV format

v3.40.1 - 12 September 2025

Enhancement:

  • Enhanced WhatsApp Broadcast Message Button Display in Inbox

Bug Fixes:

  • Fixed Broadcast status display
  • Fixed Qiscus Live Chat message bubble rendering
  • Fixed Qiscus Live Chat send icon issue
  • Fixed double App Center Widget icon in Qiscus Live Chat
  • Fixed unable to open Qiscus Live Chat preview issue

v3.40.0 - 5 September 2025

Feature:

  • Introducing Live Chat 2.0

Bug Fixes

  • Fixed Inbox message loading on Mac devices
  • Fixed Broadcast failures with Carousel Templates (CSV upload)

v3.39.4 - 29 August 2025

Enhancement

  • More reliable when sending the WhatsApp Carousel template broadcasts

Bug Fixes

  • Fixed message sending when credit runs out
  • Fixed WhatsApp Authentication Template payload
  • Fixed WhatsApp broadcast CSV encoding issue
  • Fixed customer detail page loading in CDP

v3.39.3 - 22August 2025

Bug Fixes

  • Fixed WhatsApp Authentication Template creation
  • Fixed infinite loading on CSV Broadcast

v3.39.2 - 15 August 2025

Enhancement

  • Automatic normalization customer data for Unserved tab

Bug Fixes

  • Configurable Auto Responder for unavailable agents for WhatsApp Call
  • Fixed duplicate Tags issue

v3.39.1 - 25 July2025

Enhancement

  • Enhanced WhatsApp Call: Handles agent offline
  • Improved Auto Responder error details

Bug Fixes

  • Fixed WhatsApp Template creation on inactive channels
  • Fixed Facebook & Instagram Integration using the same Page

v3.39.0 - 18 July 2025

Feature:

  • Whatsapp Call - User Initiation

Enhancement:

  • Quick Replies (previously Chat Templates)
  • Improved WhatsApp broadcast Stability

Bug Fixes:

  • Fixed system event for Agent join conversation

v3.38.5 - 11 July 2025

Bug Fixes

  • Fixed Facebook & Instagram Integration with the same Page Issue
  • Fixed Qiscus Widget Integration rendering issue
  • Fixed agent replacement in Inbox

v3.38.4 - 4 July 2025

Enhancement

  • Enhanced import and export data in CDP

Bug Fixes

  • Fixed WhatsApp Flow analytics
  • Fixed WhatsApp Interactive Message permission to call
  • Fixed agent removal in Inbox
  • Fixed footer field when creating WhatsApp Template
  • Fixed broadcast template search
  • Fixed account verification page issue

v3.38.3 - 27 June 2025

Enhancement

  • Enhanced agent assignment details in Inbox

Bug Fixes

  • Fixed Instagram bot postback payload issue

v3.38.2 - 20 June 2025

Enhancement

  • Enhanced customer search in CDP
  • Better agent eligibility validation

Bug Fixes

  • Fixed WhatsApp Flow UI
  • Fixed Instagram Bot carousel messages
  • Fixed Instagram postback message handling

v3.38.1 - 23 June 2025

Enhancement

  • Enhanced chat templates settings

Bug Fixes

  • Fixed WhatsApp Call progress can’t continue to calling or ringing stage issue
  • Fixed invalid date display in Customer Activity

v.3.38.0 - 6 June 2025

Feature:

  • Enhanced WhatsApp Flow

Enhancement:

  • Faster push notification

Bug Fixes:

  • Fixed blank page on confirm payment

v3.37.0 - 3 June 2025

Feature:

  • CDP integration with POS system
  • Added AI Analytics

Bug Fixes:

  • Fixed timezone issue

v.3.36.0 - 09 May 2025

Feature:

  • Updated WhatsApp Pricing PMP Model

v.3.35.1 - 25 April 2025

Enhancements:

  • Added Send Test Broadcast feature in WhatsApp Broadcast.
  • Improve Create Group flow in WhatsApp Group.

v.3.35.0 - 15 April 2025

Feature:

  • WhatsApp Call

Bug Fixes:

  • Fix last customer message timestamp issue.
  • Fix the WhatsApp Broadcast menu couldn't be accessed.

v.3.34.11 - 14 March 2025

Enhancements:

  • Introducing Self Top Up MAU feature.

Bug Fixes:

  • Fix the Room List issue.
  • Fix the Carousel Message option in Utility category.

v.3.34.10 - 07 March 2025

Enhancements:

  • Broadcast Log Status.

v.3.34.9 - 28 February 2025

Bug Fixes:

  • Fix Agent Assignment issue.

v.3.34.8 - 21 February 2025

Bug Fixes:

  • Fix Tagging custom color issue.
  • Fix Additional Information in the Qiscus Widget Rooms.

v.3.34.7 - 14 February 2025

Enhancements:

  • JWT Mechanism.

Bug Fixes:

  • Fix error when opening Template Insight page.
  • Fix AI Assistant Analytic display issue.
  • Fix Bot check agent webhook issue.

v.3.34.6 - 07 February 2025

Bug Fixes:

  • Fix Room List issue after an agent leaves a room.
  • Fix pinned chat room issue.
  • Fix issue where a specific template couldn’t be sent in a WhatsApp group.

v.3.34.5 - 24 January 2025

Enhancements:

  • TikTok Ads Flow.
  • Adjust tax copywriting.

Bug Fixes:

  • Fix the Auth API
  • Fix get customer issue.
  • Fix unserved room issue.
  • Fix the redirect login Issue.
  • Fix WhatsApp templates.
  • Fix Inbox feature.

20 December 2024 - v.3.34.4

Bug Fixes:

  • Fix the agent flow in the resolved room.

13 December 2024 - v.3.34.3

Enhancements:

  • Add payload to the Channels API.
  • Add WhatsApp template insight.

06 December 2024 - v.3.34.2

Enhancements:

  • Adding a character limit count to all channels.
  • Improved the authentication token.
  • Improved marketing broadcast optimization by adding template insights.

Bug Fixes:

  • Fix the double agent assignment in the Qiscus Widget channel.
  • Fix template timeout and cannot be synced manually.

28 November 2024 - v.3.34.1

Bug fixes:

  • Fix scrolling room list issue.
  • Fix the double agent assignment in the Qiscus Widget channel.

21 November 2024 - v.3.34.0

Feature:

  • Marketing Broadcast Optimization.

15 November 2024 - v3.33.0

Feature:

  • Customer Data Platform (CDP) Migration to Manticore Database.

Enhancement:

  • Enhance customer sourcing from Ads.
  • Improved CORS settings in PHP.
  • Improved reply and character limit message in Custom Channel settings.

Bug fixes:

  • Fix missing message issue.
  • Fix chat room functionality issue.
  • Fix resolved chat room issue.

08 November 2024 - v3.32.3

Enhancement:

  • Render multiple attachment messages from the Facebook Messenger channel.
  • Increase the maximum allowed broadcast WhatsApp channel.
  • Add payload to the Broadcast API.

Bug fixes:

  • Fix the "Back" and "Next" buttons on the Integration Channel page.
  • Fix duplicate records in the extras' additional info.
  • Fix rendering of WhatsApp Carousel.
  • Fix Webhook Bot to prevent the customer name from being null.

01 November 2024 - v3.32.2

Enhancements:

  • Improve security password lifecycle management.

Bug fixes:

  • Fix inbox reply button issue.
  • Fix pop-up on customer detail button after accessing Customer Data Platform.
  • Fix user info in the chat room.
  • Fix Customer Data Platform missing data room in the conversation history.

25 October 2024 - v3.32.1

Bug fixes:

  • Fix bot handover to the role.
  • Fix missing additional data in some webhooks.
  • Fix the user info.
  • Fix the initiate chat.

18 October 2024 - v3.32.0

Feature:

  • WhatsApp Group

Enhancements:

  • Improve WhatsApp delivered session.
  • Improve WhatsApp Pricing Plan and Channel Management Flow.

Bug fixes:

  • Fix Qiscus Widget race condition issue.
  • Reduce database spike.
  • Fix inbox message anomaly issue.

11 October 2024 - v3.31.2

Enhancements:

  • Improvement GET Token Agent API.

Bug fixes:

  • Fix loading room issue.

04 October 2024 - v3.31.1

Enhancements:

  • Reminder to Enable Two-factor Authentication (2FA).
  • Improve the security when create templates to identify excluded word.
  • Enhance the summarize result in the Inbox.
  • Flow expired password.

Bug fixes:

  • Fix Two-factor Authentication (2FA) issue.
  • Fix the inbox UI issue.
  • Fix case sensitive reset password.

27 September 2024 - v3.31.0

Feature:

  • WhatsApp Coexistence.

Enhancements:

  • Improve the security in the local storage.
  • Improve the inbox message feature to accept multiple image from instagram channel.

Bug fixes:

  • Fix the query issues.
  • Fix the UI alignment in the sidebar menu.
  • Fix the documentation link on the TikTok integration page.
  • Fix issues causing some messages not to be processed in the Inbox.
  • Fix Penetration Testing Issues.
  • Fix the Note feature not updating after a room is resolved.
  • Fix the Additional Info on customer profile feature.

13 September 2024 - v3.30.4

Enhancements:

  • Upgrade the Graph API to version 20.

Bug fixes:

  • Fix the database spikes that caused several anomaly issue.
  • Fix the broadcast job detail counter issue.

06 September 2024 - v3.30.3

Enhancements:

  • Improve the WhatsApp Broadcast speed.
  • Improve the hand over to role log when debugging agent assignment.
  • Update stats for unfinished broadcast job.

Bug fixes:

  • Fix some Instagram Message are not rendered in the inbox.

30 August 2024 - v3.30.2

Enhancements:

  • Improve TikTok Ad bubble chat.
  • Add file size validation to create WhatsApp Broadcast Template.

Bug fixes:

  • Fix an issue when integrating the WhatsApp channel.
  • Fix incorrect URL rendering in the Qiscus Widget channel.
  • Fix the sender name in the email.

23 August 2024 - v3.30.1

Enhancements:

  • Improve the Webhook management for blocking customers

Bug fixes:

  • Fix the nominal payment subscribe via VA.
  • Fix update password saving to the database.
  • Fix the redirecting login URL.
  • Fix can’t redownload time-out media.

16 August 2024 - v3.30.0

Features:

Two-factor Authentication.

Enhancements:

  • Sync the customer name form the Facebook Messenger channel.
  • Improve change get room by ID using the SDK.
  • Add a TikTok Ads source.

Bug fixes:

  • Fix the security issue by limiting the password length.
  • Fix the issue can’t change the avatar.
  • Fix the missed call bubble chat.

02 August 2024 - v3.29.0

Features:

TikTok Direct Message Channel.

Enhancements:

  • Improve WhatsApp redownload attachment.
  • Improve auto unfinished broadcast job that has been stuck in sending/scheduling for more than 5 hours.

Bug fixes:

  • Fix search phone number on Customer Data Platform.
  • Remove wording on detail broadcast template.
  • Fix the download file button when customer send image file has timeout.
  • Fix hand over to role using sembrani.
  • Fix blank channel list when hiding Qiscus Widget Channel via Superadmin

12 July 2024 - v3.28.2

Enhancements:

  • Support the anchor link on outbound message menu.

Bug fixes:

  • Fix the image broken in uppercase file extensions.
  • Fix WhatsApp Carousel Template.

05 July 2024 - v3.28.1

Enhancements:

  • Support the channelID params in the CDP Custom Activity API.
  • Adding custom activity in imported customers.
  • Improve the prevention of bot replies and webhooks when the room is served by an agent.

Bug fixes:

  • Fix handover to role by bot.

01 July 2024 - v3.28.0

Features:

WhatsApp Carousel Templates.

Enhancements:

  • Implement manticore on customer data.
  • Implement manticore when setup new server.
  • Improve the response form GET template to handle burst request.
  • Improve FCM Migration.
  • Support the whitelisted extension.

Bug fixes:

  • Fix handover to role by bot.
  • Fix the mismatch in nominal credit card charge subscriptions.

14 June 2024 - v3.27.3

Enhancements:

  • Adding the channel pricing on super admin log.
  • Improve the response template and store it in Redis to handle burst requests.

Bug fixes:

  • Fix handover to role by bot.

07 June 2024 - v3.27.2

Enhancements:

  • Improve the email reminder for WhatsApp credit.
  • Upgrade WhatsApp on-premise version.
  • Improve query HSM template.
  • Improve self top up form for exclusive account.
  • Support for customer read indicator.
  • Support whitelist extension.

Bug fixes:

  • Fix failed to update the widget channel
  • Fix the incorrect resolved room indicator
  • Fix the reduced timeout when handover by role by adding validation when the handover room is already served by an agent.
  • Fix deleted agent being assign to a room.
  • Fix inability to load more message.
  • Fix Ads tracker handling customer detection.
  • Fix wrong receiving (custom channel) webhooks from auto responder.
  • Fix Instagram Business sending double message.
  • Fix CTWA Whitelist for error payload status code 400.

15 April 2024 - v3.27.1

Enhancements:

  • Improve ‘unix_timestamp’ using epoch - web hook bot.
  • Improve credit card integration with local vendors.
  • Remove ENT Validation for group attachment.
  • Improve WhatsApp replies.
  • Support caption in WhatsApp attachments.

Bug fixes:

  • Fix order of the room list.
  • Fix misinformation regrading MAU reset.
  • Fix invoice not created each month in 3/6 month periods.
  • Fix rendering of Instagram comment carousels.
  • Fix blank broadcast logs after the related template is deleted.
  • Fix blank broadcast list with specific steps.
  • Fix delay callback SDK when resolving a room.
  • Fix failure to render new room status after room synced.
  • Fix improve bot handover to role - Call API SDK add_agent.
  • Fix failed rendering of expired image in Instagram comment post.
  • Fix missing new session webhooks when customer come from a broadcast .
  • Fix handover to role by bot

07 March 2024 - v3.27.0

Enhancements:

  • CDP Custom/External Activity
  • Improve CDP Add-ons list in App Center
  • Prevent Agent and SPV using secret-key
  • Handle error response from stripe
  • Improve the UX of resolving a room
  • Improve UX of get customer (Agent)
  • Draft Message in Inbox
  • WhatsApp Business Reply
  • Inactive browser tab flow

Bug fixes:

  • Handle WhatsApp pricing for north america
  • Fix iframe size for embedded iframe
  • Fix mutation WhatsApp Credit
  • Fix Replied column in Broadcast Logs analytics

06 February 2024 - v3.26.0

Features:

  • Customer Data Platform Add-ons

Enhancements:

  • Enhance load room list in inbox
  • Enhance create WA broadcast template media header with resumable upload API

Bug fixes:

  • Fix anomaly webhook bot in WA channel
  • Fix channel badge icon not sync in room list
  • Fix outside office hour autoresponder triggered in served room by agent
  • Fix partial broadcast stuck

09 January 2024 - v3.25.1

Enhancements:

  • Adding Credit Card to Self Top Up Credit
  • Prevent channel when updating room options
  • Upgrade WhatsApp On Premise
  • Enhance WhatsApp Catalog reply
  • Enhance sync call before updating a room options

Bug fixes:

  • Fix bulk resolved from Inbox
  • Fix hide/show text field Inbox based on plan
  • Fix agent list issue in Inbox
  • Fix auto responder didn’t send correctly
  • Fix double agent issue
  • Fix history broadcast didn’t show in Inbox
  • Fix anomaly last customer timestamp

07 December 2023 - v3.25.0

Features:

  • Customer Data Platform

Enhancements:

  • Improvement to broadcast log
  • Adding company details to the PDF invoice
  • Improvement to webhook forward template status
  • Improvement to the customer block handle are not forwarded to the webhook forwarder
  • Adding bank account in subscription invoice
  • Improvement company name in invoice pdf

Bug fixes:

  • Fix room not auto scroll when receiving new chat from a customer
  • Fix messages from customers not being visible and covered by the start chat button when the text field feature on the superadmin dashboard is hidden
  • Fix the bubble chat issue on the Qiscus Omnichannel Widget channel
  • Fix the missing auto responder setting on WhatsApp channel
  • Fix resolved chat rooms not included in the resolved list
  • Fix anomaly resolved room
  • Fix channel autoresponder UI issue
  • Fix race condition Instagram double room issue
  • Fix anomaly broadcast language data
  • Fix double credit invoice
  • Fix create invoice issue

12 September 2023 - v3.24.0

Features:

  • Optimize Broadcast Price

Enhancements:

  • Improve copywriting when disconnecting a channel
  • Improvements to the Superadmin Activity log
  • Improve API for rate limit get broadcast jobs
  • Additional WABA per AppId
  • Improvements to broadcast logs
  • Improvements to the broadcast list on the outbound page specifically for agents
  • Improve security in Qiscus Widget
  • Add Mandiri Virtual Account (VA) to Self Top Up

Bug fixes:

  • Fix minus credit using hsm24
  • Fix only headers appear when sending broadcasts
  • Fix broadcast messages not appearing in the chat room
  • Fix failed to slide carousel in Qiscus Widget
  • Fix anomaly for empty chat rooms
  • Fix add agent button does not appear in chat rooms
  • Fix the delay on messages sent to Qiscus Omnichannel Chat
  • Fix API for Agent Assignment
  • Hide estimation pop-up when plan feature status is hide
  • Fix system event session does not appear
  • Fix error in Qiscus Widget because the uploaded file has a large size and resolution
  • Fix customer name does not change after editing
  • Fix broadcast does not appear in the inbox after the customer replies with Reaction Messages
  • Fixed the channel name on the Chat & Customer info page changing to another channel
  • Fix customer properties reset when customer sends chat again
  • Fix chat rooms that have been assigned to agents remain in the unserved tab

11 July 2023 - v3.23.0

Features:

  • WhatsApp Authentication Message Template

Enhancements:

  • Block files with certain extensions sent by customers

Bug fixes:

  • Fix failed to get new session webhook on some chat rooms
  • Fix issue of sending media on telegram channel
  • Fix error when bulk resolves All expired chat from dashboard
  • Prevent wrong direct API format for some cases
  • Fix error on get media direct API
  • Fix User Interface for oversized image on Omnichannel Widget

29 May 2023 - v3.22.0

Features:

  • WhatsApp's Conversation-Based Pricing 2023

Enhancements:

  • Improvement when sending broadcasts with templates using direct API

Bug fixes:

  • Fix exceed MAU issue

27 April 2023 - v3.19.0

Features:

  • Message template sample

Enhancements:

  • Update copywriting in the remove agent or supervisor section

Bug fixes:

  • Fix broken images in customer reply posts on the Instagram channel
  • Fix bot initiates the first message to a customer from the widget channel
  • Fix broadcast message template does not appear when clicking the follow up/start chat button
  • Fix missing room badge
  • Fix the issue on the payment confirmation display
  • Fix can't remove agent in the chat room

27 April 2023 - v3.18.0

Features:

  • Marketing Opt-Out

5 April 2023 - v3.17.0

Features:

  • WhatsApp message template category validation

27 March 2023 - v3.16.10

Enhancements:

  • New WhatsApp message template categories
  • Changes to WhatsApp on-premises webhook payload

Bug fixes:

  • Fix blank payment confirmation page after changing/upgrading plan

21 March 2023 - v3.16.0

Enhancements:

  • Instagram story mention
  • Update copywriting when business mention customer via Instagram story
  • Change the active conversation window for Facebook Ads session to 72 hours
  • Improvements to image rendering on the Inbox menu

Bug fixes:

  • Fix payload Chatbot webhook
  • Fix a pop up failed internal server error appears when bulk resolves WhatsApp
  • Fix custom button web webhook
  • Fix fails to auto close windows on mobile browsers even though the conversation is over

21 February 2023 - v3.15.41

Features:

  • Text-to-Left or Text-to-Right options

Enhancements:

  • Improvement on the initiate chat API handler

Bug fixes:

  • Fix chat SDK crash
  • Fix chat that the customer sends is different from what appears on Omnichannel Chat
  • Fix Bot closed issue
  • Fix remove pair rate limit sentry
  • Fix the broken User Interface on the WhatsApp Broadcast page
  • Fix failed to render link message
  • Fix failed to render YouTube link
  • Fix Instagram reconnect missing permission
  • Fix customers get several replies when they click the button sent by the Bot
  • Fix broken Broadcast preview
  • Fix the online status of the agent on mobile android
  • Fix link Instagram Integration
  • Fix chats from Instagram direct messages not going to Inbox
  • Fix removed agent still can access a non-eligible chat room

5 January 2023 - v3.15.18

Enhancements:

  • Adding the last update MAU on the Subscription page
  • Improvement on Index Elasticsearch performance

Bug fixes:

  • Fix chat rooms move around
  • Fix the broadcast log is stuck on sending status due to restart job / deploy ENV
  • Fix the issue of MAU on the last payment
  • Fix the issue of the start chat button changing
  • Fix failed to send broadcast with Upload from CSV method
  • Fix new session webhook is sent twice
  • Fix error on Block Customer feature
  • Fix User Interface break in square resolution
  • Fix created some new pages when integrating Facebook
  • Fix the initial chat from the customer not becoming a new chat room even though the old chat room has been resolved with the sessional room setting on
  • Fix allocate assign agent issue
  • Fix bubble chat issue

21 December 2022 - v3.15.12

Enhancements:

  • Handover bot to agent in certain chat rooms
  • Information pop-up regarding the integration of a new WhatsApp Business Account

Bug fixes:

  • Fix the incorrect number of unserved chat rooms on the supervisor account
  • Fix shows free session information, credit and estimated costs when the self top-up feature on the superadmin page is hidden/disabled
  • Fix supervisor doesn't get handover request pop up
  • Fix the Outbound button that appears in the Custom Analytics
  • Fix empty list in Custom Analytics
  • Fix issue of agent's reply to a customer but sent to another customer
  • Fix broadcast status delivered but doesn't appear in chat room
  • Fix new session webhook in Instagram story reply
  • Fix certain character changes in messages
  • Loading issue on the search message page
  • Fix protocol String.Chars is not implemented

6 December 2022 - v3.15.1

Features:

  • Support WhatsApp Sticker

Enhancements:

  • Adding new WhatsApp Message Template Categories
  • Adding Online/Offline agent indicator in Inbox
  • Adding Channel info to WhatsApp Message Template list
  • Remove add language button in WhatsApp Message Template details
  • Adding Copy Media Link function in WhatsApp Message Template details

Bug fixes:

  • Fix unassigned agent cache
  • Fix handle Telegram Redownload button in attachment timeout error
  • Fix between customer avatar
  • Fix reset room when select via the search message feature

29 November 2022 - v3.15.0

Features:

  • Supervisor by Division
  • Webhook Logout

Enhancements:

  • Improvements in the Broadcast to All Channels feature
  • Improvement for the issue of unable to edit the About section of the WhatsApp Business API profile
  • Enhancement adding a supervisor role to each bubble chat reply in the chat room

Bug fixes:

  • Fix unread_count in the Inbox menu become 0 even though user has not opened the newest chat room
  • Fix chat room pagination issues
  • Fix the Follow Up button not working
  • Fix Auto Assign to agents takes a long time
  • Fix automatic messages (FAQ) from the Instagram application not appearing on the Qiscus Omnichannel Chat dashboard
  • Fix the system event about bot failed to send message does not appear in the chat room when sessional is off
  • Fix broadcast job failed but broadcast logs delivered
  • Fix multiple WhatsApp credit records

27 October 2022 - v3.14.0

Features:

  • Broadcast to All Channels

Enhancements:

  • Improvement in deleting a channel will cause the chat room set to resolve
  • Allow + and = characters in user_id validation in Custom Channel

Bug fixes:

  • Fix the set default value for is_sessional to true in new AppID
  • Fix not updated created at in room_log_extras Metabase
  • Fix reindex issue

4 October 2022 - v3.13.0

Features:

  • Agent Leave Room

Enhancements:

  • Enhancement Telegram Redownload button
  • Enhancement Reconnect Instagram button
  • Equalize behavior of client broadcast API with Send Broadcast CSV
  • Rename "Qiscus Multichannel” to “Qiscus Omnichannel Chat” on the website
  • Use Elastic Search to count current services search_by_division
  • Update customer last message timestamp for WhatsApp catalog message type

Bug fixes:

  • Fix search message in Qiscus Omnichannel Chat
  • Fix failed to send chat history to customer email from widget channel
  • Fix error response when sending message via WhatsApp direct API with incomplete secret key
  • Fix user can send template from other appID
  • Fix error when signing up for Qiscus Omnichannel Chat using the same email registered in the SDK
  • Fix forward URL remains false when the WhatsApp channel is changed from disable to enable
  • Fix banner info for successful subscription
  • Fix Elastic Search sorting agent by division
  • Fix customer count anomaly

8 September 2022 - v3.12.0

Features:

  • Qiscus Omnichannel Widget
  • App Center Widget beta

Enhancements:

  • Improvement concurrency webhook WhatsApp
  • Automatically add email address as customer data when adding customer to Customer page
  • Improvement handling minus free session

Bug fixes:

  • Fix failed to save notes when resolving a chat room
  • Fix anomaly in the last customer timestamp due to Elastic Search Upgrade
  • Fix the root cause of free session being minus
  • Fix anomaly Contact ID null and improvement to not updating a resolved room

22 August 2022 - v3.10.0

Features:

  • Merge Customer

Enhancements:

  • Update Additional Information triggered by clicking a custom button
  • Improvement record all webhook WhatsApp
  • Revert the WhatsApp replies that are forwarded to the webhook bot
  • Improvement add last payment method
  • Upgrade WhatsApp Business API to v14.0
  • Increase WhatsApp Broadcast limit to 10,000 per broadcast
  • Improvement Select Plan button when AppID is disabled and expires
  • Handle anomaly webhook WhatsApp
  • Change full name and email on the invoice to a company name

Bug fixes:

  • Fix Bot automatically enabled after agent joins via auto-assign
  • Fix different bill amount when using card payment
  • Fix start chat issues
  • Fix message log failed when getting timeout error from WhatsApp
  • Fix refund credit/session balance mechanism
  • Fix bulk resolve WhatsApp in Inbox
  • Fix broadcast issue when the free session is minus
  • Fix scroll up in the chat room reset to the last message when there is a new message

15 July 2022 - v3.9.1

Enhancements:

  • Remove system event Customer Initiate/Business Initiate ended
  • Improvement add system event for chat initiated from Facebook Ads

Bug fixes:

  • Fix broadcast status is always on Sent after getting an internal error from WABA
  • Fix message system event "agent has joined" when using auto assign agent feature

4 July 2022 - v3.9.0

Features:

  • WhatsApp Cloud API channel

Enhancements:

  • Improvement read status broadcast from WhatsApp webhook

Bug fixes:

  • Fix double agent automatically assigned to one room
  • Fix progress status Failed but message status log Read on broadcast message
  • Fix WhatsApp broadcast message status Sent but not Delivered
  • Fix pin chat room issue
  • Fix incorrect Quota count for new user
  • Fix 2 chat rooms created at the same time and on the same day
  • Fix the number of auto assign is not evenly distributed from one agent to another
  • Fix Bot setting where Bot cannot send messages after an agent joins a conversation

17 June 2022 - v3.8.0

Features:

  • Multiple Custom Analytics

Enhancements:

  • Improvement self top-up payment response time
  • Add pop up loading during self top-up payment process
  • Enhancement download media Auto Sync WhatsApp Template via superadmin

Bug fixes:

  • Fix bubble chat from agent is on the left side
  • Fix in app widget flutter and RN
  • Hotfix unable to send a follow-up message to an expired chat
  • Fix audio recording messages on Telegram channel not received in the Multichannel dashboard

3 June 2022 - v3.7.0

Features:

  • Auto Sync WhatsApp Template

Enhancements:

  • Improvement Term of Condition Registration
  • Improvement WhatsApp pricing cost for Business Initiate and Customer Initiate in other country
  • Improvement Add onMinimize and onMaximize Callback in Qiscus Widget Channel

Bug fixes:

  • Fix infinite Loading in list agent when admin assign any agent
  • Fix payment by Credit Card to Qiscus Pte LTD will be charged based on SGD for invoice in IDR
  • Fix Credit Card only charges for a month for an annual plan
  • Fix search message cannot be used
  • Fix anomaly channel badge in Chat & Customer Info tab

12 May 2022 - v3.6.0

Features:

  • Enhance Customer Group

Bug fixes:

  • Fix unable to register same email for agent
  • Fix Anomaly Sync when open room ID
  • Fix update documentation link for WhatsApp API
  • Fix different number of rooms on the list Assign Agent and List of Agent in Analytics
  • Hot fix save data in Customize WhatsApp Profile feature
  • Fix can't scroll down old rooms in supervisor and agent accounts
  • Fix misleading email body for self top-up credit

22 April 2022 - v3.5.0

Features :

  • Interactive WhatsApp Message (List Message & Reply Button)

Enhancements:

  • Improvement on expired timestamp of webhook on WhatsApp channel
  • Add a setting to allow bot to send messages when the bot toggle button is disabled in a chat room

Bug fixes:

  • Fix anomaly Admin assign agent API
  • Fix different room order in Inbox after refresh

1 April 2022 - v3.4.2

Enhancements:

  • Send a success email when success self top-up payment
  • Enhancement of inbox flow related to agent management
  • Improvement on filter by tags
  • Changed settings to show business initiated and customer initiated WhatsApp analytic logs

Bug fixes:

  • Fix auto-assign double agent in one chat room
  • Fix mark as resolved as admin
  • Fix anomaly null contact ID
  • Fix info "No tag for keyword" stuck in search filter by tag
  • Fix sending double broadcast messages in Multichannel Chat
  • Fix mark as resolved Webhook not accepted when agent resolves a chat room
  • Fix indicator failed to send message in WhatsApp cloud
  • Fix issue if there is no WABA data when updating avatar

18 March 2022 - v3.4.1

Enhancements:

  • Enhance performance query to validate business initiated and customer initiated
  • Enhance log for attachments on Telegram channel

Bug fixes:

  • Fix timeout or failed when filling payment method in WhatsApp Integration
  • Fix cannot save the autoresponder for each channel
  • Fix tags that were once added to a chat room are still included in the filter
  • Fix issue can not be rendering link messages from Facebook Ads on WhatsApp Channel

15 March 2022 - v3.4.0

Features:

  • Customize WhatsApp Profile

Enhancements:

  • Enhance initiate chat query
  • Adding enable/disable setting pop up estimation cost when start chat
  • Adding phone number and name of the channel in summary payment self top up credit

Bug fixes:

  • Fix expired date Self Top Up credit virtual account
  • Fix set free session when using Trial plan
  • Fix multiple resolved at the same time
  • Fix broadcast worker retry mechanism

18 February 2022 - v3.3.0

Features:

  • New WhatsApp Pricing

Enhancements:

  • Enhance initiate chat query
  • Adding enable/disable setting pop up estimation cost when start chat
  • Adding phone number and name of the channel in summary payment self top up credit

Bug fixes:

  • Fix expired date Self Top Up credit virtual account
  • Fix set free session when using Trial plan
  • Fix multiple resolved at the same time
  • Fix broadcast worker retry mechanism

28 January 2022 - v3.2.4

Enhancements:

  • Adding update enrolment date in renewal case when invoice is paid
  • Set maximum customer properties for 25 item
  • Delete Telegram channel when the Bot was deleted

Bug fixes:

  • Fix invalid autoresponder message
  • Fix CAA when outside office hour
  • Fix webhook in the resolved room and sessional OFF
  • Fix send a message via direct WhatsApp API

14 January 2022 - v3.2.3

Enhancements:

  • Hide sidebar url when using iframe
  • Provide link download when file size more than 10 Mb in WhatsApp channel
  • Adding QCRM and QTicketing

Bug fixes:

  • Fix integration WhatsApp channel with country code +1
  • Fix double auto assign agent
  • Fix bulk resolve cause infinite loading in room list Inbox
  • Fix export chat
  • Prevent agent join in resolved room
  • Fix register multichannel
  • Fix update autoresponder’s message field

31 December 2021 - v3.2.2

Enhancements:

  • Enhance submit ticket to custom button
  • Adding validation email format in email agent registration
  • Adding validation max 16 Mb in media header template message

Bug fixes:

  • Fix hand over to role Instagram channel
  • Fix disconnect Instagram channel
  • Fix bulk resolve room
  • Prevent sending recursive webhook
  • Fix webhook response from post back message chat button and carousel
  • Fix mark as read in Qiscus widget bubble chat
  • Fix incorrect customer’s name on the Inbox page
  • Fix wrong user when broadcast
  • Fix mismatched user id in broadcast
  • Fix status updated broadcast log

03 December 2021 - v3.2.1

Enhancements:

  • Adding load more when showing TAG list in inbox page

Bug fixes:

  • Fix disconnect WhatsApp channel API
  • Fix form add when broadcast from the customer group page
  • Fix issue when broadcast to customers who change/deactivate their phone number
  • Fix glitch on sessional room
  • Fix broadcast file id V3
  • Fix sync toggle auto-assign agent and custom agent allocation
  • Fix queue broadcast message
  • Fix render header broadcast template type image in inbox page
  • Fix get phone number in detail contact

26 November 2021 - v3.2.0

Features:

  • Instagram API feature (Private Replies)

Bug fixes:

  • Fix double room in custom channel
  • Fix disable save button in contact detail
  • Fix render variable in header template
  • Fix status canceled broadcast when download log

1 November 2021 - v3.1.1

Enhancements:

  • Enhance custom channel v1
  • Validate unique tag by case sensitive

Bug Fixes:

  • Fix sessional room in custom channel v2
  • Fix default header value in HSM template
  • Fix auto-add contact in custom channel

5 October 2021 - v3.1.0

Features:

  • Add Customer Properties in Contact Page for personalized customers data
  • Add Customer Group in Contact Page for categorize the customer based on their needs
  • Add Broadcast with Customer Group in Outbound Page for follow up or blast with WA broadcast with these customers group / segmented customers (Enterprise Only)

Enhancements:

  • Support Auto Add Contact feature in all channel
  • Enhance empty state in Contact Details
  • Enhance Contact Details button
  • Allow agent can access and perform broadcast from Outbound Page
  • Enhance 3rd party assets from direct URL to local

Bug fixes:

  • Fix related Contact
  • Fix related flow inbox
  • Hotfix pagination function in Contact Page
  • Fix read receipt in WhatsApp
  • Fix bot API
  • Fix subscriptions
  • Other bug fixes

12 August 2021 - v3.0.0

Features:

  • Add payment method Virtual Account Bank Transfer for subscriptions
  • Add Contact page for managing customers data

Enhancements:

  • New Sidebar
  • Support WhatsApp API for upload and retrieve media
  • Online/offline indicator for customers who use widget channel
  • Add configuration for hide/show agent status (online/offline) toggle
  • Add configuration for hide/show customer ID on Chat & Customer Info
  • Add configuration for an agent can assign the chat to other agents
  • Add configuration for an agent can add other agents to chat

Bug fixes:

  • Fix customer channels
  • Fix get unserved customer
  • Fix duplicate IG Auto Responder
  • Fix bulk resolve expired on non sessional
  • Hotfix register API
  • Hotfix export API
  • Hotfix related to Instagram channel
  • Hotfix mark as resolve

6 January 2021 - v2.20.0

  • WhatsApp outbound message improvement
  • Add additional field in login form Qiscus widget support
  • Auto refresh for some features on Inbox page
  • Add retry mechanism for refresh token when failing to download image on WhatsApp channel
  • Add current quota and contact us for top-up quota info in the outbound menu
  • Send system message when bulk resolving
  • Improve top up outbound quota
  • Some other improvement and bug fixes

16 November 2020 - v2.19.0

  • Supervisor by channel
  • Improve UI of messages from Bot
  • Improve LINE webhook
  • Add new session webhook
  • Add user id in message template logs and chat template
  • Add delay for attention grabber in Widget builder
  • Attach AppId information for ticket link in Help feature
  • Show system message if send chat history/note while Resolve chat
  • Change copywriting Search Conversation to Search Customer
  • Change copywriting Your balance will be reduced everytime you deliver a broadcast message to your customer whenever sending WA message template
  • Support rendering location/maps from Telegram in dashboard Multichannel
  • Restrict opening file if from the same domain from multichannel
  • Use markdown for rendering HTML
  • Some other improvement and bug fixes

20 October 2020 - v2.18.0

  • Multiple Qiscus Widget Integration
  • Submit Ticket Improvement
  • Custom Login Form Qiscus Widget
  • Support to send Messages Template to WhatsApp numbers outside of the Country where the number is registered
  • Support to hide or disable features in Multichannel dashboard
  • Add blacklist for iframe inside welcome message
  • Add default value assign to all channel for supervisor
  • Show errors when the error happened in Telegram channel
  • Improvement room tag with order by ascending
  • Handle empty email login attempt
  • Hide encoded_token from WA Channel response
  • Remove the WhatsApp Business Account menu in the Supervisor dashboard
  • Some other improvement and bug fixes

13 October 2020 - v2.17.0

Features:

  • Resolve All Expired Chat for WhatsApp channel

Enhancements:

  • Add params in hand_over_ to_role to assign only available agent
  • Add certificate file for Multichannel iOS
  • Add merge_properties parameter when initiating Qiscus Widget
  • Add room validation on update_room_info
  • Improve search feature to be more applicable for mid-sentence search
  • Improve handover agent flow, make agent handover creates a new data instead of updating an old data
  • Improve message template quota does not decrease if it is inside 24 hour time span
  • Improve user interface of bulk assignment feature
  • Improve get unserved count from get customer
  • Change maximum variables on message template of the broadcast to 15 variables
  • Change confirm transfer URL on email
  • Handling service or room not found on agent handover issue
  • Handling empty country code in WhatsApp integration issue
  • Handling return data for undefined status issue
  • Synchronize UI version for widget and dashboard
  • Refine upload CSV broadcast validation
  • Sanitize request string input when create and update a division
  • Remove agent if agent service was not found on agent handover
  • Remove line-height modifier for reply last session message

Bug fixes:

  • Hotfix makes email lowercase when resetting password
  • Hotfix toggle unchanged when bulk assignment process in motion
  • Hotfix timestamp not updated in broadcast log
  • Hotfix handover division issue
  • Hotfix position of submit ticket button
  • Hotfix the date in the chat list doesn't match the chat room
  • Hotfix reflected XSS – Chat Widget
  • Hotfix reflected XSS – Chat Post_Comment
  • Hotfix admin resolve webhook if agent exist
  • Hotfix removes whitespace for access token and secret key when integrating LINE channel
  • Hotfix payload when office hours message sent by custom channel
  • Hotfix confirm transfer URL on email
  • Hotfix create chat template
  • Hotfix bot validation rule if without type
  • Hotfix helper function call when connect WhatsApp integration
  • Hotfix last comment id and add sync process at the end of resolve
  • Hotfix store comment id on webhook
  • Hotfix remove CSS inject
  • Hotfix custom channel sender
  • Fix delete broadcast template should not disable 24-hour message templates automatically
  • Fix last comment is not updated in chat list when the room is pinned
  • Fix fail to change color dashboard in the iframe
  • Fix hide settings icon in the dashboard with the iframe
  • Fix query on chat_template to get most similar command

22 September 2020 - v2.16.0

Features:

  • Add WhatsApp metrics in Admin/Supervisor analytics dashboard if integrated with WhatsApp channel

Enhancements:

  • Token implementation
  • Supports timezone setting for analytics
  • Supports WhatsApp interactive message templates via API
  • Improve WhatsApp integration description copywriting
  • Add Apply WhatsApp Business Account and Contact Us button in WhatsApp integration
  • Add warning for suspicious file
  • Change minimum WhatsApp number to 8 digit (excluding country code) in WhatsApp integration
  • Change copywriting “Qiscus Multichannel CS Chat” to “Qiscus Multichannel Chat”
  • Change copywriting “HSM” to “Message Templates“
  • Prevent race condition when get customer
  • Logs for 24 Hours HSM in WhatsApp integration feature is deprecated
  • Hide the value of encoded user token when it is connected in WhatsApp integration
  • Block malicious CSS code

Bug fixes:

  • Hotfix country code of phone number in WhatsApp integration
  • Hotfix to handle empty area code in WhatsApp integration
  • Hotfix dial code phone number in WhatsApp integration
  • Hotfix error validation if agent id is not appropriate then return 400
  • Handling error when saving notes

10 September 2020 - v2.15.0

Features:

  • Block and unblock WhatsApp user id
  • Adding “Add Agent” feature in agent dashboard
  • Support send message type: sticker in WhatsApp via API

Enhancements:

  • Support Media Message Template with text as a header via API
  • Add time for system event
  • Add capability to render contact as a text message from WhatsApp channel
  • Add show/hide password feature in the login page and reset password page
  • Add tax information in the subscription page
  • Add customer_replied when customer answer after the broadcast
  • Add WhatsApp Business Account feature in the setting page
  • Add header Qiscus-App-Id
  • Change the color link to white in the chat bubble from admin/agent
  • Improve display broadcast log with entering if new line
  • Refine file_wrapper and update WhatsApp file attachment sending
  • Enhance mechanism using URL instead of media
  • Hide value of encoded user token if already connected in WhatsApp integration
  • Prevent failed webhook message on empty room

Bug fixes:

  • Hotfix double invoice on sixmonthly when change plan
  • Hotfix month left of undefined error for the monthly payment
  • Fix drag and drop media or text issue in the chat room
  • Fix empty state in room list admin dashboard
  • Fix stored XSS and bypass verification email

18 August 2020 - v2.14.0

Enhancements:

  • Add Chat Template Limitation
  • Add channel details when sending data to bot
  • Add multiple division/role support to bot hand_over_to_role
  • Add API for enabling/disabling read receipt WhatsApp
  • Add submit ticket payload with channel type
  • Add education option in industry field of the register page
  • Add metadata for multichannel
  • Add plus sign when checking contact using WhatsApp ID
  • Add duplicate message checker on WhatsApp webhook
  • Support webp image extension
  • Filter User Interface Improvement
  • Improvement of assignment agent
  • Sync room after receiving the message and improve logic
  • Update extras fields for consequent request and set another interval for height event inside welcome message's iframe

Bug fixes:

  • Hotfix show mobile access in the left sidebar
  • Hotfix wording in the notification
  • Hotfix agent's email in agent list Inbox in Admin dashboard
  • Hotfix mismatch total payments in IDR on email
  • Hotfix room_logs not updated when admin assign an agent
  • Hotfix clear search
  • Hotfix information for auto-assign in agent management
  • Hotfix Process agent leftover rooms when promoted to be a supervisor
  • Hotfix CustomRepo paginate still include soft deleted
  • Hotfix multiple broadcast only post to SDK once
  • Hotfix mark_as_read on non-WhatsApp channel
  • Hotfix remaining count chat template agent
  • Hotfix reset filter WhatsApp checked
  • Hotfix command template agent still contain space
  • Hotfix bug on client broadcast and use sync room name earlier in webhook process
  • Hotfix reset password double hit API
  • Hotfix autoresponder message after the broadcast
  • Hotfix “add division” button not tidy
  • Hotfix script tag running on welcome message and smoothen the height transition
  • Hotfix update agent with an email of deleted agent
  • Hotfix un-downloaded WhatsApp file will send a text message
  • Fix button analytic in Agent dashboard
  • Fix USD total rate when upgrading plan from admin
  • Fix can't set availability to be offline in setting agent management
  • Fix empty customer ID in WhatsApp after update room

30 June 2020 - v2.13.0

Features:

  • Read Receipts in WhatsApp
  • Add Link to Custom Analytics
  • Push Notification Setting for Customer Android Widgets

Enhancements:

  • Add Information that Room Lists are not Realtime
  • Custom UI Improvement for additional company name and company logo
  • WhatsApp Read receipt delivery forward to Bot
  • Add submit ticket payload with customer info, channel id and channel name
  • Add option of education in industry field setting account management
  • Add type on get_profile
  • Get room options first if update room not providing channel info
  • Change submit ticket error message with this format "Failed to [button_title] with [error_code]"
  • Improve success submit ticket status message
  • Improve information for WhatsApp broadcast message CSV Tutorial

Bug fixes:

  • Hotfix save conversation note
  • Hotfix change color and design in a replied WhatsApp message from a different session
  • Hotfix hide button icon
  • Hotfix realtime unserved count Inbox in agent
  • Hotfix click "All" tab can clear filtering issue
  • Hotfix qiscus_controller using room_log.source instead of webhook room_options
  • Hotfix ongoing tab in Agent still show resolved room
  • Hotfix ongoing tab in Agent is not realtime after access resolved tab
  • Hotfix Agent still can access Supervisor API
  • Hotfix upgrade account to Supervisor issue
  • Hotfix filters expired and expiring in ongoing tab Agent
  • Fix icon is still showing in mobile although the icon in widget builder is disabled

16 June 2020 - v2.12.0

Features:

  • Add Help Button

Enhancements:

  • Add Notification Indicator for Unserved Conversation
  • Add The WhatsApp Number Field in WhatsApp Integration
  • Autoresponder Setting
  • MAU Exceed Limit Policy
  • Add sender, time and change color/design in a replied WA message from different session
  • Add WhatsApp channel id on Broadcast Templates Detail page
  • Add character validation on upload CSV for WhatsApp broadcast
  • Add is_waiting query on customer room
  • Add extras, room_badge and remove mobile breakpoint in Qiscus Widget with qismo-v3.js
  • Add new logic to allocate agent and implement v2 allocate method
  • Add resolved and channel_id on room_logs when initiate chat
  • Add tls version on FileWrapper download
  • Use SDK version 2.9.7 on Multichannel dashboard and Qiscus widget
  • Change google map key for rendering maps
  • Optimize search query
  • Update room_log_extras on system message agent assignment
  • Exclude has_no_message room on total_unserved
  • Retrying send message text without preview URL if failed sending
  • Ignore error on WhatsApp timeout if text contains url or link
  • Skip failed room transfer and continue bulk assignment

Bug fixes:

  • Hotfix make broadcasted room can be taken over
  • Hotfix get customer after the broadcast
  • Hotfix typing filter tag not found
  • Hotfix name failed to update because room_log.name is nil
  • Hotfix white space in the namespace of WhatsApp HSM
  • Hotfix direct login configuration
  • Hotfix WhatsApp webhook
  • Hotfix issue cannot get value from extra_fields
  • Hotfix undefined issue when upgrading from v2
  • Hotfix message can not be sent after broadcast in non-sessional app
  • Hotfix filter by WhatsApp channel for expiring 8 hours in All tab
  • Hotfix filter by WhatsApp channel for all category in Resolved tab
  • Hotfix availability agent User Interface
  • Hotfix if filter by tag not found
  • Hotfix blinking countdown on expiring WhatsApp room
  • Hotfix set height in additional info for customer
  • Hotfix has no message invalid value after WhatsApp broadcast reply
  • Hotfix payload for quick reply
  • Hotfix show availability agent popup after changing status
  • Hotfix invalid format when save file
  • Hotfix icon reply as customer in chat list Inbox
  • Hotfix multiple variables on WhatsApp template message not replaced

27 May 2020 - v2.11.0

Features:

  • Filter by Tag
  • WhatsApp Broadcast History

Enhancements:

  • Improve Filter by Channel
  • Add agent in Submit Ticket payload
  • Add WhatsApp Send Messages API in WhatsApp Outbound Messages page
  • Add info when auto assign agent is active in Agent Management Setting page
  • Add industry field in Register page and Account Management page
  • Enhance filter UI in Inbox page
  • Make bot’s caption optional
  • Optimize query on customer room
  • Improve the flow of send history and note to e-mail when chat room is resolved

Bug fixes:

  • Hotfix UI of verification page
  • Hotfix custom channel not assigning role properly
  • Hotfix stale id error when deleting channel
  • Hotfix qiscus_webhook if got file_attachment with the type of text
  • Hotfix user configs if name is invalid
  • Hotfix agent bulk assignment query
  • Hotfix unserved status after an agent was assigned in Qiscus Widget
  • Hotfix icon replied by agent display issue in chat list
  • Hotfix payment currency use manual conversion due to limit of 1 mil transactions
  • Hotfix payment stripe annual
  • Hotfix iframe issue, redirect to inbox instead of login page if already logged in before

5 May 2020 - v2.10.0

Features:

  • Reconnect Facebook Integration

Enhancements:

  • Initiate Multiple Chat Widget
  • Improve WhatsApp HSM to Support Multi Media Templates
  • Enhance notification
  • Add email and URL validation to bot controller
  • Handle error on unsupported WA provider when connecting
  • Handle status code 413 Too Large on WhatsApp upload media
  • Prevent nil room on available agents
  • Remove capitalizing for additional info content in Chat & Customer Info

Bug fixes:

  • Hotfix add extras, room_badge, remove mobile breakpoint in Qiscus Widget with iframe
  • Hotfix remove whitespace when creating tag
  • Hotfix error when setting preview url on non string domain
  • Hotfix copywriting on login illustration
  • Fix undefined language for WhatsApp HSM template

23 April 2020 - v2.9.0

Features:

  • Customizing the Multichannel Dashboard UI

Enhancements:

  • Multichannel Widget Inside Iframe
  • Download raw data of customer’s additional information in Analytics
  • Enhance search for predefined messages
  • Enhance copywriting of upload CSV broadcast

Bug fixes:

  • Hotfix pagination when searching for agents in agent management
  • Hotfix pagination in broadcast logs
  • Hotfix scroll issue when searching for agents in agent analytic
  • Hotfix customer info not updated
  • Hotfix broken admin avatar in the chat room
  • Fix hand over system message by admin

15 April 2020 - v2.8.8

Enhancements:

  • API GET Agent by Division
  • Add stripe for payment method
  • Adding the maximum character of WhatsApp HSM content
  • Enhance empty room page
  • Enhance performance on the inbox page
  • Search agents can use instead of button in agent management
  • Restrict WhatsApp HSM to +62 phone number only
  • Change system event for HSM 24 hours only
  • Removing room participant in chunk
  • Prevent scrollTop error

Bug fixes:

  • Hotfix pagination of filter
  • Hotfix Facebook postback for quick-reply type
  • Hotfix line space in tag suggestion
  • Hotfix disable menu list when admin is clearing search
  • Hotfix for WhatsApp unknown contact
  • Hotfix handle error when room not found in WhatsApp group
  • Hotfix limit of a search tag
  • Hotfix remove symbol when edit agent name and change the width of agent list
  • Hotfix clear WhatsApp HSM form by cancel
  • Hotfix disable active menu tab when an agent is not selected
  • Hotfix display base color for the custom color dashboard
  • Hotfix bot params error if no user_id or sender_email sent
  • Hotfix WhatsApp voice file rendered as a non-extension file
  • Fix disconnect custom channel issue
  • Fix old room appearing again when ignoring expired new messages
  • Fix default toggle of welcome dialog to have a value of true

31 March 2020 - v2.8.0

Features:

  • Agent’s analytics in admin and supervisor

Enhancements:

  • Feature enhancement of tagging
  • Add validation for HSM template length
  • Add information when there are no conversations on the Inbox page
  • Add room_id to message_logs
  • Add latest room endpoint
  • Add total unserved API for admin
  • Add custom channel's user-id validation
  • Optimize media uploading using upload by URL
  • Improve room resolver
  • Maintain scrolling room list in Inbox page
  • Remove Loading state in Qiscus Widget
  • Change conditions for displaying notification
  • Hide all participant info in the room header of WhatsApp Group
  • Cleanup options on routes

Bug fixes:

  • Hotfix filter old custom channel
  • Hotfix customer room not getting custom channel properly
  • Hotfix failed to send documents on WhatsApp Group
  • Hotfix WhatsApp contact type messages on WhatsApp Group
  • Hotfix always hide expired area (bottom), shows only when the last message is System message expired 24 Hours
  • Hotfix total count of unserved customer in Supervisor dashboard
  • Hotfix bulk assignment on custom channel
  • Hotfix get customer on custom channel
  • Hotfix custom channel's total customer on agent
  • Hotfix error hackney because of send postback
  • Fix WhatsApp Group badge not appearing when searching for rooms
  • Fix migrating error when doing a fresh install
  • Fix agent dashboard when App is disabled

18 March 2020 - v2.7.0

Features:

  • Support WhatsApp Group

Enhancements:

  • Enhancement of custom channel
  • 24 hours HSM logs
  • Support Qiscus Widget initiation with extra user params
  • Support multiple image upload
  • Add sequential loading for javascript resources
  • Add scope division on the all agent list
  • Add flow to set RoomLog's is_resolved
  • Add is_resolved to room log
  • Add flow for unlimited HSM quota if the quota is set to -1
  • Add mobile versioning migration feature
  • Add defined Facebook error
  • Add WhatsApp webhook with error handling
  • Update latest SDK core
  • Improve customer room query
  • Improve the security of get analytic
  • Improve filter query
  • Show mobile QRcode access in admin and supervisor
  • Support proper flow for soft deleting agent in v1
  • Support proper flow on widget config update
  • Use config to determine refresh room list period with the default of 1 minute
  • Change rendering method of extra element to the end of body element
  • Change flow for updating HSM language pack
  • Change documentation URL on step 2 of Bot integration
  • Move request for notification on widget when customer is initiating chat
  • Prevent double room on first chat issue

Bug fixes:

  • Hotfix ambiguous column and helper not imported
  • Hotfix multiple channel issue
  • Hotfix direct login chatroom not realtime
  • Hotfix payload on user configs
  • Hotfix toggle alert new message not changing after logout
  • Hotfix change limit HSM approved
  • Hotfix copywriting and Instagram badge on Login page
  • Hotfix handle existing HSM
  • Hotfix HSM template name should be lowercased
  • Hotfix back button on 24 hours HSM form
  • Hotfix back button and validation when adding language
  • Hotfix error type of undefined on console
  • Hotfix new line in WhatsApp HSM Content
  • Hotfix include soft deleted agent service on mark as resolved agent
  • Hotfix system event payload when assigning agent
  • Hotfix error on change widget configurations
  • Hotfix update on same email
  • Hotfix test on broadcast template with 0 param
  • Hotfix show expired when not opened room got system event message 24 hour in WhatsApp
  • Hotfix start new session button appear when receiving system message from other
  • Hotfix join agent failed
  • Hotfix send 24 Hours HSM in admin
  • Hotfix bulk assignment for custom channels room
  • Hotfix broken admin avatar, replace with default channel
  • Hotfix handover not removing other agents from SDK room
  • Hotfix search resolved room in agent dashboard
  • Fix bug if agent is not selected or empty user can not click menu tab
  • Fix wrong HSM language input
  • Fix make lowercase additional info type link

3 March 2020 - v2.6.0

Features:

  • Desktop Notifications

Enhancements:

  • Support Submit HSM WhatsApp with Multiple Language
  • Enhancement of WhatsApp HSM
  • Add WhatsApp HSM credit
  • Refine login page
  • Support quick reply bot
  • Add search by division on all agents for agent analytic and agent management feature
  • Remove email validation on custom channel webhook
  • Hide some channel for essentials plan
  • Set false visible button if time is null
  • Disable spellcheck for note's text box
  • Show text field of send message even when a conversation is expired
  • Add flow to save 24 Hours HSM log
  • Remove payment summary (no tax included) in an invoice
  • Hide channel in the filter if already disconnected
  • Remove text 'below' in system message of 24 Hours HSM
  • Hide WhatsApp broadcast only for Essentials Lite plan
  • Support WhatsApp sticker*
  • Add detailed error message when failed sending message to Facebook

Bug fixes:

  • Hotfix delete agent doesn't update room info when there are 2 participant
  • Hotfix prevent create agent if the division is empty
  • Hotfix toggle of 24 Hours HSM Template still active after deleting a template
  • Hotfix blinking countdown when conversation for WhatsApp is expiring
  • Hotfix filter resolved as agent
  • Hotfix remove add agent race condition
  • Hotfix pop up when editing supervisor
  • Hotfix redirect URL of inactive app
  • Hotfix for customer last timestamp is null
  • Hotfix user info WhatsApp HSM
  • Hotfix resolve pop up show faster
  • Hotfix reset form is not showing up when user has logged in
  • Hotfix cURL command generator error on Facebook's client
  • Hotfix redirect to a verified page after register
  • Hotfix revive agent
  • Hotfix agent not restored
  • Hotfix unstable connection
  • Hotfix Facebook token can expire
  • Hotfix 24 Hours HSM with no params error
  • Hotfix handle new room list unstable first page
  • Hotfix custom channel not recording first comment timestamp on agent
  • Hotfix trailing slash on WhatsApp channel base URL
  • Hotfix tags in Inbox render HTML
  • Hotfix agent can not find unserved room
  • Hotfix customer's room improvement
  • Hotfix breaking admin avatar
  • Hotfix parameterized query of search
  • Hotfix maximum length of division in agent management setting
  • Hotfix tooltip of agent division in assignment agent list
  • Hotfix trim email login field
  • Hotfix enable WhatsApp URL preview
  • Hotfix Get Customer button in Android application
  • Fix wrong URL redirect to upgrade page

11 February 2020 - v2.5.0

Enhancements:

  • Filter features based on Served, Unserved, Resolved, Ongoing but Expired, Expiring (8 Hours)
  • Agent search by division in assigning agent's list
  • Delete agent
  • New Login Page for Admin
  • Add notification when reaching limit on LINE
  • Add cell width for action containers in subscription
  • Add reset_extras on initiate chat flag
  • Add api for Facebook reconnect
  • Add Client Broadcast Endpoint
  • Improvement message logs for LINE and Facebook

Bug fixes:

  • WhatsApp HSM params hotfix
  • Hotfix for payment resent expired
  • Hotfix for reply message from bot
  • Unsubscribe app hotfix when disconnecting fb channel
  • Hotfix for HSM checking condition, system event doesn't have payload so it'll error
  • Hotfix for Cancel Request button in subscription
  • Hotfix for redirect confirm transfer if app is disabled
  • Hotfix for handover replace agents
  • Hotfix for message not sent for first time if the user does not have Facebook's profile picture
  • Bulk assignment process hotfix
  • Hotfix for handle reply WhatsApp messages case in different rooms / sessions
  • Hotfix for return last comment on handling WhatsApp replies
  • Hotfix for HTML.Safe rendering error
  • Fix enabled agent allocation
  • Fix bot filter room icon display
  • Fix toggle agent allocation

27 January 2020 - v2.4.0

Enhancements:

  • Add render WhatsApp reply feature
  • Add LINE sticker rendering feature
  • Add new serve status param, separate served customer room status
  • Add new endpoint for getting customer room by room id
  • Add confirmation popup for deleting broadcast template
  • Change register link url to https://www.qiscus.com/multichannel/register
  • Ignore tls error

Bug fixes:

  • Hotfix empty room list after changing name in supervisor page
  • Hotfix custom channel not unresolving even after user chat again
  • Fix handle unauthorize of supervisor
  • Fix wrong supervisor update password url
  • Fix color for conversation's link
  • Fix disable enable if URL input submit ticket is not saved
  • Fix Qiscus webhook not passing request params anymore

21 January 2020 - v2.3.0

Features:

  • Submit Ticket

Enhancements:

  • Add PDF attachment for invoice
  • Tagging selection improvement using keyboard
  • User Experience (UX) improvement of tagging
  • Send a failed system event in case of invalid Facebook Token
  • Send a failed system event in case of failed sending messages caused by channel webhook call error
  • Change CSV validation in WhatsApp Broadcast Messages
  • Not changing token (multichannel and SDK) when admin change password

Bug fixes:

  • Hotfix wrong sender on WA broadcast and send HSM on agent
  • Hotfix send HSM from agent
  • Hotfix hanging room after Facebook disconnect
  • Fix display button resolve if status is resolved
  • Fix ellipsis channel name in integration

9 January 2020 - v2.2.0

Enhancements:

  • Create tags by pressing key 'Enter'
  • Add layout for invoice generation
  • Upgrade FB API version
  • Change copywriting of autoresponder info
  • Change hsm_24_enabled default to true
  • Adding description for support ssl
  • Change new example of HSM template
  • Remove success create tag popup

Bug fixes:

  • Hotfix error new message always appear even when not in the same room
  • Hotfix assign other agent
  • Hotfix set timezone for download broadcast logs
  • Hotfix change channel name if name is empty in WhatsApp Broadcast Message
  • Hotfix support fallback Facebook (rendering url)
  • Hotfix set default value WhatsApp name of HSM
  • Hotfix add appid when sending broadcast
  • Hotfix error broadcast when csv file contains new line
  • Hotfix Whatsapp 24 hours alert, sometimes doesn't post on room
  • Hotfix Facebook connect v1 after multiple channel with ambiguous column for fb connect duplicate
  • Hotfix room log not created if first message is video or large file
  • Hotfix assign agent now use new endpoint
  • Hotfix login form widget size and widget glitch
  • Hotfix widget not appear in mobile browser
  • Fix broadcast not sent to existing room
  • Fix input content placeholder for HSM template
  • Fix kata-wa-connect using string contains to recognize if using kata

30 December 2019 - v2.1.0

Features:

  • HSM Template after 24 Hours in WhatsApp Integration
  • WhatsApp Broadcast Message
  • Agent’s Analytics

Enhancements:

  • Support quick reply for LINE Messenger and Facebook Messenger
  • Support location for LINE Messenger
  • Make bot to act synchronously to prevent unexpected message order
  • Filtered out room in which the agent is not eligible of
  • Increase user_rooms limit from 15 to 50

Bug fixes:

  • Hotfix WhatsApp integration failed to connect
  • Hotfix sometimes user name can’t be changed when app is sessional
  • Hotfix query in resolved chat
  • Hotfix agent search not found
  • Hotfix bot handover got empty agent
  • Hotfix issue not getting webhook
  • Hotfix handle messages error when create division and chat template already exist
  • Hotfix change copywriting role to division if division already exist
  • Hotfix payload for extras additional information

17 December 2019 - v2.0.0

Features:

  • Searching Agent Feature When Assigning Agent

Enhancements:

  • Multiple Line Integration
  • Multiple WhatsApp Integration
  • Multiple Facebook Integration
  • Agent Management
  • Facebook integration now only store page token to get long-lived token
  • Add delay typing in 5 second
  • Change bot documentation URL for Step 1 in bot integration
  • Hide delete agent in agent management
  • Hide mobile menu in admin and supervisor dashboard
  • Reduce WhatsApp error with improvement in check WhatsApp contact
  • Remove order to get maximum query time

Bug fixes:

  • Hotfix agent search room still get non-eligible room after agent is removed
  • Hotfix trim file attachment URL for image chat template
  • Hotfix qiscus webhook for card type in Line and Facebook
  • Hotfix Facebook login button not working as intended
  • Hotfix export chat issue with adding condition check while updating first comment id on first interaction
  • Hotfix blank display of list chat room in tab "All" after scroll
  • Hotfix handle bot message nil
  • Hotfix WhatsApp Caption
  • Hotfix Facebook token expired, using long-lived token instead of temporary token
  • Hotfix typing indicator in Qiscus Multichannel Dashboard and Qiscus Widget

6 November 2019 - v1.16.4

Enhancements:

  • Display all tag in chat room
  • Add unread indicator in browser's tab
  • Play sound notification when there is new unserved customer
  • Add ways to override initial country code for Multichannel Javascript SDK login form
  • Render notes as markdown inside additional info sidebar
  • Add capability to send Facebook webhook to other URL
  • Remove text transformation of notes
  • Remove error popup on get available agent and room tag in inbox
  • Add delay on first interaction to prevent race condition
  • Add Rupiah currency on plans

Bug fixes:

  • Hotfix customer info not updated after resolved by agent
  • Hotfix argument error when WhatsApp downloading file and refreshing token
  • Hotfix for when room's is resolved the 'is_waiting' and 'is_resolve' room options are not updated in custom channel
  • Hotfix overflowing agent role in bulk transfer modal
  • Hotfix charAt error at confirm transfer page if there's slow internet connection
  • Hotfix WhatsApp location with empty address
  • Hotfix bug on saving file with trailing space
  • Hotfix custom channel can be taken over by all agent

22 October 2019 - v1.16.0

Features:

  • Bulk Assignment of Agent
  • Customer Phone Number Form Feature within Qiscus Widget

Enhancements:

  • Add map rendering feature
  • Enhance file uploading progress bar UI

Bug fixes:

  • Hotfix for the error of 'Agent with corresponding division not found’
  • Hotfix for uppercase file extension can not render, transform all uploaded file extension to lowercase
  • Fix PNG image thumbnail generation error if the extension is in uppercase
  • Fix overflowing text of 'replied comment'
  • Fix badge room can't be rendered if the badge is null
  • Fix admin redirected to agent root url when logged out

10 October 2019 - v1.15.3

Enhancements:

  • Only show more and reply button when active channel is Qiscus Widget
  • Add follow event as message in Line
  • No message will be sent if message text is empty in Bot Line
  • Prevent app channel from having multiple associable data

Bug fixes:

  • Hotfix parameter of candidate_agent always null in agent allocation webhook
  • Hotfix make room_id in channels optional, if it's nil then return all other agents
  • Hotfix chat list not realtime after handover from agent
  • Hotfix the width of upgrade plan button in subscription
  • Hotfix chat templates not showing in agent dashboard
  • Fix URL of Qiscus Multichannel in send chat history to customer when resolved email
  • Fix loading position when accessing unread chat
  • Fix image with text payload cant be sent in FB channel

26 September 2019 - v1.15.0

Enhancements:

  • Improve endpoint of Facebook Messenger and Telegram
  • Handle "Get started" message in Facebook Messenger
  • Use contact name instead of WhatsApp number if the chat comes from Whatsapp channel
  • Enhance UX for delete and reply in message detail
  • Change Qismo URL to Multichannel in payment email
  • Sanitize code in additional info
  • Sanitize name of agent in last message chat list, message from system event, assignment agent list and agent management setting

Bug fixes:

  • Hotfix bubble positioning issue that occurred when is_customer attribute isn't exist
  • Hotfix sendCustomChannelData on BotController
  • Fix search chat templates in setting page
  • Fix pagination by adding limit in the assignment agent list
  • Fix unserved count value of null in admin dashboard if "Agent can takeover unserved customer" feature is disabled
  • Fix toggle bot button not active after conversation is resolved
  • Fix post system event for the first time chat
  • Fix copywriting in confirm transfer detail page
  • Fix action buttons UI in chat templates if the page is zoomed in

18 September 2019 - v1.14.1

Enhancements:

  • Enhance carousel styling for agent
  • Reactivate resolve button if there's new message after the room is resolved
  • Set max-width of preview note in customer info

Bug fixes:

  • Fix room can't be scrolled using drag scroll bar event
  • Fix no date shown for admin in ongoing list if there's no agent joining inside
  • Fix no badge shown for custom channel in ongoing list room for agent
  • Fix room name issues on sessional app for Whatsapp / Telegram / Facebook Messenger / Line Messenger channels
  • Fix additional customer info on sessional app for Whatsapp / Telegram / Facebook Messenger / Line Messenger channels

10 September 2019 - v1.14.0

Enhancements:

  • WA filename upload improvement
  • Add time info (hour) in All list room tab for admin and Ongoing list room tab for agent
  • Minimize avatar shadow in customer & chat info section
  • Add App ID info in invoice due email
  • Remove text caption from line's postback button

Bug fixes:

  • Hotfix chat template completion
  • Hotfix update documentation message and webhook in bot integration
  • Fix email verification issue
  • Fix export chat email (delete customer name)
  • Fix copywriting of null in email verification
  • Fix get unserved customer area if Agent can takeover unserved customer configuration is disabled

3 September 2019 - v1.13.0

Enhancements:

  • Improve endpoint of WhatsApp
  • If custom agent allocation is enabled, auto-assign agent toggle should be disabled
  • Sanitize edit chat room content
  • Hide served / unserved in chat list for agents
  • Hide "Change User" and "Resend Verification" button when verification email is still loading
  • Reset active chat if admin click Ongoing tab and there is no chat in Ongoing tab

Bug fixes:

  • Hotfix customer bubble issue after the chat room's edited
  • Fix avatar not showing up for channels outside of Qiscus channels
  • Fix unserved/served status is not updated if the room is pinned
  • Fix email not showing up after being edited
  • Fix show customer info in agent and admin
  • Fix customer info not showing for chat room outside Qiscus channels

27 August 2019 - v1.12.6

Enhancements:

  • Add loading state for agent list inside inbox
  • Only show add/remove agent when the active room isn't resolved yet
  • Change wording on the subscription page
  • Change wording of confirm transfer section in the subscription page
  • Change wording of login as agent's page

Bug Fixes:

  • Fix can not resolve empty room issue
  • Fix resolved icon issue in Ongoing tab if a session is disabled
  • Fix chat target in Ongoing tab
  • Fix search room showing room with no messages

20 August 2019 - v1.12.0

Enhancements:

  • Improve email notification
  • Define last message type for button and carousel in conversation list section
  • Change filter by bot UI
  • UI Enhancement of button spacing in subscription
  • UI Enhancement of spacing in resolve conversation
  • UI Enhancement of spacing in mobile setting

Bug Fixes:

  • Fix bug for telegram integration if the past account is revoked
  • Fix content flickering in confirm transfer and upgrade plan page

15 August 2019 - v1.11.6

Enhancements:

  • Update documentation link url in predefined message page
  • Change chat bubble color for other agents
  • Change wording of agent availability after reloading browser
  • Change wording of agent availability after change availability

Bug Fixes:

  • Fix position and maximum length of name inside chat bubble
  • Fix contact us button width in select plan subscription page
  • Fix icon does not appear in subscription page

8 August 2019 - v1.11.0

Enhancements:

  • Beautify current UI Dashboard Multichannel
  • Change default Auto Assign Agent configuration to disabled
  • Improve chat bubble
  • Set availability notice the first time loading inbox page
  • Change Resolved tab to Ongoing tab in Admin Dashboard
  • Change UI add/edit agent in agent management

Bug Fixes:

  • Fix delete template not updating template list when there's one data remaining
  • Fix typo inside setting for deleting division
  • Fix custom room badge image in customer information

1 August 2019 - v1.10.0

Enhancements:

  • Improve Auto Responder During Office Hour and Auto Responder Outside Office Hour
  • Change admin login redirection to integration page if not integrated yet

Bug Fixes:

  • Fix error on editing agent email that conflicting with existing email on other agent
  • Fix room still appears when resolving from agent which have only 1 customer

30 July 2019 - v1.9.13

Enhancements:

  • Change wording of role to division in agent management
  • Prevent alert close outside in pop up

Bug Fixes:

  • Fix invalid date, remove date display if target time is null
  • Fix can not change the background color, remove old selector data in the database
  • Fix blank image avatar, add a default image to room list avatar
  • Fix apply empty filter did not give back the correct room list
  • Fix the room is not lost after the room is replaced agent by admin

23 July 2019 - v1.9.4

Enhancements:

  • Add pagination in agent assignment list
  • Sort agent assignment list by Ascending
  • The list of agents in the chat room is obtained from a multichannel user table
  • Add validation for office hour durations

Bug Fixes:

  • Fix custom agent allocation toggle when set for the first time
  • Fix enable/disable toggle when connect to FB
  • Fix copywriting in the pop up of successfully disable Predefined Messages
  • Fix copywriting in the pop up of successfully disconnect Line

16 July 2019 - v1.9.0

Enhancements:

  • Separate backend and frontend

Bug Fixes:

  • Fix mailchimp new user through login

2 July 2019 - v1.8.20

Enhancements:

  • Adding info icon in "Unserved Customer" as admin
  • Change wording of update notes when chat resolved as agent
  • Make user email lowercase

Bug Fixes:

  • Fix pin room for admin if agent handover to other
  • Fix UI of additional information if title contain too many characters
  • Fix hide "assign chat to" menu when chat resolved in agent dashboard
  • Remove type "oops.." when list room still loading
  • Fix toggle of custom agent allocation when url is empty
  • Fix toggle of predefined messages

25 June 2019 - v1.8.13

Enhancements:

  • Add Documentation in integration page
  • Show system event in WhatsApp if outside 24 hour
  • Get info message if customer send message with unknown type in WhatsApp
  • Change note icon in Chat & Customer Info
  • Remove search conversation feature
  • Only show editing and deleting tags for agent if not currently resolved
  • Edit room name only shown for agent if room is not resolved
  • Additional info crud only shown on agent when room is not resolved
  • Note editing can only be done for agent when room is not resolved

Bug Fixes:

  • Fix return if empty agent when remove agent
  • Add maximum length of tag
  • Fix UI if table in setting chat template
  • Fix chat template setting issue when command contain spaces
  • Fix maximum length of command in chat template setting
  • Fix chat template issue if type http://
  • Fix UI of chat template in inbox if command has maximum length
  • Fix read-only as agent when access chat resolved
  • Fix overflow tag

18 June 2019 - v1.8.8

Enhancements:

  • Remove resolve button if chat is resolved
  • Only display agents instead of all participants
  • Add caption to sidebar navigation
  • Add notes in General Settings
  • Change border radius default value for Qiscus Widget

Bug Fixes:

  • Fix chat template when delete all keyword
  • Fix chat template when only keyword /
  • Fix chat template when move to other room
  • Fix chat template when delete all keyword and change it with others
  • Fix chat template when nothing keyword than tap delete in keyboard
  • Fix maximum height of notification
  • Fix filter when not found
  • Fix additional information when title already exists
  • Fix filter bot when on/off bot integration
  • Fix bot icon in agent when on/off bot integration
  • Cloak conversation filter so it's not flashing when being loaded first time

28 May 2019 - v1.8.0

Enhancements:

  • Change default color to #74c162 for CTA and header background
  • Enhance search of chat template
  • Enhance analytic
  • Update toggle visibility agent online/offline per minute

Bug Fixes:

  • Fix edit note issue
  • Fix UI of Qiscus Widget

22 May 2019 - v1.7.0

Features:

  • Export chat

Enhancements:

  • Rebrand Qismo to Qiscus Multichannel CS Chat
  • Add configuration to enable/disable button get customer
  • UI/UX enhancement of Qiscus Widget
  • Code enhancement of Qiscus Widget (using asynchronous)
  • Rate limiter search room endpoint

Bug Fixes:

  • Fix UI of last message in chat list
  • Fix force logout issue
  • Fix unread count indicator if pinned
  • Fix channel icon in conversation list
  • Fix notification first join in ongoing list
  • Fix resolved icon when admin reply after resolved
  • Fix color value for header not updating
  • Fix length when reply message

14 May 2019 - v1.6.0

Enhancements:

  • Enhance assignment agent flow
  • Simple and light Qiscus Widget
  • Server side settings/configurations Qiscus Widget
  • Add a reply icon in the chat list if the last comment is a message from the owner
  • Force logout
  • Add email in list of participant chat and list of add/remove/assign to agent
  • Convert IDR subscription

Bug Fixes:

  • Fix can not resolve chat when no agent
  • Fix search problem when scrolling chat list
  • Fix can duplicate input tag in Settings
  • Fix channel name for WhatsApp channel
  • Fix chat template issue

2 May 2019 - v1.5.0

Features:

  • Add outgoing logs from multichannel to external custom service in Analytics
  • Add custom color dashboard through iframe

Enhancements:

  • Add indicator in additional info and notes
  • Remove online indicator bubble for supervisor

Bug Fixes:

  • Fix delete chat template incorrectly load page param
  • Fix maximum character of name participants in Chat & Customer Info
  • Fix bot icon issue when chat is pinned
  • Fix cancel request button in Subscription
  • Fix email field in admin account management
  • Fix some chat room do not have pin chat
  • Fix inbox from direct login for supervisor
  • Fix maximum width of display name in header chat room
  • Fix icon of edit note in Mozilla Firefox browser
  • Fix maximum width of agent’s name and role when add/remove/assign chat to agent

22 April 2019 - v1.4.0

Features:

  • Pin chat room
  • Add option to send note to customer email when resolve chat

Enhancements:

  • Add sound notification
  • Supervisor access level

Bug Fixes:

  • Fix chat template pagination limit
  • Fix can not set border-radius in CTA button
  • Fix height in reply comment
  • Fix UI of email in Chat & Customer Info
  • Fix redirection url in setting (as agent)
  • Fix verify email still redirect in verification page
  • Fix UI of analytic in Mozilla Firefox browser

10 April 2019 - v1.3.0

Features:

  • Search conversation
  • Force offline agent

Enhancements:

  • Allow assign to online and offline agents
  • UI Enhancement of additional information in the inbox
  • Add keyword with room_id in predefined message
  • Remove notification
  • Change inbox and integration icon
  • Remove bubble color in create/edit agent page
  • Remove image icon in markdown notes

Bug Fixes:

  • Fix url agent management
  • Fix assign to agent when in the chat room there are several agents (User access as Agent)
  • Fix resolve when in the chat room there are several agents
  • Fix resolve tab, sometimes show ongoing chats
  • Fix agent avatars in agent list when add/remove/assign to agent

29 March 2019 - v1.2.5

Enhancements:

  • UI Enhancement of notes in the inbox
  • If close welcome dialog, not show again

Bug Fixes:

  • Fix attention grabber issue
  • Fix customer info button issue
  • Fix chat template management issue
  • Fix inbox page issue when nothing chat

20 March 2019 - v1.2.0

Features:

  • Tags
  • Predefined messages
  • Analytics

Enhancements:

  • Add attention grabber in Widget Builder
  • Agent can reassign another agent
  • Add additional info and notes on Multichannel init chat API
  • Role agent can access chat templates setting
  • Availability agent enhancement

Bug Fixes:

  • Fix chat template issue
  • Fix can not choose timezone office hours
  • Fix assignment agent issue
  • Fix auto responder offline not showing from WhatsApp channel in agent dashboard

14 March 2019 - v1.1.0

Features:

  • Chat template
  • Edit profile
  • Copy paste image

Enhancements:

  • Multiple Qiscus Widget with custom badge
  • Support multiple line for auto responder

Bug Fixes:

  • Fix cannot find chat rooms when searching for chat rooms with the appropriate keyword

6 March 2019 - v1.0.0

Features:

  • Session room management
  • Auto responder
  • Office Hours

Bug Fixes:

  • Fixed cannot reply on Line channel

29 August 2018 - v0.17.0

Features:

  • Agents Role
  • Handover to specific agent role
  • Agent Profile Management
  • Search Chatlist
  • CTA Button Customisation

Enhancements:

  • Agents can now set their online status by simply toggle on/off in the chat list sidebar
  • Agent availability status is now denoted by a green dot for online and grey dot for offline
  • Show agent role information in available agents to add to or assign to list
  • Group widget builder menu into several sections to be more organised

Bug Fixes:

  • Fixed unread room is not showing in the notification center
  • Fixed postback button is not working in Facebook, Line, and Telegram channels

10 August 2018 - v0.16.0

Features:

  • Widget customisation
  • Telegram channel
  • New comprehensive Qiscus Multichannel CS Chat documentation

Enhancements:

  • Settings enhancement
  • Admin is now able to search agent based on his/her name in Agent management page,
  • Admin can also sort the agents list based on name, email, or availability,
  • We also made the send chat transcript to email feature, off by default.

25 July 2018 - v0.15.0

Features:

  • Basic account management
  • Notification center
  • Mobile access (Experimental, expect some limitations)

Enhancements:

  • Agents analytics improvement - each agent statistical details
  • WhatsApp integration - Use WABox instead of previous service

Bug Fixes:

  • Fixed widget not updating button text
  • Fixed widget not automatically show up after filling name and email
  • Fixed message is not instantly rendered in chat panel room
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  Last updated on Jun 8, 2026

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