Help Center

The Help Center is designed to provide customers with a seamless way to get help, submit support requests, and explore resources to resolve issues on their own. By offering both ticketing and knowledge management functionalities, the Help Center empowers users with multiple avenues for resolving concerns quickly and efficiently.

Key Features

• Submit a Request: Customers can submit support requests directly through the Help Center by filling out an online form. This allows them to describe their issue and attach supporting documents or images to provide more context.

  • Customers can submit requests with or without logging in. Logged-in customers have the added benefits of tracking their request history, responding to tickets, and viewing updates on the status of their tickets.
  • If attachments are needed, customers can upload files with specific formats and size limits (see the Attachment Guidelines for details).

• Knowledge Base: A self-service option that allows customers to search for solutions through articles, guides, and FAQs. This helps reduce the need for customers to reach out directly to support for common issues.

  • Users can browse categorized content, search for specific topics, and provide feedback on articles to help improve future content.

The Helpdesk Help Center is a self-service platform designed to empower customers to manage their support requests efficiently. By following the steps outlined below, you can enable your customers to submit tickets, track progress, and interact with your support team directly through the Help Center.