Channel Auto Responder

Channel Auto responder is an automatic reply that send a message to the customer at the beginning of the conversation after the customer sends the message. Channel Auto Responder can be used for all channels including custom channels.

Just like Autoresponder, Channel autoresponder lets you set template message that will be used to automatically reply customers. But channel autoresponder lets you to create different templates for each channel, so you can customize welcome messages depending on what channel your customer comes from. For more detail about Auto responder feature, you can check this documentation link.

You can add channel auto responder after creating a new channel. But, this is optional. If you want to use same message template on every channels, you can use Autoresponder on Settings > General. You can set Channel Auto Responder with the following steps :

1. Enter Integration Menu from Sidebar

2. Select any channel,
3. Add new channel button,

4. Fill all required channel field,
5. Click Next button,

5. Click Add channel auto responder button in confirmation pop ups,

6. Fill During and Outside Office Hours auto responder message.

7. Click Save Changes button,

8. Click OK button in Success pop ups.

If you choose to add channel auto responder later, or you left the message template empty, notice that the Channel Auto Responder card will appear without ON/OFF toggle. You need to fill the message template if you want to enable channel autoresponder. You can set Channel Auto Responder with the following steps :

1. Enter Integration Menu from Sidebar,

2. Click Settings on Channel Card,

3. Click Set Channel Auto Responder button,

4. Fill During and Outside Office Hours auto responder message (Optional),

5. Click Save Changes button,

6. Click OK button in Success pop ups,