MiiTel
Overview
Miitel is an AI-powered IP phone designed to analyze and visualize sales and customer service conversations. By integrating MiiTel with Qiscus Omnichannel, businesses can efficiently respond to customer calls through Qiscus Omnichannel, enhancing communication and engagement.
Integration with Qiscus Omnichannel
Miitel is now available in the App Center for easy integration. Follow these steps to install MiiTel:
- Open the App Center.
- Click "All Apps" on the explore apps sidebar.
- Search for "MiiTel".
- Click on the "Detail Add-on" button
- Click "Install App" and fill in the required information to activate the MiiTel, and click "Save."
Upon submission, the Qiscus team will review and approve the integration. The subsequent steps involve obtaining crucial data from the Miitel application, specifically the Access Key and Company ID
Obtaining Company ID and Access Key
Follow these steps to obtain the access key and company id from the MiiTel admin dashboard:
- Open MiiTel Admin.
- Navigate to "Third Party Integration".
- Choose the JavaScript widget.
- Retrieve the Company ID and Access Key.
Completing Integration in App Center
After obtaining the necessary data (Access Key and Company ID) from MiiTel admin, return to the App Center to finalize the integration:
- Open the App Center.
- Click the "Add-on Setting" button on MiiTel.
- Fill in the Company ID and Access Key.
- Click "Submit."
Congratulations! You can now access Miitel using Qiscus Omnichannel.
Feel free to reach out to our support team if you encounter any issues during the integration process.