Change Log

AI Tools


v.3.45.0 - 8 July 2026

Feature:

  • Added new Broadcast management improvements, including list columns, statuses, delivery metrics, filtering, search, and a more flexible creation flow.

Bug Fixes:

  • Fixed message template preview display.

  • Fixed sending message templates with text headers to a single recipient.

  • Fixed CSV upload timeout for broadcasts.

  • Fixed agent assignment validation in the Broadcast list.

  • Fixed test broadcasts for carousel message templates.

  • Fixed button variables in carousel message templates.

  • Fixed scheduled broadcast timing.

v.3.44.4 - 26 June 2026

Bug Fixes:

  • Fixed an issue where reminder emails were not sent after updating the reminder credit limit settings.

v.3.44.4 - 19 June 2026

Enhancements:

  • Improved broadcast messages by adding a broadcast indicator to media header messages.

Bug Fixes:

  • Fixed an issue where user information was not synchronized correctly in After Call Work (ACW).

v.3.44.3 - 12 June 2026

Enhancements:

  • Improved the payment method update experience by providing clearer guidance in the Subscription page.

  • Added support for new customer data from WhatsApp Username webhooks.

Bug Fixes:

  • Fixed an issue where broadcast history could not be loaded.

  • Fixed an issue affecting pinned messages in the Inbox.

  • Fixed an issue related to WhatsApp integration with the latest Cloud API requirements.

  • Fixed an issue where the subscription period was displayed incorrectly after the application became inactive.


v.3.44.2 - 05 June 2026

Enhancements:

  • Improved broadcast reliability when sending carousel templates via CSV.

  • Added support for custom header URLs in Single Broadcast.

  • Added bot support for WAG rooms.

Bug Fixes:

  • Fixed an issue where YouTube preview messages were displayed incorrectly in the Inbox.

  • Fixed an issue with dynamic CTA URL formatting when creating templates.

  • Fixed an issue affecting customer data export.

v.3.44.1 - 22 May 2026

Enhancements:

  • Added Email OTP configuration as a Two-Factor Authentication (2FA) method.

  • Improved Inbox behavior when user information cannot be retrieved, providing a more consistent experience during error scenarios.

Bug Fixes:

  • Fixed an issue where room status was not updating in real time.

v.3.44.0 - 15 May 2026

Feature:

  • Support for Email OTP as a Two-Factor Authentication (2FA) method.

Enhancements:

  • Improved system monitoring for failed user initiation events in WhatsApp Calling.

  • Improved broadcast processing reliability for CSV uploads containing template carousels with up to 10 cards.

Bug Fixes:

  • Fixed sender information display in message bubbles.

  • Fixed an issue where room status was not updated correctly.

  • Fixed intermittent missing system events in Inbox activities.

v.3.43.1 - 05 May 2026

Enhancements:

  • Improved broadcast delivery reliability

  • Improved customer activity filtering performance in CDP

Bug Fixes:

  • Fixed issue accepting user-initiated calls in WAC Inbox

  • Fixed intermittent issue in Assign Agent API

v.3.43.0 - 01 May 2026

Feature:

  • Added for IDR credit card subscriptions.

Enhancements:

  • Improved WhatsApp user data synchronization.

  • Improved reliability of WhatsApp call notifications for agents.

  • Enhanced broadcaster information visibility in WhatsApp Inbox.

Bug Fixes:

  • Fixed an issue where some broadcast messages were not delivered.

  • Fixed attachment and media display in quick reply messages.

  • Fixed an issue preventing supervisors from accessing the Settings page.

  • Fixed issues related to invoice generation and email delivery.

v.3.42.12 - 23 April 2026

Enhancements:

  • Improved MM Lite status update handling through standalone API integration

Bug Fixes:

  • Fixed bulk resolve issues for expired WhatsApp rooms

  • Fixed agent offline status issue in WAC Inbox

  • Fixed missing system events during bot handover in Inbox

v.3.42.11 - 17 April 2026

Enhancements:

  • Improved platform stability and reliability

  • Improved responsiveness of chat message delivery

Bug Fixes:

  • Fixed the missing handover pop-up in the Inbox

  • Reduced issues causing broadcast messages to get stuck

v.3.42.10 - 09 April 2026

Enhancements:

  • Improved overall system stability

  • Enhanced message delivery reliability

  • Faster user information response times

v.3.42.9 - 02 April 2026

Enhancements:

  • Improved logout redirection for a smoother user experience

  • Enhanced bulk resolve functionality for more efficient case handling

  • Improved webhook handling to ensure more reliable and consistent data processing

v.3.42.8 - 13 March 2026

Enhancements:

  • Improved outbound message reliability

  • Added filter for unreplied conversations

  • Enabled support for Malaysia region

  • Improved live chat experience with automatic expansion

Bug Fixes:

  • Fixed an issue affecting bot toggle functionality

  • Improved reliability of user-initiated interactions

v.3.42.7 - 03 March 2026

Enhancements:

  • Improved rendering of WhatsApp interactive messages in Inbox

  • Added configuration to manage the visibility of the Business Initiation Call button

  • Improved connection stability for a more reliable experience

  • Improved security and data protection

Bug Fixes:

  • Fixed an issue where room status was not updating correctly in Inbox

  • Fixed an issue where the bot was not automatically activated in new sessions

v.3.42.6 - 19 February 2026

Enhancements:

  • Improved real-time message updates in the Inbox.

v.3.42.5 - 13 February 2026

Enhancements:

  • WhatsApp Inbox now renders interactive CTA URL button messages correctly.

  • WhatsApp Inbox now supports rendering message reactions.

v.3.42.4 - 05 February 2026

Enhancements:

  • Improved WAC not available agent flow handling.

  • Improved Inbox away state handling.

  • Reduced deployment time for faster release cycles.

  • Improved bot handover to the role using a round robin mechanism.

  • Added Tech Provider Integration.

  • Improved bot handover to roles for fairer distribution.

Bug Fixes:

  • Fixed missing media carousel templates from CSV import.

v.3.42.3 - 28 January 2026

Enhancements:

  • Displayed a detailed error message when MM Lite activation fails.

  • Prevented an issue when the MM Lite status webhook is received before the onboarding process is completed.

v.3.42.2 - 22 January 2026

Enhancements:

  • Added a new API that allows admins to resolve multiple conversations simultaneously.

  • Improved onboarding process.

  • Improved insight template.

Bug Fixes:

  • Resolved an issue where the auto-responder status was shown incorrectly.

  • Fixed an issue that prevented adding a new WhatsApp channel due to account restrictions.

v.3.42.1 - 15 December 2025

Bug Fixies:

  • Reduced unnecessary system notifications.

  • Fixed issues when starting new chats.

  • Fixed an issue where WhatsApp Flow was not displayed correctly.

  • Fixed Resent email top up MAU

v.3.42.0 - 11 December 2025

New Feature:

  • WAC Recording

v.3.41.0 - 10 December 2025

New Feature:

  • Business Verification

v.3.40.13 - 05 December 2025

Enhancement:

  • Hide the targeted objective broadcast.

  • Improved invoice PDF layout and display.

Bug Fixes:

  • Fixed MM Lite reactivation issue on the Outbound page

  • Disable the sort message to reduce the bubble chat timestamp issue

  • Fixed resend Top Up MAU invoice

  • Fixed some bugs from reconnect coexistence

  • Fixed an issue where customer messages were not received after reconnecting to WhatsApp Coexistence

v.3.40.12 - 26 November 2025

Enhancement:

  • Reconnect WhatsApp Coexistence

  • Added the Enable MM Lite button for WhatsApp Coexistence

v.3.40.11 - 17 November 2025

Enhancement:

  • Banner to enable MM Lite immediately

  • Auto update MM Lite status based on Metadata

v.3.40.10 - 12 November 2025

Enhancements:

  • Added WABA ID to error messages when an MM Lite WABA ID mismatch occurs.

v.3.40.9 - 05 November 2025

Enhancements:

  • Enhance the system automatically reupload when the media ID expires

  • Improved participant role handling using WhatsApp Agent labels.

  • Add info about wa coexistence and wa flow template are not supported

  • Improved the system automatically reconnect to WhatsApp Coexistence

  • Added the Enable MM Lite button for WhatsApp Coexistence

Bug Fixes:

  • Fixed duplicate dropdown options in Custom Analytics.

  • Fixed bulk chat resolution issues.

v.3.40.8 - 31 October 2025

Bug fixes

  • Fixed Reply icon display in Inbox

  • Fixed Auto-Cancel on Self Top-up MAU

  • Fixed Webhook Bot not responding

v.3.40.7 - 24 October 2025

Bug fixes

  • Fixed Qiscus Live Chat display on small screens

  • Fixed Self Top-up MAU input limit

  • Fixed resolved rooms not appearing in the Resolved tab

v.3.40.6 - 17 October 2025

Enhancement

  • Introducing Reconnect TikTok DM channel

  • Updated WhatsApp Group information

Bug fixes

  • Fixed WhatsApp thumbnail video bubble message display in Inbox

  • Fixed WhatsApp Group reply attachments

  • Fixed TikTok DM Integration issue

v.3.40.5 - 10 October 2025

Enhancement:

  • Enhance Auto Assign v2 performance

  • Improved handling for new customer calls in WhatsApp Call

Bug Fixes:

  • Fixed false error pop-up in Bot Integration

  • Fixed messy configuration menu in CAA settings

  • Fixed WhatsApp Call history display in Inbox

  • Fixed AI Analytics module

  • Fixed Live Chat input validation

  • Fixed credit deduction for WhatsApp Group (WAG) on PMP model

v.3.40.4 - 3 October 2025

Enhancement:

  • Updated WhatsApp additional Integration fee message

  • Improved App status response when App is disabled due to Invoice

Bug Fixes:

  • Security Fix: QR Code Authentication (TOTP)

  • Resolved double credit charging issue

v.3.40.3 - 26 September 2025

Enhancement:

  • Agent Auto-Assign V2

  • Added subscription period visibility

Bug Fixes:

  • Fixed CDP activity sorting issue

v3.40.2 - 19 September 2025

Enhancement

  • Introducing AI Analytics

  • Enhanced Carousel attachments

  • Enhanced re roll password in JWT mechanism

Bug Fixes

  • Fix SPV can't load message in the inbox

  • Fix broadcast carousel template with CSV format

v3.40.1 - 12 September 2025

Enhancement:

  • Enhanced WhatsApp Broadcast Message Button Display in Inbox

Bug Fixes:

  • Fixed Broadcast status display

  • Fixed Qiscus Live Chat message bubble rendering

  • Fixed Qiscus Live Chat send icon issue

  • Fixed double App Center Widget icon in Qiscus Live Chat

  • Fixed unable to open Qiscus Live Chat preview issue

v3.40.0 - 5 September 2025

Feature:

  • Introducing Live Chat 2.0

Bug Fixes

  • Fixed Inbox message loading on Mac devices

  • Fixed Broadcast failures with Carousel Templates (CSV upload)

v3.39.4 - 29 August 2025

Enhancement

  • More reliable when sending the WhatsApp Carousel template broadcasts

Bug Fixes

  • Fixed message sending when credit runs out

  • Fixed WhatsApp Authentication Template payload

  • Fixed WhatsApp broadcast CSV encoding issue

  • Fixed customer detail page loading in CDP

v3.39.3 - 22August 2025

Bug Fixes

  • Fixed WhatsApp Authentication Template creation

  • Fixed infinite loading on CSV Broadcast

v3.39.2 - 15 August 2025

Enhancement

  • Automatic normalization customer data for Unserved tab

Bug Fixes

  • Configurable Auto Responder for unavailable agents for WhatsApp Call

  • Fixed duplicate Tags issue

v3.39.1 - 25 July2025

Enhancement

  • Enhanced WhatsApp Call: Handles agent offline

  • Improved Auto Responder error details

Bug Fixes

  • Fixed WhatsApp Template creation on inactive channels

  • Fixed Facebook & Instagram Integration using the same Page

v3.39.0 - 18 July 2025

Feature:

  • Whatsapp Call - User Initiation

Enhancement:

  • Quick Replies (previously Chat Templates)

  • Improved WhatsApp broadcast Stability

Bug Fixes:

  • Fixed system event for Agent join conversation

v3.38.5 - 11 July 2025

Bug Fixes

  • Fixed Facebook & Instagram Integration with the same Page Issue

  • Fixed Qiscus Widget Integration rendering issue

  • Fixed agent replacement in Inbox

v3.38.4 - 4 July 2025

Enhancement

  • Enhanced import and export data in CDP

Bug Fixes

  • Fixed WhatsApp Flow analytics

  • Fixed WhatsApp Interactive Message permission to call

  • Fixed agent removal in Inbox

  • Fixed footer field when creating WhatsApp Template

  • Fixed broadcast template search

  • Fixed account verification page issue

v3.38.3 - 27 June 2025

Enhancement

  • Enhanced agent assignment details in Inbox

Bug Fixes

  • Fixed Instagram bot postback payload issue

v3.38.2 - 20 June 2025

Enhancement

  • Enhanced customer search in CDP

  • Better agent eligibility validation

Bug Fixes

  • Fixed WhatsApp Flow UI

  • Fixed Instagram Bot carousel messages

  • Fixed Instagram postback message handling

v3.38.1 - 23 June 2025

Enhancement

  • Enhanced chat templates settings

Bug Fixes

  • Fixed WhatsApp Call progress can’t continue to calling or ringing stage issue

  • Fixed invalid date display in Customer Activity

v.3.38.0 - 6 June 2025

Feature:

  • Enhanced WhatsApp Flow

Enhancement:

  • Faster push notification

Bug Fixes:

  • Fixed blank page on confirm payment

v3.37.0 - 3 June 2025

Feature:

  • CDP integration with POS system

  • Added AI Analytics

Bug Fixes:

  • Fixed timezone issue

v.3.36.0 - 09 May 2025

Feature:

  • Updated WhatsApp Pricing PMP Model

v.3.35.1 - 25 April 2025

Enhancements:

  • Added Send Test Broadcast feature in WhatsApp Broadcast.

  • Improve Create Group flow in WhatsApp Group.

v.3.35.0 - 15 April 2025

Feature:

  • WhatsApp Call

Bug Fixes:

  • Fix last customer message timestamp issue.

  • Fix the WhatsApp Broadcast menu couldn't be accessed.

v.3.34.11 - 14 March 2025

Enhancements:

  • Introducing Self Top Up MAU feature.

Bug Fixes:

  • Fix the Room List issue.

  • Fix the Carousel Message option in Utility category.

v.3.34.10 - 07 March 2025

Enhancements:

  • Broadcast Log Status.

v.3.34.9 - 28 February 2025

Bug Fixes:

  • Fix Agent Assignment issue.

v.3.34.8 - 21 February 2025

Bug Fixes:

  • Fix Tagging custom color issue.

  • Fix Additional Information in the Qiscus Widget Rooms.

v.3.34.7 - 14 February 2025

Enhancements:

  • JWT Mechanism.

Bug Fixes:

  • Fix error when opening Template Insight page.

  • Fix AI Assistant Analytic display issue.

  • Fix Bot check agent webhook issue.

v.3.34.6 - 07 February 2025

Bug Fixes:

  • Fix Room List issue after an agent leaves a room.

  • Fix pinned chat room issue.

  • Fix issue where a specific template couldn’t be sent in a WhatsApp group.

v.3.34.5 - 24 January 2025

Enhancements:

  • TikTok Ads Flow.

  • Adjust tax copywriting.

Bug Fixes:

  • Fix the Auth API

  • Fix get customer issue.

  • Fix unserved room issue.

  • Fix the redirect login Issue.

  • Fix WhatsApp templates.

  • Fix Inbox feature.

20 December 2024 - v.3.34.4

Bug Fixes:

  • Fix the agent flow in the resolved room.

13 December 2024 - v.3.34.3

Enhancements:

  • Add payload to the Channels API.

  • Add WhatsApp template insight.

06 December 2024 - v.3.34.2

Enhancements:

  • Adding a character limit count to all channels.

  • Improved the authentication token.

  • Improved marketing broadcast optimization by adding template insights.

Bug Fixes:

  • Fix the double agent assignment in the Qiscus Widget channel.

  • Fix template timeout and cannot be synced manually.

28 November 2024 - v.3.34.1

Bug fixes:

  • Fix scrolling room list issue.

  • Fix the double agent assignment in the Qiscus Widget channel.

21 November 2024 - v.3.34.0

Feature:

  • Marketing Broadcast Optimization.

15 November 2024 - v3.33.0

Feature:

  • Customer Data Platform (CDP) Migration to Manticore Database.

Enhancement:

  • Enhance customer sourcing from Ads.

  • Improved CORS settings in PHP.

  • Improved reply and character limit message in Custom Channel settings.

Bug fixes:

  • Fix missing message issue.

  • Fix chat room functionality issue.

  • Fix resolved chat room issue.

08 November 2024 - v3.32.3

Enhancement:

  • Render multiple attachment messages from the Facebook Messenger channel.

  • Increase the maximum allowed broadcast WhatsApp channel.

  • Add payload to the Broadcast API.

Bug fixes:

  • Fix the "Back" and "Next" buttons on the Integration Channel page.

  • Fix duplicate records in the extras' additional info.

  • Fix rendering of WhatsApp Carousel.

  • Fix Webhook Bot to prevent the customer name from being null.

01 November 2024 - v3.32.2

Enhancements:

  • Improve security password lifecycle management.

Bug fixes:

  • Fix inbox reply button issue.

  • Fix pop-up on customer detail button after accessing Customer Data Platform.

  • Fix user info in the chat room.

  • Fix Customer Data Platform missing data room in the conversation history.

25 October 2024 - v3.32.1

Bug fixes:

  • Fix bot handover to the role.

  • Fix missing additional data in some webhooks.

  • Fix the user info.

  • Fix the initiate chat.

18 October 2024 - v3.32.0

Feature:

  • WhatsApp Group

Enhancements:

  • Improve WhatsApp delivered session.

  • Improve WhatsApp Pricing Plan and Channel Management Flow.

Bug fixes:

  • Fix Qiscus Widget race condition issue.

  • Reduce database spike.

  • Fix inbox message anomaly issue.

11 October 2024 - v3.31.2

Enhancements:

  • Improvement GET Token Agent API.

Bug fixes:

  • Fix loading room issue.

04 October 2024 - v3.31.1

Enhancements:

  • Reminder to Enable Two-factor Authentication (2FA).

  • Improve the security when create templates to identify excluded word.

  • Enhance the summarize result in the Inbox.

  • Flow expired password.

Bug fixes:

  • Fix Two-factor Authentication (2FA) issue.

  • Fix the inbox UI issue.

  • Fix case sensitive reset password.

27 September 2024 - v3.31.0

Feature:

  • WhatsApp Coexistence.

Enhancements:

  • Improve the security in the local storage.

  • Improve the inbox message feature to accept multiple image from instagram channel.

Bug fixes:

  • Fix the query issues.

  • Fix the UI alignment in the sidebar menu.

  • Fix the documentation link on the TikTok integration page.

  • Fix issues causing some messages not to be processed in the Inbox.

  • Fix Penetration Testing Issues.

  • Fix the Note feature not updating after a room is resolved.

  • Fix the Additional Info on customer profile feature.

13 September 2024 - v3.30.4

Enhancements:

  • Upgrade the Graph API to version 20.

Bug fixes:

  • Fix the database spikes that caused several anomaly issue.

  • Fix the broadcast job detail counter issue.

06 September 2024 - v3.30.3

Enhancements:

  • Improve the WhatsApp Broadcast speed.

  • Improve the hand over to role log when debugging agent assignment.

  • Update stats for unfinished broadcast job.

Bug fixes:

  • Fix some Instagram Message are not rendered in the inbox.

30 August 2024 - v3.30.2

Enhancements:

  • Improve TikTok Ad bubble chat.

  • Add file size validation to create WhatsApp Broadcast Template.

Bug fixes:

  • Fix an issue when integrating the WhatsApp channel.

  • Fix incorrect URL rendering in the Qiscus Widget channel.

  • Fix the sender name in the email.

23 August 2024 - v3.30.1

Enhancements:

  • Improve the Webhook management for blocking customers

Bug fixes:

  • Fix the nominal payment subscribe via VA.

  • Fix update password saving to the database.

  • Fix the redirecting login URL.

  • Fix can’t redownload time-out media.

16 August 2024 - v3.30.0

Features:

Two-factor Authentication.

Enhancements:

  • Sync the customer name form the Facebook Messenger channel.

  • Improve change get room by ID using the SDK.

  • Add a TikTok Ads source.

Bug fixes:

  • Fix the security issue by limiting the password length.

  • Fix the issue can’t change the avatar.

  • Fix the missed call bubble chat.

02 August 2024 - v3.29.0

Features:

TikTok Direct Message Channel.

Enhancements:

  • Improve WhatsApp redownload attachment.

  • Improve auto unfinished broadcast job that has been stuck in sending/scheduling for more than 5 hours.

Bug fixes:

  • Fix search phone number on Customer Data Platform.

  • Remove wording on detail broadcast template.

  • Fix the download file button when customer send image file has timeout.

  • Fix hand over to role using sembrani.

  • Fix blank channel list when hiding Qiscus Widget Channel via Superadmin

12 July 2024 - v3.28.2

Enhancements:

  • Support the anchor link on outbound message menu.

Bug fixes:

  • Fix the image broken in uppercase file extensions.

  • Fix WhatsApp Carousel Template.

05 July 2024 - v3.28.1

Enhancements:

  • Support the channelID params in the CDP Custom Activity API.

  • Adding custom activity in imported customers.

  • Improve the prevention of bot replies and webhooks when the room is served by an agent.

Bug fixes:

  • Fix handover to role by bot.

01 July 2024 - v3.28.0

Features:

WhatsApp Carousel Templates.

Enhancements:

  • Implement manticore on customer data.

  • Implement manticore when setup new server.

  • Improve the response form GET template to handle burst request.

  • Improve FCM Migration.

  • Support the whitelisted extension.

Bug fixes:

  • Fix handover to role by bot.

  • Fix the mismatch in nominal credit card charge subscriptions.

14 June 2024 - v3.27.3

Enhancements:

  • Adding the channel pricing on super admin log.

  • Improve the response template and store it in Redis to handle burst requests.

Bug fixes:

  • Fix handover to role by bot.

07 June 2024 - v3.27.2

Enhancements:

  • Improve the email reminder for WhatsApp credit.

  • Upgrade WhatsApp on-premise version.

  • Improve query HSM template.

  • Improve self top up form for exclusive account.

  • Support for customer read indicator.

  • Support whitelist extension.

Bug fixes:

  • Fix failed to update the widget channel

  • Fix the incorrect resolved room indicator

  • Fix the reduced timeout when handover by role by adding validation when the handover room is already served by an agent.

  • Fix deleted agent being assign to a room.

  • Fix inability to load more message.

  • Fix Ads tracker handling customer detection.

  • Fix wrong receiving (custom channel) webhooks from auto responder.

  • Fix Instagram Business sending double message.

  • Fix CTWA Whitelist for error payload status code 400.

15 April 2024 - v3.27.1

Enhancements:

  • Improve ‘unix_timestamp’ using epoch - web hook bot.

  • Improve credit card integration with local vendors.

  • Remove ENT Validation for group attachment.

  • Improve WhatsApp replies.

  • Support caption in WhatsApp attachments.

Bug fixes:

  • Fix order of the room list.

  • Fix misinformation regrading MAU reset.

  • Fix invoice not created each month in 3/6 month periods.

  • Fix rendering of Instagram comment carousels.

  • Fix blank broadcast logs after the related template is deleted.

  • Fix blank broadcast list with specific steps.

  • Fix delay callback SDK when resolving a room.

  • Fix failure to render new room status after room synced.

  • Fix improve bot handover to role - Call API SDK add_agent.

  • Fix failed rendering of expired image in Instagram comment post.

  • Fix missing new session webhooks when customer come from a broadcast .

  • Fix handover to role by bot

07 March 2024 - v3.27.0

Enhancements:

  • CDP Custom/External Activity

  • Improve CDP Add-ons list in App Center

  • Prevent Agent and SPV using secret-key

  • Handle error response from stripe

  • Improve the UX of resolving a room

  • Improve UX of get customer (Agent)

  • Draft Message in Inbox

  • WhatsApp Business Reply

  • Inactive browser tab flow

Bug fixes:

  • Handle WhatsApp pricing for north america

  • Fix iframe size for embedded iframe

  • Fix mutation WhatsApp Credit

  • Fix Replied column in Broadcast Logs analytics

06 February 2024 - v3.26.0

Features:

  • Customer Data Platform Add-ons

Enhancements:

  • Enhance load room list in inbox

  • Enhance create WA broadcast template media header with resumable upload API

Bug fixes:

  • Fix anomaly webhook bot in WA channel

  • Fix channel badge icon not sync in room list

  • Fix outside office hour autoresponder triggered in served room by agent

  • Fix partial broadcast stuck

09 January 2024 - v3.25.1

Enhancements:

  • Adding Credit Card to Self Top Up Credit

  • Prevent channel when updating room options

  • Upgrade WhatsApp On Premise

  • Enhance WhatsApp Catalog reply

  • Enhance sync call before updating a room options

Bug fixes:

  • Fix bulk resolved from Inbox

  • Fix hide/show text field Inbox based on plan

  • Fix agent list issue in Inbox

  • Fix auto responder didn’t send correctly

  • Fix double agent issue

  • Fix history broadcast didn’t show in Inbox

  • Fix anomaly last customer timestamp

07 December 2023 - v3.25.0

Features:

  • Customer Data Platform

Enhancements:

  • Improvement to broadcast log

  • Adding company details to the PDF invoice

  • Improvement to webhook forward template status

  • Improvement to the customer block handle are not forwarded to the webhook forwarder

  • Adding bank account in subscription invoice

  • Improvement company name in invoice pdf

Bug fixes:

  • Fix room not auto scroll when receiving new chat from a customer

  • Fix messages from customers not being visible and covered by the start chat button when the text field feature on the superadmin dashboard is hidden

  • Fix the bubble chat issue on the Qiscus Omnichannel Widget channel

  • Fix the missing auto responder setting on WhatsApp channel

  • Fix resolved chat rooms not included in the resolved list

  • Fix anomaly resolved room

  • Fix channel autoresponder UI issue

  • Fix race condition Instagram double room issue

  • Fix anomaly broadcast language data

  • Fix double credit invoice

  • Fix create invoice issue

12 September 2023 - v3.24.0

Features:

  • Optimize Broadcast Price

Enhancements:

  • Improve copywriting when disconnecting a channel

  • Improvements to the Superadmin Activity log

  • Improve API for rate limit get broadcast jobs

  • Additional WABA per AppId

  • Improvements to broadcast logs

  • Improvements to the broadcast list on the outbound page specifically for agents

  • Improve security in Qiscus Widget

  • Add Mandiri Virtual Account (VA) to Self Top Up

Bug fixes:

  • Fix minus credit using hsm24

  • Fix only headers appear when sending broadcasts

  • Fix broadcast messages not appearing in the chat room

  • Fix failed to slide carousel in Qiscus Widget

  • Fix anomaly for empty chat rooms

  • Fix add agent button does not appear in chat rooms

  • Fix the delay on messages sent to Qiscus Omnichannel Chat

  • Fix API for Agent Assignment

  • Hide estimation pop-up when plan feature status is hide

  • Fix system event session does not appear

  • Fix error in Qiscus Widget because the uploaded file has a large size and resolution

  • Fix customer name does not change after editing

  • Fix broadcast does not appear in the inbox after the customer replies with Reaction Messages

  • Fixed the channel name on the Chat & Customer info page changing to another channel

  • Fix customer properties reset when customer sends chat again

  • Fix chat rooms that have been assigned to agents remain in the unserved tab

11 July 2023 - v3.23.0

Features:

  • WhatsApp Authentication Message Template

Enhancements:

  • Block files with certain extensions sent by customers

Bug fixes:

  • Fix failed to get new session webhook on some chat rooms

  • Fix issue of sending media on telegram channel

  • Fix error when bulk resolves All expired chat from dashboard

  • Prevent wrong direct API format for some cases

  • Fix error on get media direct API

  • Fix User Interface for oversized image on Omnichannel Widget

29 May 2023 - v3.22.0

Features:

  • WhatsApp's Conversation-Based Pricing 2023

Enhancements:

  • Improvement when sending broadcasts with templates using direct API

Bug fixes:

  • Fix exceed MAU issue

27 April 2023 - v3.19.0

Features:

  • Message template sample

Enhancements:

  • Update copywriting in the remove agent or supervisor section

Bug fixes:

  • Fix broken images in customer reply posts on the Instagram channel

  • Fix bot initiates the first message to a customer from the widget channel

  • Fix broadcast message template does not appear when clicking the follow up/start chat button

  • Fix missing room badge

  • Fix the issue on the payment confirmation display

  • Fix can't remove agent in the chat room

27 April 2023 - v3.18.0

Features:

  • Marketing Opt-Out

5 April 2023 - v3.17.0

Features:

  • WhatsApp message template category validation

27 March 2023 - v3.16.10

Enhancements:

  • New WhatsApp message template categories

  • Changes to WhatsApp on-premises webhook payload

Bug fixes:

  • Fix blank payment confirmation page after changing/upgrading plan

21 March 2023 - v3.16.0

Enhancements:

  • Instagram story mention

  • Update copywriting when business mention customer via Instagram story

  • Change the active conversation window for Facebook Ads session to 72 hours

  • Improvements to image rendering on the Inbox menu

Bug fixes:

  • Fix payload Chatbot webhook

  • Fix a pop up failed internal server error appears when bulk resolves WhatsApp

  • Fix custom button web webhook

  • Fix fails to auto close windows on mobile browsers even though the conversation is over

21 February 2023 - v3.15.41

Features:

  • Text-to-Left or Text-to-Right options

Enhancements:

  • Improvement on the initiate chat API handler

Bug fixes:

  • Fix chat SDK crash

  • Fix chat that the customer sends is different from what appears on Omnichannel Chat

  • Fix Bot closed issue

  • Fix remove pair rate limit sentry

  • Fix the broken User Interface on the WhatsApp Broadcast page

  • Fix failed to render link message

  • Fix failed to render YouTube link

  • Fix Instagram reconnect missing permission

  • Fix customers get several replies when they click the button sent by the Bot

  • Fix broken Broadcast preview

  • Fix the online status of the agent on mobile android

  • Fix link Instagram Integration

  • Fix chats from Instagram direct messages not going to Inbox

  • Fix removed agent still can access a non-eligible chat room

5 January 2023 - v3.15.18

Enhancements:

  • Adding the last update MAU on the Subscription page

  • Improvement on Index Elasticsearch performance

Bug fixes:

  • Fix chat rooms move around

  • Fix the broadcast log is stuck on sending status due to restart job / deploy ENV

  • Fix the issue of MAU on the last payment

  • Fix the issue of the start chat button changing

  • Fix failed to send broadcast with Upload from CSV method

  • Fix new session webhook is sent twice

  • Fix error on Block Customer feature

  • Fix User Interface break in square resolution

  • Fix created some new pages when integrating Facebook

  • Fix the initial chat from the customer not becoming a new chat room even though the old chat room has been resolved with the sessional room setting on

  • Fix allocate assign agent issue

  • Fix bubble chat issue

21 December 2022 - v3.15.12

Enhancements:

  • Handover bot to agent in certain chat rooms

  • Information pop-up regarding the integration of a new WhatsApp Business Account

Bug fixes:

  • Fix the incorrect number of unserved chat rooms on the supervisor account

  • Fix shows free session information, credit and estimated costs when the self top-up feature on the superadmin page is hidden/disabled

  • Fix supervisor doesn't get handover request pop up

  • Fix the Outbound button that appears in the Custom Analytics

  • Fix empty list in Custom Analytics

  • Fix issue of agent's reply to a customer but sent to another customer

  • Fix broadcast status delivered but doesn't appear in chat room

  • Fix new session webhook in Instagram story reply

  • Fix certain character changes in messages

  • Loading issue on the search message page

  • Fix protocol String.Chars is not implemented

6 December 2022 - v3.15.1

Features:

  • Support WhatsApp Sticker

Enhancements:

  • Adding new WhatsApp Message Template Categories

  • Adding Online/Offline agent indicator in Inbox

  • Adding Channel info to WhatsApp Message Template list

  • Remove add language button in WhatsApp Message Template details

  • Adding Copy Media Link function in WhatsApp Message Template details

Bug fixes:

  • Fix unassigned agent cache

  • Fix handle Telegram Redownload button in attachment timeout error

  • Fix between customer avatar

  • Fix reset room when select via the search message feature

29 November 2022 - v3.15.0

Features:

  • Supervisor by Division

  • Webhook Logout

Enhancements:

  • Improvements in the Broadcast to All Channels feature

  • Improvement for the issue of unable to edit the About section of the WhatsApp Business API profile

  • Enhancement adding a supervisor role to each bubble chat reply in the chat room

Bug fixes:

  • Fix unread_count in the Inbox menu become 0 even though user has not opened the newest chat room

  • Fix chat room pagination issues

  • Fix the Follow Up button not working

  • Fix Auto Assign to agents takes a long time

  • Fix automatic messages (FAQ) from the Instagram application not appearing on the Qiscus Omnichannel Chat dashboard

  • Fix the system event about bot failed to send message does not appear in the chat room when sessional is off

  • Fix broadcast job failed but broadcast logs delivered

  • Fix multiple WhatsApp credit records

27 October 2022 - v3.14.0

Features:

  • Broadcast to All Channels

Enhancements:

  • Improvement in deleting a channel will cause the chat room set to resolve

  • Allow + and = characters in user_id validation in Custom Channel

Bug fixes:

  • Fix the set default value for is_sessional to true in new AppID

  • Fix not updated created at in room_log_extras Metabase

  • Fix reindex issue

4 October 2022 - v3.13.0

Features:

  • Agent Leave Room

Enhancements:

  • Enhancement Telegram Redownload button

  • Enhancement Reconnect Instagram button

  • Equalize behavior of client broadcast API with Send Broadcast CSV

  • Rename "Qiscus Multichannel” to “Qiscus Omnichannel Chat” on the website

  • Use Elastic Search to count current services search_by_division

  • Update customer last message timestamp for WhatsApp catalog message type

Bug fixes:

  • Fix search message in Qiscus Omnichannel Chat

  • Fix failed to send chat history to customer email from widget channel

  • Fix error response when sending message via WhatsApp direct API with incomplete secret key

  • Fix user can send template from other appID

  • Fix error when signing up for Qiscus Omnichannel Chat using the same email registered in the SDK

  • Fix forward URL remains false when the WhatsApp channel is changed from disable to enable

  • Fix banner info for successful subscription

  • Fix Elastic Search sorting agent by division

  • Fix customer count anomaly

8 September 2022 - v3.12.0

Features:

  • Qiscus Omnichannel Widget

  • App Center Widget beta

Enhancements:

  • Improvement concurrency webhook WhatsApp

  • Automatically add email address as customer data when adding customer to Customer page

  • Improvement handling minus free session

Bug fixes:

  • Fix failed to save notes when resolving a chat room

  • Fix anomaly in the last customer timestamp due to Elastic Search Upgrade

  • Fix the root cause of free session being minus

  • Fix anomaly Contact ID null and improvement to not updating a resolved room

22 August 2022 - v3.10.0

Features:

  • Merge Customer

Enhancements:

  • Update Additional Information triggered by clicking a custom button

  • Improvement record all webhook WhatsApp

  • Revert the WhatsApp replies that are forwarded to the webhook bot

  • Improvement add last payment method

  • Upgrade WhatsApp Business API to v14.0

  • Increase WhatsApp Broadcast limit to 10,000 per broadcast

  • Improvement Select Plan button when AppID is disabled and expires

  • Handle anomaly webhook WhatsApp

  • Change full name and email on the invoice to a company name

Bug fixes:

  • Fix Bot automatically enabled after agent joins via auto-assign

  • Fix different bill amount when using card payment

  • Fix start chat issues

  • Fix message log failed when getting timeout error from WhatsApp

  • Fix refund credit/session balance mechanism

  • Fix bulk resolve WhatsApp in Inbox

  • Fix broadcast issue when the free session is minus

  • Fix scroll up in the chat room reset to the last message when there is a new message

15 July 2022 - v3.9.1

Enhancements:

  • Remove system event Customer Initiate/Business Initiate ended

  • Improvement add system event for chat initiated from Facebook Ads

Bug fixes:

  • Fix broadcast status is always on Sent after getting an internal error from WABA

  • Fix message system event "agent has joined" when using auto assign agent feature

4 July 2022 - v3.9.0

Features:

  • WhatsApp Cloud API channel

Enhancements:

  • Improvement read status broadcast from WhatsApp webhook

Bug fixes:

  • Fix double agent automatically assigned to one room

  • Fix progress status Failed but message status log Read on broadcast message

  • Fix WhatsApp broadcast message status Sent but not Delivered

  • Fix pin chat room issue

  • Fix incorrect Quota count for new user

  • Fix 2 chat rooms created at the same time and on the same day

  • Fix the number of auto assign is not evenly distributed from one agent to another

  • Fix Bot setting where Bot cannot send messages after an agent joins a conversation

17 June 2022 - v3.8.0

Features:

  • Multiple Custom Analytics

Enhancements:

  • Improvement self top-up payment response time

  • Add pop up loading during self top-up payment process

  • Enhancement download media Auto Sync WhatsApp Template via superadmin

Bug fixes:

  • Fix bubble chat from agent is on the left side

  • Fix in app widget flutter and RN

  • Hotfix unable to send a follow-up message to an expired chat

  • Fix audio recording messages on Telegram channel not received in the Multichannel dashboard

3 June 2022 - v3.7.0

Features:

  • Auto Sync WhatsApp Template

Enhancements:

  • Improvement Term of Condition Registration

  • Improvement WhatsApp pricing cost for Business Initiate and Customer Initiate in other country

  • Improvement Add onMinimize and onMaximize Callback in Qiscus Widget Channel

Bug fixes:

  • Fix infinite Loading in list agent when admin assign any agent

  • Fix payment by Credit Card to Qiscus Pte LTD will be charged based on SGD for invoice in IDR

  • Fix Credit Card only charges for a month for an annual plan

  • Fix search message cannot be used

  • Fix anomaly channel badge in Chat & Customer Info tab

12 May 2022 - v3.6.0

Features:

  • Enhance Customer Group

Bug fixes:

  • Fix unable to register same email for agent

  • Fix Anomaly Sync when open room ID

  • Fix update documentation link for WhatsApp API

  • Fix different number of rooms on the list Assign Agent and List of Agent in Analytics

  • Hot fix save data in Customize WhatsApp Profile feature

  • Fix can't scroll down old rooms in supervisor and agent accounts

  • Fix misleading email body for self top-up credit

22 April 2022 - v3.5.0

Features :

  • Interactive WhatsApp Message (List Message & Reply Button)

Enhancements:

  • Improvement on expired timestamp of webhook on WhatsApp channel

  • Add a setting to allow bot to send messages when the bot toggle button is disabled in a chat room

Bug fixes:

  • Fix anomaly Admin assign agent API

  • Fix different room order in Inbox after refresh

1 April 2022 - v3.4.2

Enhancements:

  • Send a success email when success self top-up payment

  • Enhancement of inbox flow related to agent management

  • Improvement on filter by tags

  • Changed settings to show business initiated and customer initiated WhatsApp analytic logs

Bug fixes:

  • Fix auto-assign double agent in one chat room

  • Fix mark as resolved as admin

  • Fix anomaly null contact ID

  • Fix info "No tag for keyword" stuck in search filter by tag

  • Fix sending double broadcast messages in Multichannel Chat

  • Fix mark as resolved Webhook not accepted when agent resolves a chat room

  • Fix indicator failed to send message in WhatsApp cloud

  • Fix issue if there is no WABA data when updating avatar

18 March 2022 - v3.4.1

Enhancements:

  • Enhance performance query to validate business initiated and customer initiated

  • Enhance log for attachments on Telegram channel

Bug fixes:

  • Fix timeout or failed when filling payment method in WhatsApp Integration

  • Fix cannot save the autoresponder for each channel

  • Fix tags that were once added to a chat room are still included in the filter

  • Fix issue can not be rendering link messages from Facebook Ads on WhatsApp Channel

15 March 2022 - v3.4.0

Features:

  • Customize WhatsApp Profile

Enhancements:

  • Enhance initiate chat query

  • Adding enable/disable setting pop up estimation cost when start chat

  • Adding phone number and name of the channel in summary payment self top up credit

Bug fixes:

  • Fix expired date Self Top Up credit virtual account

  • Fix set free session when using Trial plan

  • Fix multiple resolved at the same time

  • Fix broadcast worker retry mechanism

18 February 2022 - v3.3.0

Features:

  • New WhatsApp Pricing

Enhancements:

  • Enhance initiate chat query

  • Adding enable/disable setting pop up estimation cost when start chat

  • Adding phone number and name of the channel in summary payment self top up credit

Bug fixes:

  • Fix expired date Self Top Up credit virtual account

  • Fix set free session when using Trial plan

  • Fix multiple resolved at the same time

  • Fix broadcast worker retry mechanism

28 January 2022 - v3.2.4

Enhancements:

  • Adding update enrolment date in renewal case when invoice is paid

  • Set maximum customer properties for 25 item

  • Delete Telegram channel when the Bot was deleted

Bug fixes:

  • Fix invalid autoresponder message

  • Fix CAA when outside office hour

  • Fix webhook in the resolved room and sessional OFF

  • Fix send a message via direct WhatsApp API

14 January 2022 - v3.2.3

Enhancements:

  • Hide sidebar url when using iframe

  • Provide link download when file size more than 10 Mb in WhatsApp channel

  • Adding QCRM and QTicketing

Bug fixes:

  • Fix integration WhatsApp channel with country code +1

  • Fix double auto assign agent

  • Fix bulk resolve cause infinite loading in room list Inbox

  • Fix export chat

  • Prevent agent join in resolved room

  • Fix register multichannel

  • Fix update autoresponder’s message field

31 December 2021 - v3.2.2

Enhancements:

  • Enhance submit ticket to custom button

  • Adding validation email format in email agent registration

  • Adding validation max 16 Mb in media header template message

Bug fixes:

  • Fix hand over to role Instagram channel

  • Fix disconnect Instagram channel

  • Fix bulk resolve room

  • Prevent sending recursive webhook

  • Fix webhook response from post back message chat button and carousel

  • Fix mark as read in Qiscus widget bubble chat

  • Fix incorrect customer’s name on the Inbox page

  • Fix wrong user when broadcast

  • Fix mismatched user id in broadcast

  • Fix status updated broadcast log

03 December 2021 - v3.2.1

Enhancements:

  • Adding load more when showing TAG list in inbox page

Bug fixes:

  • Fix disconnect WhatsApp channel API

  • Fix form add when broadcast from the customer group page

  • Fix issue when broadcast to customers who change/deactivate their phone number

  • Fix glitch on sessional room

  • Fix broadcast file id V3

  • Fix sync toggle auto-assign agent and custom agent allocation

  • Fix queue broadcast message

  • Fix render header broadcast template type image in inbox page

  • Fix get phone number in detail contact

26 November 2021 - v3.2.0

Features:

  • Instagram API feature (Private Replies)

Bug fixes:

  • Fix double room in custom channel

  • Fix disable save button in contact detail

  • Fix render variable in header template

  • Fix status canceled broadcast when download log

1 November 2021 - v3.1.1

Enhancements:

  • Enhance custom channel v1

  • Validate unique tag by case sensitive

Bug Fixes:

  • Fix sessional room in custom channel v2

  • Fix default header value in HSM template

  • Fix auto-add contact in custom channel

5 October 2021 - v3.1.0

Features:

  • Add Customer Properties in Contact Page for personalized customers data

  • Add Customer Group in Contact Page for categorize the customer based on their needs

  • Add Broadcast with Customer Group in Outbound Page for follow up or blast with WA broadcast with these customers group / segmented customers (Enterprise Only)

Enhancements:

  • Support Auto Add Contact feature in all channel

  • Enhance empty state in Contact Details

  • Enhance Contact Details button

  • Allow agent can access and perform broadcast from Outbound Page

  • Enhance 3rd party assets from direct URL to local

Bug fixes:

  • Fix related Contact

  • Fix related flow inbox

  • Hotfix pagination function in Contact Page

  • Fix read receipt in WhatsApp

  • Fix bot API

  • Fix subscriptions

  • Other bug fixes

12 August 2021 - v3.0.0

Features:

  • Add payment method Virtual Account Bank Transfer for subscriptions

  • Add Contact page for managing customers data

Enhancements:

  • New Sidebar

  • Support WhatsApp API for upload and retrieve media

  • Online/offline indicator for customers who use widget channel

  • Add configuration for hide/show agent status (online/offline) toggle

  • Add configuration for hide/show customer ID on Chat & Customer Info

  • Add configuration for an agent can assign the chat to other agents

  • Add configuration for an agent can add other agents to chat

Bug fixes:

  • Fix customer channels

  • Fix get unserved customer

  • Fix duplicate IG Auto Responder

  • Fix bulk resolve expired on non sessional

  • Hotfix register API

  • Hotfix export API

  • Hotfix related to Instagram channel

  • Hotfix mark as resolve

6 January 2021 - v2.20.0

  • WhatsApp outbound message improvement

  • Add additional field in login form Qiscus widget support

  • Auto refresh for some features on Inbox page

  • Add retry mechanism for refresh token when failing to download image on WhatsApp channel

  • Add current quota and contact us for top-up quota info in the outbound menu

  • Send system message when bulk resolving

  • Improve top up outbound quota

  • Some other improvement and bug fixes

16 November 2020 - v2.19.0

  • Supervisor by channel

  • Improve UI of messages from Bot

  • Improve LINE webhook

  • Add new session webhook

  • Add user id in message template logs and chat template

  • Add delay for attention grabber in Widget builder

  • Attach AppId information for ticket link in Help feature

  • Show system message if send chat history/note while Resolve chat

  • Change copywriting Search Conversation to Search Customer

  • Change copywriting Your balance will be reduced everytime you deliver a broadcast message to your customer whenever sending WA message template

  • Support rendering location/maps from Telegram in dashboard Multichannel

  • Restrict opening file if from the same domain from multichannel

  • Use markdown for rendering HTML

  • Some other improvement and bug fixes

20 October 2020 - v2.18.0

  • Multiple Qiscus Widget Integration

  • Submit Ticket Improvement

  • Custom Login Form Qiscus Widget

  • Support to send Messages Template to WhatsApp numbers outside of the Country where the number is registered

  • Support to hide or disable features in Multichannel dashboard

  • Add blacklist for iframe inside welcome message

  • Add default value assign to all channel for supervisor

  • Show errors when the error happened in Telegram channel

  • Improvement room tag with order by ascending

  • Handle empty email login attempt

  • Hide encoded_token from WA Channel response

  • Remove the WhatsApp Business Account menu in the Supervisor dashboard

  • Some other improvement and bug fixes

13 October 2020 - v2.17.0

Features:

  • Resolve All Expired Chat for WhatsApp channel

Enhancements:

  • Add params in hand_over_ to_role to assign only available agent

  • Add certificate file for Multichannel iOS

  • Add merge_properties parameter when initiating Qiscus Widget

  • Add room validation on update_room_info

  • Improve search feature to be more applicable for mid-sentence search

  • Improve handover agent flow, make agent handover creates a new data instead of updating an old data

  • Improve message template quota does not decrease if it is inside 24 hour time span

  • Improve user interface of bulk assignment feature

  • Improve get unserved count from get customer

  • Change maximum variables on message template of the broadcast to 15 variables

  • Change confirm transfer URL on email

  • Handling service or room not found on agent handover issue

  • Handling empty country code in WhatsApp integration issue

  • Handling return data for undefined status issue

  • Synchronize UI version for widget and dashboard

  • Refine upload CSV broadcast validation

  • Sanitize request string input when create and update a division

  • Remove agent if agent service was not found on agent handover

  • Remove line-height modifier for reply last session message

Bug fixes:

  • Hotfix makes email lowercase when resetting password

  • Hotfix toggle unchanged when bulk assignment process in motion

  • Hotfix timestamp not updated in broadcast log

  • Hotfix handover division issue

  • Hotfix position of submit ticket button

  • Hotfix the date in the chat list doesn't match the chat room

  • Hotfix reflected XSS – Chat Widget

  • Hotfix reflected XSS – Chat Post_Comment

  • Hotfix admin resolve webhook if agent exist

  • Hotfix removes whitespace for access token and secret key when integrating LINE channel

  • Hotfix payload when office hours message sent by custom channel

  • Hotfix confirm transfer URL on email

  • Hotfix create chat template

  • Hotfix bot validation rule if without type

  • Hotfix helper function call when connect WhatsApp integration

  • Hotfix last comment id and add sync process at the end of resolve

  • Hotfix store comment id on webhook

  • Hotfix remove CSS inject

  • Hotfix custom channel sender

  • Fix delete broadcast template should not disable 24-hour message templates automatically

  • Fix last comment is not updated in chat list when the room is pinned

  • Fix fail to change color dashboard in the iframe

  • Fix hide settings icon in the dashboard with the iframe

  • Fix query on chat_template to get most similar command

22 September 2020 - v2.16.0

Features:

  • Add WhatsApp metrics in Admin/Supervisor analytics dashboard if integrated with WhatsApp channel

Enhancements:

  • Token implementation

  • Supports timezone setting for analytics

  • Supports WhatsApp interactive message templates via API

  • Improve WhatsApp integration description copywriting

  • Add Apply WhatsApp Business Account and Contact Us button in WhatsApp integration

  • Add warning for suspicious file

  • Change minimum WhatsApp number to 8 digit (excluding country code) in WhatsApp integration

  • Change copywriting “Qiscus Multichannel CS Chat” to “Qiscus Multichannel Chat”

  • Change copywriting “HSM” to “Message Templates“

  • Prevent race condition when get customer

  • Logs for 24 Hours HSM in WhatsApp integration feature is deprecated

  • Hide the value of encoded user token when it is connected in WhatsApp integration

  • Block malicious CSS code

Bug fixes:

  • Hotfix country code of phone number in WhatsApp integration

  • Hotfix to handle empty area code in WhatsApp integration

  • Hotfix dial code phone number in WhatsApp integration

  • Hotfix error validation if agent id is not appropriate then return 400

  • Handling error when saving notes

10 September 2020 - v2.15.0

Features:

  • Block and unblock WhatsApp user id

  • Adding “Add Agent” feature in agent dashboard

  • Support send message type: sticker in WhatsApp via API

Enhancements:

  • Support Media Message Template with text as a header via API

  • Add time for system event

  • Add capability to render contact as a text message from WhatsApp channel

  • Add show/hide password feature in the login page and reset password page

  • Add tax information in the subscription page

  • Add customer_replied when customer answer after the broadcast

  • Add WhatsApp Business Account feature in the setting page

  • Add header Qiscus-App-Id

  • Change the color link to white in the chat bubble from admin/agent

  • Improve display broadcast log with entering if new line

  • Refine file_wrapper and update WhatsApp file attachment sending

  • Enhance mechanism using URL instead of media

  • Hide value of encoded user token if already connected in WhatsApp integration

  • Prevent failed webhook message on empty room

Bug fixes:

  • Hotfix double invoice on sixmonthly when change plan

  • Hotfix month left of undefined error for the monthly payment

  • Fix drag and drop media or text issue in the chat room

  • Fix empty state in room list admin dashboard

  • Fix stored XSS and bypass verification email

18 August 2020 - v2.14.0

Enhancements:

  • Add Chat Template Limitation

  • Add channel details when sending data to bot

  • Add multiple division/role support to bot hand_over_to_role

  • Add API for enabling/disabling read receipt WhatsApp

  • Add submit ticket payload with channel type

  • Add education option in industry field of the register page

  • Add metadata for multichannel

  • Add plus sign when checking contact using WhatsApp ID

  • Add duplicate message checker on WhatsApp webhook

  • Support webp image extension

  • Filter User Interface Improvement

  • Improvement of assignment agent

  • Sync room after receiving the message and improve logic

  • Update extras fields for consequent request and set another interval for height event inside welcome message's iframe

Bug fixes:

  • Hotfix show mobile access in the left sidebar

  • Hotfix wording in the notification

  • Hotfix agent's email in agent list Inbox in Admin dashboard

  • Hotfix mismatch total payments in IDR on email

  • Hotfix room_logs not updated when admin assign an agent

  • Hotfix clear search

  • Hotfix information for auto-assign in agent management

  • Hotfix Process agent leftover rooms when promoted to be a supervisor

  • Hotfix CustomRepo paginate still include soft deleted

  • Hotfix multiple broadcast only post to SDK once

  • Hotfix mark_as_read on non-WhatsApp channel

  • Hotfix remaining count chat template agent

  • Hotfix reset filter WhatsApp checked

  • Hotfix command template agent still contain space

  • Hotfix bug on client broadcast and use sync room name earlier in webhook process

  • Hotfix reset password double hit API

  • Hotfix autoresponder message after the broadcast

  • Hotfix “add division” button not tidy

  • Hotfix script tag running on welcome message and smoothen the height transition

  • Hotfix update agent with an email of deleted agent

  • Hotfix un-downloaded WhatsApp file will send a text message

  • Fix button analytic in Agent dashboard

  • Fix USD total rate when upgrading plan from admin

  • Fix can't set availability to be offline in setting agent management

  • Fix empty customer ID in WhatsApp after update room

30 June 2020 - v2.13.0

Features:

  • Read Receipts in WhatsApp

  • Add Link to Custom Analytics

  • Push Notification Setting for Customer Android Widgets

Enhancements:

  • Add Information that Room Lists are not Realtime

  • Custom UI Improvement for additional company name and company logo

  • WhatsApp Read receipt delivery forward to Bot

  • Add submit ticket payload with customer info, channel id and channel name

  • Add option of education in industry field setting account management

  • Add type on get_profile

  • Get room options first if update room not providing channel info

  • Change submit ticket error message with this format "Failed to [button_title] with [error_code]"

  • Improve success submit ticket status message

  • Improve information for WhatsApp broadcast message CSV Tutorial

Bug fixes:

  • Hotfix save conversation note

  • Hotfix change color and design in a replied WhatsApp message from a different session

  • Hotfix hide button icon

  • Hotfix realtime unserved count Inbox in agent

  • Hotfix click "All" tab can clear filtering issue

  • Hotfix qiscus_controller using room_log.source instead of webhook room_options

  • Hotfix ongoing tab in Agent still show resolved room

  • Hotfix ongoing tab in Agent is not realtime after access resolved tab

  • Hotfix Agent still can access Supervisor API

  • Hotfix upgrade account to Supervisor issue

  • Hotfix filters expired and expiring in ongoing tab Agent

  • Fix icon is still showing in mobile although the icon in widget builder is disabled

16 June 2020 - v2.12.0

Features:

  • Add Help Button

Enhancements:

  • Add Notification Indicator for Unserved Conversation

  • Add The WhatsApp Number Field in WhatsApp Integration

  • Autoresponder Setting

  • MAU Exceed Limit Policy

  • Add sender, time and change color/design in a replied WA message from different session

  • Add WhatsApp channel id on Broadcast Templates Detail page

  • Add character validation on upload CSV for WhatsApp broadcast

  • Add is_waiting query on customer room

  • Add extras, room_badge and remove mobile breakpoint in Qiscus Widget with qismo-v3.js

  • Add new logic to allocate agent and implement v2 allocate method

  • Add resolved and channel_id on room_logs when initiate chat

  • Add tls version on FileWrapper download

  • Use SDK version 2.9.7 on Multichannel dashboard and Qiscus widget

  • Change google map key for rendering maps

  • Optimize search query

  • Update room_log_extras on system message agent assignment

  • Exclude has_no_message room on total_unserved

  • Retrying send message text without preview URL if failed sending

  • Ignore error on WhatsApp timeout if text contains url or link

  • Skip failed room transfer and continue bulk assignment

Bug fixes:

  • Hotfix make broadcasted room can be taken over

  • Hotfix get customer after the broadcast

  • Hotfix typing filter tag not found

  • Hotfix name failed to update because room_log.name is nil

  • Hotfix white space in the namespace of WhatsApp HSM

  • Hotfix direct login configuration

  • Hotfix WhatsApp webhook

  • Hotfix issue cannot get value from extra_fields

  • Hotfix undefined issue when upgrading from v2

  • Hotfix message can not be sent after broadcast in non-sessional app

  • Hotfix filter by WhatsApp channel for expiring 8 hours in All tab

  • Hotfix filter by WhatsApp channel for all category in Resolved tab

  • Hotfix availability agent User Interface

  • Hotfix if filter by tag not found

  • Hotfix blinking countdown on expiring WhatsApp room

  • Hotfix set height in additional info for customer

  • Hotfix has no message invalid value after WhatsApp broadcast reply

  • Hotfix payload for quick reply

  • Hotfix show availability agent popup after changing status

  • Hotfix invalid format when save file

  • Hotfix icon reply as customer in chat list Inbox

  • Hotfix multiple variables on WhatsApp template message not replaced

27 May 2020 - v2.11.0

Features:

  • Filter by Tag

  • WhatsApp Broadcast History

Enhancements:

  • Improve Filter by Channel

  • Add agent in Submit Ticket payload

  • Add WhatsApp Send Messages API in WhatsApp Outbound Messages page

  • Add info when auto assign agent is active in Agent Management Setting page

  • Add industry field in Register page and Account Management page

  • Enhance filter UI in Inbox page

  • Make bot’s caption optional

  • Optimize query on customer room

  • Improve the flow of send history and note to e-mail when chat room is resolved

Bug fixes:

  • Hotfix UI of verification page

  • Hotfix custom channel not assigning role properly

  • Hotfix stale id error when deleting channel

  • Hotfix qiscus_webhook if got file_attachment with the type of text

  • Hotfix user configs if name is invalid

  • Hotfix agent bulk assignment query

  • Hotfix unserved status after an agent was assigned in Qiscus Widget

  • Hotfix icon replied by agent display issue in chat list

  • Hotfix payment currency use manual conversion due to limit of 1 mil transactions

  • Hotfix payment stripe annual

  • Hotfix iframe issue, redirect to inbox instead of login page if already logged in before

5 May 2020 - v2.10.0

Features:

  • Reconnect Facebook Integration

Enhancements:

  • Initiate Multiple Chat Widget

  • Improve WhatsApp HSM to Support Multi Media Templates

  • Enhance notification

  • Add email and URL validation to bot controller

  • Handle error on unsupported WA provider when connecting

  • Handle status code 413 Too Large on WhatsApp upload media

  • Prevent nil room on available agents

  • Remove capitalizing for additional info content in Chat & Customer Info

Bug fixes:

  • Hotfix add extras, room_badge, remove mobile breakpoint in Qiscus Widget with iframe

  • Hotfix remove whitespace when creating tag

  • Hotfix error when setting preview url on non string domain

  • Hotfix copywriting on login illustration

  • Fix undefined language for WhatsApp HSM template

23 April 2020 - v2.9.0

Features:

  • Customizing the Multichannel Dashboard UI

Enhancements:

  • Multichannel Widget Inside Iframe

  • Download raw data of customer’s additional information in Analytics

  • Enhance search for predefined messages

  • Enhance copywriting of upload CSV broadcast

Bug fixes:

  • Hotfix pagination when searching for agents in agent management

  • Hotfix pagination in broadcast logs

  • Hotfix scroll issue when searching for agents in agent analytic

  • Hotfix customer info not updated

  • Hotfix broken admin avatar in the chat room

  • Fix hand over system message by admin

15 April 2020 - v2.8.8

Enhancements:

  • API GET Agent by Division

  • Add stripe for payment method

  • Adding the maximum character of WhatsApp HSM content

  • Enhance empty room page

  • Enhance performance on the inbox page

  • Search agents can use instead of button in agent management

  • Restrict WhatsApp HSM to +62 phone number only

  • Change system event for HSM 24 hours only

  • Removing room participant in chunk

  • Prevent scrollTop error

Bug fixes:

  • Hotfix pagination of filter

  • Hotfix Facebook postback for quick-reply type

  • Hotfix line space in tag suggestion

  • Hotfix disable menu list when admin is clearing search

  • Hotfix for WhatsApp unknown contact

  • Hotfix handle error when room not found in WhatsApp group

  • Hotfix limit of a search tag

  • Hotfix remove symbol when edit agent name and change the width of agent list

  • Hotfix clear WhatsApp HSM form by cancel

  • Hotfix disable active menu tab when an agent is not selected

  • Hotfix display base color for the custom color dashboard

  • Hotfix bot params error if no user_id or sender_email sent

  • Hotfix WhatsApp voice file rendered as a non-extension file

  • Fix disconnect custom channel issue

  • Fix old room appearing again when ignoring expired new messages

  • Fix default toggle of welcome dialog to have a value of true

31 March 2020 - v2.8.0

Features:

  • Agent’s analytics in admin and supervisor

Enhancements:

  • Feature enhancement of tagging

  • Add validation for HSM template length

  • Add information when there are no conversations on the Inbox page

  • Add room_id to message_logs

  • Add latest room endpoint

  • Add total unserved API for admin

  • Add custom channel's user-id validation

  • Optimize media uploading using upload by URL

  • Improve room resolver

  • Maintain scrolling room list in Inbox page

  • Remove Loading state in Qiscus Widget

  • Change conditions for displaying notification

  • Hide all participant info in the room header of WhatsApp Group

  • Cleanup options on routes

Bug fixes:

  • Hotfix filter old custom channel

  • Hotfix customer room not getting custom channel properly

  • Hotfix failed to send documents on WhatsApp Group

  • Hotfix WhatsApp contact type messages on WhatsApp Group

  • Hotfix always hide expired area (bottom), shows only when the last message is System message expired 24 Hours

  • Hotfix total count of unserved customer in Supervisor dashboard

  • Hotfix bulk assignment on custom channel

  • Hotfix get customer on custom channel

  • Hotfix custom channel's total customer on agent

  • Hotfix error hackney because of send postback

  • Fix WhatsApp Group badge not appearing when searching for rooms

  • Fix migrating error when doing a fresh install

  • Fix agent dashboard when App is disabled

18 March 2020 - v2.7.0

Features:

  • Support WhatsApp Group

Enhancements:

  • Enhancement of custom channel

  • 24 hours HSM logs

  • Support Qiscus Widget initiation with extra user params

  • Support multiple image upload

  • Add sequential loading for javascript resources

  • Add scope division on the all agent list

  • Add flow to set RoomLog's is_resolved

  • Add is_resolved to room log

  • Add flow for unlimited HSM quota if the quota is set to -1

  • Add mobile versioning migration feature

  • Add defined Facebook error

  • Add WhatsApp webhook with error handling

  • Update latest SDK core

  • Improve customer room query

  • Improve the security of get analytic

  • Improve filter query

  • Show mobile QRcode access in admin and supervisor

  • Support proper flow for soft deleting agent in v1

  • Support proper flow on widget config update

  • Use config to determine refresh room list period with the default of 1 minute

  • Change rendering method of extra element to the end of body element

  • Change flow for updating HSM language pack

  • Change documentation URL on step 2 of Bot integration

  • Move request for notification on widget when customer is initiating chat

  • Prevent double room on first chat issue

Bug fixes:

  • Hotfix ambiguous column and helper not imported

  • Hotfix multiple channel issue

  • Hotfix direct login chatroom not realtime

  • Hotfix payload on user configs

  • Hotfix toggle alert new message not changing after logout

  • Hotfix change limit HSM approved

  • Hotfix copywriting and Instagram badge on Login page

  • Hotfix handle existing HSM

  • Hotfix HSM template name should be lowercased

  • Hotfix back button on 24 hours HSM form

  • Hotfix back button and validation when adding language

  • Hotfix error type of undefined on console

  • Hotfix new line in WhatsApp HSM Content

  • Hotfix include soft deleted agent service on mark as resolved agent

  • Hotfix system event payload when assigning agent

  • Hotfix error on change widget configurations

  • Hotfix update on same email

  • Hotfix test on broadcast template with 0 param

  • Hotfix show expired when not opened room got system event message 24 hour in WhatsApp

  • Hotfix start new session button appear when receiving system message from other

  • Hotfix join agent failed

  • Hotfix send 24 Hours HSM in admin

  • Hotfix bulk assignment for custom channels room

  • Hotfix broken admin avatar, replace with default channel

  • Hotfix handover not removing other agents from SDK room

  • Hotfix search resolved room in agent dashboard

  • Fix bug if agent is not selected or empty user can not click menu tab

  • Fix wrong HSM language input

  • Fix make lowercase additional info type link

3 March 2020 - v2.6.0

Features:

  • Desktop Notifications

Enhancements:

  • Support Submit HSM WhatsApp with Multiple Language

  • Enhancement of WhatsApp HSM

  • Add WhatsApp HSM credit

  • Refine login page

  • Support quick reply bot

  • Add search by division on all agents for agent analytic and agent management feature

  • Remove email validation on custom channel webhook

  • Hide some channel for essentials plan

  • Set false visible button if time is null

  • Disable spellcheck for note's text box

  • Show text field of send message even when a conversation is expired

  • Add flow to save 24 Hours HSM log

  • Remove payment summary (no tax included) in an invoice

  • Hide channel in the filter if already disconnected

  • Remove text 'below' in system message of 24 Hours HSM

  • Hide WhatsApp broadcast only for Essentials Lite plan

  • Support WhatsApp sticker*

  • Add detailed error message when failed sending message to Facebook

Bug fixes:

  • Hotfix delete agent doesn't update room info when there are 2 participant

  • Hotfix prevent create agent if the division is empty

  • Hotfix toggle of 24 Hours HSM Template still active after deleting a template

  • Hotfix blinking countdown when conversation for WhatsApp is expiring

  • Hotfix filter resolved as agent

  • Hotfix remove add agent race condition

  • Hotfix pop up when editing supervisor

  • Hotfix redirect URL of inactive app

  • Hotfix for customer last timestamp is null

  • Hotfix user info WhatsApp HSM

  • Hotfix resolve pop up show faster

  • Hotfix reset form is not showing up when user has logged in

  • Hotfix cURL command generator error on Facebook's client

  • Hotfix redirect to a verified page after register

  • Hotfix revive agent

  • Hotfix agent not restored

  • Hotfix unstable connection

  • Hotfix Facebook token can expire

  • Hotfix 24 Hours HSM with no params error

  • Hotfix handle new room list unstable first page

  • Hotfix custom channel not recording first comment timestamp on agent

  • Hotfix trailing slash on WhatsApp channel base URL

  • Hotfix tags in Inbox render HTML

  • Hotfix agent can not find unserved room

  • Hotfix customer's room improvement

  • Hotfix breaking admin avatar

  • Hotfix parameterized query of search

  • Hotfix maximum length of division in agent management setting

  • Hotfix tooltip of agent division in assignment agent list

  • Hotfix trim email login field

  • Hotfix enable WhatsApp URL preview

  • Hotfix Get Customer button in Android application

  • Fix wrong URL redirect to upgrade page

11 February 2020 - v2.5.0

Enhancements:

  • Filter features based on Served, Unserved, Resolved, Ongoing but Expired, Expiring (8 Hours)

  • Agent search by division in assigning agent's list

  • Delete agent

  • New Login Page for Admin

  • Add notification when reaching limit on LINE

  • Add cell width for action containers in subscription

  • Add reset_extras on initiate chat flag

  • Add api for Facebook reconnect

  • Add Client Broadcast Endpoint

  • Improvement message logs for LINE and Facebook

Bug fixes:

  • WhatsApp HSM params hotfix

  • Hotfix for payment resent expired

  • Hotfix for reply message from bot

  • Unsubscribe app hotfix when disconnecting fb channel

  • Hotfix for HSM checking condition, system event doesn't have payload so it'll error

  • Hotfix for Cancel Request button in subscription

  • Hotfix for redirect confirm transfer if app is disabled

  • Hotfix for handover replace agents

  • Hotfix for message not sent for first time if the user does not have Facebook's profile picture

  • Bulk assignment process hotfix

  • Hotfix for handle reply WhatsApp messages case in different rooms / sessions

  • Hotfix for return last comment on handling WhatsApp replies

  • Hotfix for HTML.Safe rendering error

  • Fix enabled agent allocation

  • Fix bot filter room icon display

  • Fix toggle agent allocation

27 January 2020 - v2.4.0

Enhancements:

  • Add render WhatsApp reply feature

  • Add LINE sticker rendering feature

  • Add new serve status param, separate served customer room status

  • Add new endpoint for getting customer room by room id

  • Add confirmation popup for deleting broadcast template

  • Change register link url to https://www.qiscus.com/multichannel/register

  • Ignore tls error

Bug fixes:

  • Hotfix empty room list after changing name in supervisor page

  • Hotfix custom channel not unresolving even after user chat again

  • Fix handle unauthorize of supervisor

  • Fix wrong supervisor update password url

  • Fix color for conversation's link

  • Fix disable enable if URL input submit ticket is not saved

  • Fix Qiscus webhook not passing request params anymore

21 January 2020 - v2.3.0

Features:

  • Submit Ticket

Enhancements:

  • Add PDF attachment for invoice

  • Tagging selection improvement using keyboard

  • User Experience (UX) improvement of tagging

  • Send a failed system event in case of invalid Facebook Token

  • Send a failed system event in case of failed sending messages caused by channel webhook call error

  • Change CSV validation in WhatsApp Broadcast Messages

  • Not changing token (multichannel and SDK) when admin change password

Bug fixes:

  • Hotfix wrong sender on WA broadcast and send HSM on agent

  • Hotfix send HSM from agent

  • Hotfix hanging room after Facebook disconnect

  • Fix display button resolve if status is resolved

  • Fix ellipsis channel name in integration

9 January 2020 - v2.2.0

Enhancements:

  • Create tags by pressing key 'Enter'

  • Add layout for invoice generation

  • Upgrade FB API version

  • Change copywriting of autoresponder info

  • Change hsm_24_enabled default to true

  • Adding description for support ssl

  • Change new example of HSM template

  • Remove success create tag popup

Bug fixes:

  • Hotfix error new message always appear even when not in the same room

  • Hotfix assign other agent

  • Hotfix set timezone for download broadcast logs

  • Hotfix change channel name if name is empty in WhatsApp Broadcast Message

  • Hotfix support fallback Facebook (rendering url)

  • Hotfix set default value WhatsApp name of HSM

  • Hotfix add appid when sending broadcast

  • Hotfix error broadcast when csv file contains new line

  • Hotfix Whatsapp 24 hours alert, sometimes doesn't post on room

  • Hotfix Facebook connect v1 after multiple channel with ambiguous column for fb connect duplicate

  • Hotfix room log not created if first message is video or large file

  • Hotfix assign agent now use new endpoint

  • Hotfix login form widget size and widget glitch

  • Hotfix widget not appear in mobile browser

  • Fix broadcast not sent to existing room

  • Fix input content placeholder for HSM template

  • Fix kata-wa-connect using string contains to recognize if using kata

30 December 2019 - v2.1.0

Features:

  • HSM Template after 24 Hours in WhatsApp Integration

  • WhatsApp Broadcast Message

  • Agent’s Analytics

Enhancements:

  • Support quick reply for LINE Messenger and Facebook Messenger

  • Support location for LINE Messenger

  • Make bot to act synchronously to prevent unexpected message order

  • Filtered out room in which the agent is not eligible of

  • Increase user_rooms limit from 15 to 50

Bug fixes:

  • Hotfix WhatsApp integration failed to connect

  • Hotfix sometimes user name can’t be changed when app is sessional

  • Hotfix query in resolved chat

  • Hotfix agent search not found

  • Hotfix bot handover got empty agent

  • Hotfix issue not getting webhook

  • Hotfix handle messages error when create division and chat template already exist

  • Hotfix change copywriting role to division if division already exist

  • Hotfix payload for extras additional information

17 December 2019 - v2.0.0

Features:

  • Searching Agent Feature When Assigning Agent

Enhancements:

  • Multiple Line Integration

  • Multiple WhatsApp Integration

  • Multiple Facebook Integration

  • Agent Management

  • Facebook integration now only store page token to get long-lived token

  • Add delay typing in 5 second

  • Change bot documentation URL for Step 1 in bot integration

  • Hide delete agent in agent management

  • Hide mobile menu in admin and supervisor dashboard

  • Reduce WhatsApp error with improvement in check WhatsApp contact

  • Remove order to get maximum query time

Bug fixes:

  • Hotfix agent search room still get non-eligible room after agent is removed

  • Hotfix trim file attachment URL for image chat template

  • Hotfix qiscus webhook for card type in Line and Facebook

  • Hotfix Facebook login button not working as intended

  • Hotfix export chat issue with adding condition check while updating first comment id on first interaction

  • Hotfix blank display of list chat room in tab "All" after scroll

  • Hotfix handle bot message nil

  • Hotfix WhatsApp Caption

  • Hotfix Facebook token expired, using long-lived token instead of temporary token

  • Hotfix typing indicator in Qiscus Multichannel Dashboard and Qiscus Widget

6 November 2019 - v1.16.4

Enhancements:

  • Display all tag in chat room

  • Add unread indicator in browser's tab

  • Play sound notification when there is new unserved customer

  • Add ways to override initial country code for Multichannel Javascript SDK login form

  • Render notes as markdown inside additional info sidebar

  • Add capability to send Facebook webhook to other URL

  • Remove text transformation of notes

  • Remove error popup on get available agent and room tag in inbox

  • Add delay on first interaction to prevent race condition

  • Add Rupiah currency on plans

Bug fixes:

  • Hotfix customer info not updated after resolved by agent

  • Hotfix argument error when WhatsApp downloading file and refreshing token

  • Hotfix for when room's is resolved the 'is_waiting' and 'is_resolve' room options are not updated in custom channel

  • Hotfix overflowing agent role in bulk transfer modal

  • Hotfix charAt error at confirm transfer page if there's slow internet connection

  • Hotfix WhatsApp location with empty address

  • Hotfix bug on saving file with trailing space

  • Hotfix custom channel can be taken over by all agent

22 October 2019 - v1.16.0

Features:

  • Bulk Assignment of Agent

  • Customer Phone Number Form Feature within Qiscus Widget

Enhancements:

  • Add map rendering feature

  • Enhance file uploading progress bar UI

Bug fixes:

  • Hotfix for the error of 'Agent with corresponding division not found’

  • Hotfix for uppercase file extension can not render, transform all uploaded file extension to lowercase

  • Fix PNG image thumbnail generation error if the extension is in uppercase

  • Fix overflowing text of 'replied comment'

  • Fix badge room can't be rendered if the badge is null

  • Fix admin redirected to agent root url when logged out

10 October 2019 - v1.15.3

Enhancements:

  • Only show more and reply button when active channel is Qiscus Widget

  • Add follow event as message in Line

  • No message will be sent if message text is empty in Bot Line

  • Prevent app channel from having multiple associable data

Bug fixes:

  • Hotfix parameter of candidate_agent always null in agent allocation webhook

  • Hotfix make room_id in channels optional, if it's nil then return all other agents

  • Hotfix chat list not realtime after handover from agent

  • Hotfix the width of upgrade plan button in subscription

  • Hotfix chat templates not showing in agent dashboard

  • Fix URL of Qiscus Multichannel in send chat history to customer when resolved email

  • Fix loading position when accessing unread chat

  • Fix image with text payload cant be sent in FB channel

26 September 2019 - v1.15.0

Enhancements:

  • Improve endpoint of Facebook Messenger and Telegram

  • Handle "Get started" message in Facebook Messenger

  • Use contact name instead of WhatsApp number if the chat comes from Whatsapp channel

  • Enhance UX for delete and reply in message detail

  • Change Qismo URL to Multichannel in payment email

  • Sanitize code in additional info

  • Sanitize name of agent in last message chat list, message from system event, assignment agent list and agent management setting

Bug fixes:

  • Hotfix bubble positioning issue that occurred when is_customer attribute isn't exist

  • Hotfix sendCustomChannelData on BotController

  • Fix search chat templates in setting page

  • Fix pagination by adding limit in the assignment agent list

  • Fix unserved count value of null in admin dashboard if "Agent can takeover unserved customer" feature is disabled

  • Fix toggle bot button not active after conversation is resolved

  • Fix post system event for the first time chat

  • Fix copywriting in confirm transfer detail page

  • Fix action buttons UI in chat templates if the page is zoomed in

18 September 2019 - v1.14.1

Enhancements:

  • Enhance carousel styling for agent

  • Reactivate resolve button if there's new message after the room is resolved

  • Set max-width of preview note in customer info

Bug fixes:

  • Fix room can't be scrolled using drag scroll bar event

  • Fix no date shown for admin in ongoing list if there's no agent joining inside

  • Fix no badge shown for custom channel in ongoing list room for agent

  • Fix room name issues on sessional app for Whatsapp / Telegram / Facebook Messenger / Line Messenger channels

  • Fix additional customer info on sessional app for Whatsapp / Telegram / Facebook Messenger / Line Messenger channels

10 September 2019 - v1.14.0

Enhancements:

  • WA filename upload improvement

  • Add time info (hour) in All list room tab for admin and Ongoing list room tab for agent

  • Minimize avatar shadow in customer & chat info section

  • Add App ID info in invoice due email

  • Remove text caption from line's postback button

Bug fixes:

  • Hotfix chat template completion

  • Hotfix update documentation message and webhook in bot integration

  • Fix email verification issue

  • Fix export chat email (delete customer name)

  • Fix copywriting of null in email verification

  • Fix get unserved customer area if Agent can takeover unserved customer configuration is disabled

3 September 2019 - v1.13.0

Enhancements:

  • Improve endpoint of WhatsApp

  • If custom agent allocation is enabled, auto-assign agent toggle should be disabled

  • Sanitize edit chat room content

  • Hide served / unserved in chat list for agents

  • Hide "Change User" and "Resend Verification" button when verification email is still loading

  • Reset active chat if admin click Ongoing tab and there is no chat in Ongoing tab

Bug fixes:

  • Hotfix customer bubble issue after the chat room's edited

  • Fix avatar not showing up for channels outside of Qiscus channels

  • Fix unserved/served status is not updated if the room is pinned

  • Fix email not showing up after being edited

  • Fix show customer info in agent and admin

  • Fix customer info not showing for chat room outside Qiscus channels

27 August 2019 - v1.12.6

Enhancements:

  • Add loading state for agent list inside inbox

  • Only show add/remove agent when the active room isn't resolved yet

  • Change wording on the subscription page

  • Change wording of confirm transfer section in the subscription page

  • Change wording of login as agent's page

Bug Fixes:

  • Fix can not resolve empty room issue

  • Fix resolved icon issue in Ongoing tab if a session is disabled

  • Fix chat target in Ongoing tab

  • Fix search room showing room with no messages

20 August 2019 - v1.12.0

Enhancements:

  • Improve email notification

  • Define last message type for button and carousel in conversation list section

  • Change filter by bot UI

  • UI Enhancement of button spacing in subscription

  • UI Enhancement of spacing in resolve conversation

  • UI Enhancement of spacing in mobile setting

Bug Fixes:

  • Fix bug for telegram integration if the past account is revoked

  • Fix content flickering in confirm transfer and upgrade plan page

15 August 2019 - v1.11.6

Enhancements:

  • Update documentation link url in predefined message page

  • Change chat bubble color for other agents

  • Change wording of agent availability after reloading browser

  • Change wording of agent availability after change availability

Bug Fixes:

  • Fix position and maximum length of name inside chat bubble

  • Fix contact us button width in select plan subscription page

  • Fix icon does not appear in subscription page

8 August 2019 - v1.11.0

Enhancements:

  • Beautify current UI Dashboard Multichannel

  • Change default Auto Assign Agent configuration to disabled

  • Improve chat bubble

  • Set availability notice the first time loading inbox page

  • Change Resolved tab to Ongoing tab in Admin Dashboard

  • Change UI add/edit agent in agent management

Bug Fixes:

  • Fix delete template not updating template list when there's one data remaining

  • Fix typo inside setting for deleting division

  • Fix custom room badge image in customer information

1 August 2019 - v1.10.0

Enhancements:

  • Improve Auto Responder During Office Hour and Auto Responder Outside Office Hour

  • Change admin login redirection to integration page if not integrated yet

Bug Fixes:

  • Fix error on editing agent email that conflicting with existing email on other agent

  • Fix room still appears when resolving from agent which have only 1 customer

30 July 2019 - v1.9.13

Enhancements:

  • Change wording of role to division in agent management

  • Prevent alert close outside in pop up

Bug Fixes:

  • Fix invalid date, remove date display if target time is null

  • Fix can not change the background color, remove old selector data in the database

  • Fix blank image avatar, add a default image to room list avatar

  • Fix apply empty filter did not give back the correct room list

  • Fix the room is not lost after the room is replaced agent by admin

23 July 2019 - v1.9.4

Enhancements:

  • Add pagination in agent assignment list

  • Sort agent assignment list by Ascending

  • The list of agents in the chat room is obtained from a multichannel user table

  • Add validation for office hour durations

Bug Fixes:

  • Fix custom agent allocation toggle when set for the first time

  • Fix enable/disable toggle when connect to FB

  • Fix copywriting in the pop up of successfully disable Predefined Messages

  • Fix copywriting in the pop up of successfully disconnect Line

16 July 2019 - v1.9.0

Enhancements:

  • Separate backend and frontend

Bug Fixes:

  • Fix mailchimp new user through login

2 July 2019 - v1.8.20

Enhancements:

  • Adding info icon in "Unserved Customer" as admin

  • Change wording of update notes when chat resolved as agent

  • Make user email lowercase

Bug Fixes:

  • Fix pin room for admin if agent handover to other

  • Fix UI of additional information if title contain too many characters

  • Fix hide "assign chat to" menu when chat resolved in agent dashboard

  • Remove type "oops.." when list room still loading

  • Fix toggle of custom agent allocation when url is empty

  • Fix toggle of predefined messages

25 June 2019 - v1.8.13

Enhancements:

  • Add Documentation in integration page

  • Show system event in WhatsApp if outside 24 hour

  • Get info message if customer send message with unknown type in WhatsApp

  • Change note icon in Chat & Customer Info

  • Remove search conversation feature

  • Only show editing and deleting tags for agent if not currently resolved

  • Edit room name only shown for agent if room is not resolved

  • Additional info crud only shown on agent when room is not resolved

  • Note editing can only be done for agent when room is not resolved

Bug Fixes:

  • Fix return if empty agent when remove agent

  • Add maximum length of tag

  • Fix UI if table in setting chat template

  • Fix chat template setting issue when command contain spaces

  • Fix maximum length of command in chat template setting

  • Fix chat template issue if type http://

  • Fix UI of chat template in inbox if command has maximum length

  • Fix read-only as agent when access chat resolved

  • Fix overflow tag

18 June 2019 - v1.8.8

Enhancements:

  • Remove resolve button if chat is resolved

  • Only display agents instead of all participants

  • Add caption to sidebar navigation

  • Add notes in General Settings

  • Change border radius default value for Qiscus Widget

Bug Fixes:

  • Fix chat template when delete all keyword

  • Fix chat template when only keyword /

  • Fix chat template when move to other room

  • Fix chat template when delete all keyword and change it with others

  • Fix chat template when nothing keyword than tap delete in keyboard

  • Fix maximum height of notification

  • Fix filter when not found

  • Fix additional information when title already exists

  • Fix filter bot when on/off bot integration

  • Fix bot icon in agent when on/off bot integration

  • Cloak conversation filter so it's not flashing when being loaded first time

28 May 2019 - v1.8.0

Enhancements:

  • Change default color to #74c162 for CTA and header background

  • Enhance search of chat template

  • Enhance analytic

  • Update toggle visibility agent online/offline per minute

Bug Fixes:

  • Fix edit note issue

  • Fix UI of Qiscus Widget

22 May 2019 - v1.7.0

Features:

  • Export chat

Enhancements:

  • Rebrand Qismo to Qiscus Multichannel CS Chat

  • Add configuration to enable/disable button get customer

  • UI/UX enhancement of Qiscus Widget

  • Code enhancement of Qiscus Widget (using asynchronous)

  • Rate limiter search room endpoint

Bug Fixes:

  • Fix UI of last message in chat list

  • Fix force logout issue

  • Fix unread count indicator if pinned

  • Fix channel icon in conversation list

  • Fix notification first join in ongoing list

  • Fix resolved icon when admin reply after resolved

  • Fix color value for header not updating

  • Fix length when reply message

14 May 2019 - v1.6.0

Enhancements:

  • Enhance assignment agent flow

  • Simple and light Qiscus Widget

  • Server side settings/configurations Qiscus Widget

  • Add a reply icon in the chat list if the last comment is a message from the owner

  • Force logout

  • Add email in list of participant chat and list of add/remove/assign to agent

  • Convert IDR subscription

Bug Fixes:

  • Fix can not resolve chat when no agent

  • Fix search problem when scrolling chat list

  • Fix can duplicate input tag in Settings

  • Fix channel name for WhatsApp channel

  • Fix chat template issue

2 May 2019 - v1.5.0

Features:

  • Add outgoing logs from multichannel to external custom service in Analytics

  • Add custom color dashboard through iframe

Enhancements:

  • Add indicator in additional info and notes

  • Remove online indicator bubble for supervisor

Bug Fixes:

  • Fix delete chat template incorrectly load page param

  • Fix maximum character of name participants in Chat & Customer Info

  • Fix bot icon issue when chat is pinned

  • Fix cancel request button in Subscription

  • Fix email field in admin account management

  • Fix some chat room do not have pin chat

  • Fix inbox from direct login for supervisor

  • Fix maximum width of display name in header chat room

  • Fix icon of edit note in Mozilla Firefox browser

  • Fix maximum width of agent’s name and role when add/remove/assign chat to agent

22 April 2019 - v1.4.0

Features:

  • Pin chat room

  • Add option to send note to customer email when resolve chat

Enhancements:

  • Add sound notification

  • Supervisor access level

Bug Fixes:

  • Fix chat template pagination limit

  • Fix can not set border-radius in CTA button

  • Fix height in reply comment

  • Fix UI of email in Chat & Customer Info

  • Fix redirection url in setting (as agent)

  • Fix verify email still redirect in verification page

  • Fix UI of analytic in Mozilla Firefox browser

10 April 2019 - v1.3.0

Features:

  • Search conversation

  • Force offline agent

Enhancements:

  • Allow assign to online and offline agents

  • UI Enhancement of additional information in the inbox

  • Add keyword with room_id in predefined message

  • Remove notification

  • Change inbox and integration icon

  • Remove bubble color in create/edit agent page

  • Remove image icon in markdown notes

Bug Fixes:

  • Fix url agent management

  • Fix assign to agent when in the chat room there are several agents (User access as Agent)

  • Fix resolve when in the chat room there are several agents

  • Fix resolve tab, sometimes show ongoing chats

  • Fix agent avatars in agent list when add/remove/assign to agent

29 March 2019 - v1.2.5

Enhancements:

  • UI Enhancement of notes in the inbox

  • If close welcome dialog, not show again

Bug Fixes:

  • Fix attention grabber issue

  • Fix customer info button issue

  • Fix chat template management issue

  • Fix inbox page issue when nothing chat

20 March 2019 - v1.2.0

Features:

  • Tags

  • Predefined messages

  • Analytics

Enhancements:

  • Add attention grabber in Widget Builder

  • Agent can reassign another agent

  • Add additional info and notes on Multichannel init chat API

  • Role agent can access chat templates setting

  • Availability agent enhancement

Bug Fixes:

  • Fix chat template issue

  • Fix can not choose timezone office hours

  • Fix assignment agent issue

  • Fix auto responder offline not showing from WhatsApp channel in agent dashboard

14 March 2019 - v1.1.0

Features:

  • Chat template

  • Edit profile

  • Copy paste image

Enhancements:

  • Multiple Qiscus Widget with custom badge

  • Support multiple line for auto responder

Bug Fixes:

  • Fix cannot find chat rooms when searching for chat rooms with the appropriate keyword

6 March 2019 - v1.0.0

Features:

  • Session room management

  • Auto responder

  • Office Hours

Bug Fixes:

  • Fixed cannot reply on Line channel

29 August 2018 - v0.17.0

Features:

  • Agents Role

  • Handover to specific agent role

  • Agent Profile Management

  • Search Chatlist

  • CTA Button Customisation

Enhancements:

  • Agents can now set their online status by simply toggle on/off in the chat list sidebar

  • Agent availability status is now denoted by a green dot for online and grey dot for offline

  • Show agent role information in available agents to add to or assign to list

  • Group widget builder menu into several sections to be more organised

Bug Fixes:

  • Fixed unread room is not showing in the notification center

  • Fixed postback button is not working in Facebook, Line, and Telegram channels

10 August 2018 - v0.16.0

Features:

  • Widget customisation

  • Telegram channel

  • New comprehensive Qiscus Multichannel CS Chat documentation

Enhancements:

  • Settings enhancement

  • Admin is now able to search agent based on his/her name in Agent management page,

  • Admin can also sort the agents list based on name, email, or availability,

  • We also made the send chat transcript to email feature, off by default.

25 July 2018 - v0.15.0

Features:

  • Basic account management

  • Notification center

  • Mobile access (Experimental, expect some limitations)

Enhancements:

  • Agents analytics improvement - each agent statistical details

  • WhatsApp integration - Use WABox instead of previous service

Bug Fixes:

  • Fixed widget not updating button text

  • Fixed widget not automatically show up after filling name and email

  • Fixed message is not instantly rendered in chat panel room


  Last updated on Jul 16, 2026

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